PROFESSIONAL SUMMARY:

• Quality leader with strong organizational, project management and interpersonal skills who thrives in diverse teams
• Excellent Business Analyst with 6 years of experience in requirement gatherings, use case analysis and user acceptance testing
• Excellent skills in communication, critical thinking and self - learning
• Over 4 years of extensive IT experience in Software Development, Integration, Implementation and Maintenance of Business Intelligence applications along with experience on Servicenow
• Quality leader with strong organizational, project management and interpersonal skills who thrives in diverse teams. Passionate technology consultant with experience in various fields and industries through entrepreneurial nature.
• Proven track record to prioritize competing demands and deliver superior results.
• Adapt in forming professional relationships with co-workers to obtain group goals and successfully execute problem resolution
• Ability to learn and adapt emerging technologies into work area within given tight schedules.
• Experience with Agile Scrum, Waterfall, RUP
• Thoughtful on every stage of Software Developed Life Cycle (SDLC).
• Understanding the Acceptance Criteria and design workflows to fulfil the requirement. Evaluate different frameworks/technologies and choose apt frameworks.
• Highly motivated, detail oriented, can work independently and as a part of the team with Excellent Technical, Analytical and Communication skills.

TECHNICAL KNOWLEDGE:

ITIL: Service Now Business Analyst, CMDB,ITBM, ITSM, ITOM .

Programming Languages: C++, Java, SQL, PL/SQL.

Tools: Tableau, IBM Cognos, Power BI, MS Visio

Scripting Languages: HTML5, CSS, XML

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum, Story, Epic, Releases, Sprints

Applications: SPSS, SSIS, SOAPUI, Eclipse IDE, JIRA, Trello, SME,

Databases: Oracle 10g, MySQL

Web/Application Servers: Apache Tomcat, UNIX

WORK EXPERIENCE:

Scrum Master/Business analyst

Confidential, Norcross, GA

Responsibilities:

• Experience implementing ServiceNow
• Experience working in an Agile environment/familiar with Scrum practices .
• Gathering requirements/working closely with business side and technical side and the stake holders.
• Leading the ServiceNow Support & Development Team.
• Daily tasks will include running scrum calls, sprint planning, assisting with release planning,enhancement lokout and followup as well as some technical writing/translating technical documents.
• As a BA I will be in charge of gathering requirements from the business side (HR, Finance, Legal) as well as various IT teams that utilize ServiceNow.
• Working on Newyork Upgrade, testing the testsuites and test cases .
• Experience on incident, maintenance and tasks.

ServiceNow Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• As a ServiceNow Business Analyst, I am responsible to write the stories for all the implementations related to the Financial Services in Tech works.
• Led Story mapping with stakeholders for the new development of applications.
• Assessing the story points for each of the release and assigning task to the appropriate person.
• Documenting the acceptance criteria for each of the release.
• Led in the development of epics, features and user stories to meet stakeholder requirements and project reporting.
• Implemented code reviews, release notes, demonstration and knowledge sharing to improve quality and collaboration.
• Focused on supporting internal customers in improving the performance of IT service management capabilities by focusing on effectiveness, efficiency, productivity, and quality throughout the service management lifecycle.
• As a Business analyst I have taken an enterprise view toward service management and developed multi-faceted solutions to optimize operations.
• Working with service owners, service team members, project team members, ServiceNow Developers, and the ServiceNow platform team.
• This position typically will advise and counsel: project management, platform management, service management.
• Analysing complex business processes.

