SUMMARY:

• A results - driven Business Analyst with 5+ years of experience, actively participating in the development of Web Based, and Client/Server applications in Finance and Health Care industries.
• Experienced in Project Management and Implementation, Planning and Scheduling, Requirements Gathering, Business Process Modeling, Qualitative and Quantitative Analysis.
• Extensive involvement during each stage of the Software Development Life Cycle (SDLC), implementation of methodologies including AGILE (Scrum), Rational Unified Process (RUP) and Traditional Waterfall.
• Acted as a bridge between the Subject Matter Expert (SME) and Developers ensuring smooth work flow; Liaised with Project Managers, stakeholders, user groups eliciting requirements and specifications.
• Operated on projects that called for building New Applications, Business Process Automation or Re-engineering existing applications.
• Proactive involvement in management of projects related to the development of UX/UI design framework.
• Determined and performed Analysis methods applicable to the project: Gap Analysis, Risk Analysis, and Impact Analysis. Estimated the Return on Investment (ROI) and evaluated Cost/Benefit Analysis on requirement requests and Change requests.
• Managed portfolio of user requirements or change requests effectively using Functional Requirements Document (FRD), Vision Scope Document (VSD), Business Requirements Document (BRD) and Requirements Traceability Matrix (RTM).
• Expert in creating Epics, User Stories, wireframes/prototypes, Unified Modeling Language (UML) diagrams - Context, Use Case, Sequence, and Activity diagrams in Enterprise Architect, SAP Power Designer, MS Visio and Rational Rose.
• Hands-on expertise in Scrum tools and concepts like Product Backlog, Sprint, Sprint Backlog, Velocity Planning, Burn down Charts and Planning Poker.
• Experience holding SCRUM ceremonies: Sprint Planning, Sprint Review, & Sprint Retrospective Meetings.
• Working knowledge of capital market instruments like stocks, bonds, options and Treasury Bills.
• Knowledgeable in wealth management, equities, mutual funds and Brokerage/ Trade Lifecycle Model within the scope of front, middle and back office.
• Partnered with product owner, business users or testers to define test plans, test specifications and write test cases; participated in User Acceptance Testing (UAT)
• Experience in conducting daily standup meetings, periodic one-on-one and one-to-many meetings brainstorming sessions, Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions with developers, application users, product owners and testers.
• Experience implementing Sarbanes-Oxley Act (SOX) compliance and reporting.
• Experience developing knowledge transfer documents; organized training sessions for users/stakeholders.
• Knowledgeable in Relational Database Management Systems, data migration, data-warehousing, data cleaning, data archival, and ad-hoc reporting.
• Proficient in Change Management, Defect Tracking, ticketing tools and Version Control Systems like JIRA, Service Now, Bugzilla, Document Center/Documentum and IBM Rational Clear Case.

TECHNICAL SKILLS:

Operating Systems: Windows 2008/ 2012/2014/2016 Server

Databases: MS SQL Server 2008/ 2012/2014/2016

Languages: SQL, C, C++

Business Modeling Tools: MS Visio, SAP Power Designer, Smart Draw, Just-In-Mind, Enterprise Architect, SnagIt

Reporting Tools: MS SQL Server Reporting Services Application Lifecycle Management (ALM) Tools: JIRA, HP Quality Center

Ticketing and Testing Tools: Service Now, Manage Engine, Fresh Desk

DefectTracking tools: Rational ClearQuest, Bugzilla, Loadrunner

Other relevant tools: SharePoint, Team Foundation Server (TFS), MS Office, MS Project

EXPERIENCE:

Confidential, New York, NY

Senior Business Analyst/Product Owner

• Partnered with business stakeholders to define business needs and help translate those needs into system requirements.
• Developed several baseline assessments for applications like Speaker extranet/Portal, Speaker Bureau eMMa, RSVP website, Proctor-Trainee Website and iSign App .
• Analyzed current business processes for areas impacted by the new NJ law for health professionals’ annual earnings from the pharmaceutical industry.
• Performed Stakeholder Analysis and Current/Future State Analysis . Recommended customized solutions that catered to client needs and expectations.
• Identified major features, explained assumptions, exceptions and system constraints in functional
• Created process flows and UML diagrams using MS Project and Visio.
• Conducted weekly status calls with client to provide updates and draw system requirements.
• Built prototypes using Just-in-Mind and SnagIt, that were feasible from development perspective and approved by the business and client.
• Collaborated with end users - bureau managers, program directors, event coordinators, marketing director to understand, assess and report issues and internal requirements.
• Coordinated with technical team - data architect, development lead, UAT, QA through daily scrum calls to explain issues and new requirements.
• Developed project documentation, including vision scope documents and requirements (FRD and BRD), use cases, activity diagrams, knowledge transfer document s, test scenarios, and test cases.
• Prioritized defects and enhancement requests from business partners. Tracked dependencies and maintained Requirements Traceability Matrix.
• Created and monitored sprints on JIRA and ensuring smooth on-time delivery of hotfixes, releases and bug resolution.
• Analyzed sprint review notes for scope of improvement, got approval from business and incorporated the changes in the next release cycle.
• Gained good understanding of the Pharmaceutical marketing industry and the compliance business rules associated with each client.
• Assisted in developing and maintaining business and financial reports required by the business.

Environment: MS Visio, MS Project, Agile, JIRA, Snag-It, Gap Analysis, Business Process Modeling, Cost-Benefit Analysis, ROI, TSQL, Data Analysis, Data Validation, MS Excel, SharePoint

Confidential, Radnor, PA

Business Analyst/Scrum Master

• Analyzed the existing Business Processes which involves a wide range of external and internal stakeholders.
• Studied the existing SDLC process at the client’s side performed GAP Analysis of as-is and to-be states and defined the project scope.
• Interacted with business stakeholders from multiple departments within the Global Risk Management function. Collaborated closely with system architects, database engineers and network engineers to gain perspective of the current infrastructure.
• Performed budget analysis for new software, tools or resources based on the Return on Investment (ROI); ensured budget requirements were met for all new processes or systems as per business needs.
• Employed various requirements elicitation methods such as one-on-one, job shadowing and one-to-many meetings.
• Translated business needs into system and functional specifications, ensuring proper documentation.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams using SAP Power Designer.
• Created user stories and involved in breaking them down into product backlogs and prioritization of the same to establish iteration backlogs.
• Created prototypes/wireframes to help data architects in understanding the business requirements. Worked closely with system engineer to improve the data security system.
• Followed up with Development, UAT and QA teams via Daily Status Meetings.
• Conducted Sprint Planning Sessions, Sprint Review Sessions and Sprint Retrospective Meetings to identify pitfalls and overcome them in the next release cycle.
• Reviewed and analyzed sprint review notes in order to in corporate changes in the next sprint cycle.
• Organized problem management bridge calls and root cause analysis meetings for service outages that involved storage team and network engineers.
• Monitored and tracked stages of the application life cycle using JIRA.
• Met with infrastructure DBA and developers to resolve database and application performance issues.
• Involved in the implementation, knowledge transfer and user training of ServiceNow, a change management and problem management tool.
• Developed user manuals for knowledge transfer; shared communication documents using SharePoint.
• Planned and organized training sessions; prepared handbook that entailed scope, objectives, detailed technical aspects and addressed key milestones, deliverables, risks involved, dependencies, assumptions, controls and timelines.
• Managed Change Control Requests (CCR), updated the scope with the new changes using ServiceNow.
• Responsible for driving closure of requirements by acquiring necessary sign-offs from appropriate stakeholders.
• Involved in test strategy and test case development along with the technical resources.
• Supported user acceptance testing (UAT) activities. Coordinated the QA team for testing applications.
• Reviewed and validated defect cases; tracked the progress of defects solution regularly.

Environment: Agile/SCRUM, Waterfall, ServiceNow, MS Project, Excel, Visio, Power Designer, JIRA, Just-in-Mind, SharePoint, Azure, SQL Server 2014.