Business Analyst

Confidential, Hartford, CT

Responsibilities:

• This project involved Code Integration for their Claim System Upgrade to enabling claims processing smooth with the added tool intelligence. Project was implemented in accordance with the HIPPA guidelines.
• Conducted interviews with key business users to elicit, collect and manage requirements and business process flows. Created RFPs and evaluated vendor proposals.
• Developed business requirement and specification documents as well as high-level project plan and translated business requirements into data and process models, and developed process decomposition diagrams, data models, data flow diagrams, entity relationship diagrams and state diagrams.
• Actively worked on large database maintenance activities including data modelling, data mapping, development, integration, analysis and testing.
• Worked with FACETS team for HIPAA Claims validation and verification process (Pre-Adjudication).
• Defined and documented operational control and security procedures, including those required for backup and recovery.
• Worked with Facets software for maintaining data about the enrollment, billing and health care claims management and to store, send, receive HIPPA transactions and facilitate the administration of HIPAA privacy rights.
• Worked with Medicare and Medicaid Encounter Pro to obtain Encounter from the main server to be submitted to Medicare and Medicaid.
• Set up work flows for users for the procedures in claims with the help of SME.
• Extensively worked with FACETS Implementation, FACETS Billing, Claim Processing and Subscriber/Member module.
• Performed GAP Analysis and event modelling and constructed Remediation.
• Used strong verbal and written communication skills and analytical skills to perform tasks and interact with users, technical personnel and all levels of management.
• Followed Agile Iterative development approach and was involved with all iterations of the development life cycle and risk management.
• Performed usability testing to confirm and continually improve the experience.
• Utilized waterfall and agile methodologies along with Continuous Improvement, to improve best practices and increase efficiencies and effectiveness of BA role.
• Employed various Tableau functionalities like Tableau Extracts, Parameters, Filters, Contexts, Data Source Filters, Actions, Functions, Trends, Sets, Groups, Cubes, Calculations and Maps etc.,
• Created different chart types like Sparkline charts with KPIs indicated, Waffle chart, Radial Tree map, Scatter plot, Sankey diagram etc.
• Advocate the use of Tableau solution and help educate business users to facilitate early adoption of the tool .

Business Analyst

Confidential

Responsibilities:

• Reviewed and analysed data from various sources. Reviewed test results and coordinated with testing and development team to correct the issues.
• Provided support to senior business analyst in planning, designing, programming, testing, and executing client's projects.
• Responsible for writing functional Requirements and Use cases. Developed use case diagrams using Microsoft Visio, Rational Rose.
• Interacted thoroughly with a set of Stakeholders and Subject Matter Experts (SMEs) to document Business, Functional and Non-Functional Requirements.
• Conducted GAP Analysis in order to check the current applications of an existing system with the purpose of exposing the benefits of applying the proposed business requirements to the new system.
• Conducted user interviews, brainstorming sessions to gather, analyse and document the business requirements using Rational Requisite Pro.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML modelling tool like MS Visio.
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project.
• Monitored bugs in the system using tools like Bugzilla to ensure that the quality of the system meets the industry standards and business user's requirements.
• Used Service now to create request and enhancements
• Worked with QA team for designing Test Plan and Test Cases for Integration, Smoke, Regression and User Acceptance Testing to improve the overall quality of the application.
• Involved with teams for Root Cause Analysis activities and data collection plans.
• Functioned as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Participated in production support and handled issues appropriately.

System Analyst

Confidential

Responsibilities:

• Preparation & Execution of Test Cases.
• Perform Regression testing and Re-testing, Exploration testing.
• Preparation of Negative test cases, generating Test Reports.
• Interacting with developers to resolve the defects. Report Bugs on Buganizer
• Wrote the test cases on regular basis whenever there is a change or the tool is added, the entire test case was written from the start.
• Tested the functionality attributes in the Tool, intended for the data base link which is connected to server to verify navigation in the map.
• Finally, the Web based application acts as an interface for adding the Geo data on Confidential Database.
• Contributed in Test Execution and Defect Reporting.
• Collaborated with other team members (Development Team, Technical Support, and Business Support) to resolve the issues .
• Involved in the Data modelling, Physical and Logical Design of Database
• Created tables, indexes, sequences, constraints, triggers and procedures.
• Stored procedures and triggers were used to implement business rules.
• Helped in integration of the front end with the SQL Server backend.
• Used DDL and DML for writing triggers, stored procedures and data manipulation.