Confidential, Buffalo, NY

Product Owner/Business Analyst

• Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of the most complex, strategic, corporate-wide business problems to be solved with automated systems.
• Provided technical expertise in identifying, evaluating, and developing systems and procedures that are cost-effective and met business requirements.
• Oversaw the development of computer programs to build solutions or to customize and integrate vended solutions.
• Worked closely with the IT Infrastructure Manager to identify business needs, analyze and document requirements.
• Coordinated with database designers, system architects, storage leads and network engineers to assess current issues, resolve system outages and get technical recommendations for improvements.
• Performed gap analysis of current AS-IS and TO-BE processes and designed the process improvements plan.
• Conducted cost-benefit analysis and estimated the Return on Investment (ROI) for changing requirements.
• Frequently worked in agile teams; conducted sprint planning sessions to write user stories, sprint review meetings and sprint retrospective meetings.
• Created UML diagrams such as state, sequence and activity diagrams using Enterprise Architect.
• Wrote epics and user stories to facilitate developers’ understanding of business requirements.
• Built prototypes/wireframes to provide better visual comprehension of the requirements.
• Conducted daily scrum calls to track progress, identify gaps and resolve and move forward with project.
• Updated RALLY with time spent on specific task and percentage remaining on product backlogs from start to completion.
• Met with developers and data architects to resolve technical issues encountered by users.
• Managed requirements and product backlogs effectively using Team Foundation Server (TFS).
• Created and updated Requirements Traceability Matrix for validation purposes and to ensure testing.
• Initiated and managed change requests through Change/Problem Management tool, Service Now.
• Utilized defect tracking tool called Bugzilla to effectively review, verify and track progress of defects.
• Performed smoke test. Participated in User Acceptance Testing (UAT). Involved in coordinating automation testing with the QA team.
• Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Acquired knowledge of the various Capital Market instruments such as stocks, bonds, and options
• Gained understanding of the Trade Lifecycle Model within the scope of the Front, Middle and Back Office.
• Involved in migrating data fields such as face value, coupon rate, maturity date, corporate bonds, municipal bonds, Treasury bills/notes, asset-backed securities, mortgage-backed securities.
• Directed and served as a mentor to less experienced staff; maintained direct communication through daily status meetings and weekly knowledge transfer sessions.
• Led RCA (root-cause-analysis) sessions to reconcile and investigate variances and discrepancies across different data sources.
• Developed understanding of processes like KYC, AML, risk assessment, trade clearing and settlement, post-trade processing and trade validation.

Environment: Agile, SCRUM, Waterfall, MS SQL Server 2012/2014/2016 , SSIS, UAT, RALLY, ServiceNow, Bugzilla, MS Project, Enterprise Architect, Smart Draw, Visio, Excel.

Confidential, Yardley, PA

Business Analyst/Scrum Master

• Responsible for defining the scope, and business rules of the project; worked closely with Product Development teams within Research and Development (R&D) discipline.
• Collaborated with product owners, SMEs and technological managers to elicit business requirements and translate them into technical/functional specifications.
• Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology; and identified
• Employed AGILE methodology to configure and develop process, standards and procedures.
• Conducted scrum calls on a daily basis to check status and updated the product owner as well as on JIRA.
• Organized sprint planning, review and retrospective sessions involving all concerned parties.
• Created Use Cases, prototypes/wireframes and UML diagrams like Activity, Sequence and State chart diagrams .
• Wrote epics, user stories and product backlogs and assigned tasks to appropriate team members.
• Met with report users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one).
• Maintained Requirements Traceability Matrix; kept track of dependencies and changing requirements.
• Extensively created flow diagrams to depict the Business Object Model.
• Analyzed tasks based on project timeline, did velocity planning and created burn down charts during planning poker sessions.
• Conducted Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions.
• Acted as a User/Customer Advocate and negotiated with users as well as with developers and management staff to resolve any requirement conflict to bridge the gaps between IT and Business Client.
• Served as quality assurance/quality control to ensure that the final product met all the clinical protocol requirements. Was responsible for user acceptance testing (UAT) of the final product.
• Wrote documentation for all aspects of the computer systems validation lifecycle, in accordance with FDA regulations, particularly CFR 21, part 11. Validated processes and equipment utilized to manufacture active pharmaceutical ingredients in FDA environment.
• Validated bugs and tracked the progress of open issues using defect tracking/ALM tool, HP Quality Center.
• Involved in preparing test plans based on User Requirements Document (URD) and prepared the Test Cases and Test Procedures
• Tested applications manually by executing Test Cases prior to Automation; performed user acceptance, integration and functional testing
• Assured that all validation documentation such as IQ’s, PQ’s, Process Validation, Cleaning Validation, and Software Validation are in compliance with cGMP’s
• Designed and reviewed different comprehensive data reports using MS Access and MS Excel.

Environment: MS Office, Visio, AGILE/SCRUM, UML, Waterfall, Sequence, Use Case, Activity Diagram, HP Quality Center, Service Desk, SQL Server 2012/2008, Windows 2012, VMWare