SUMMARY:

Highly skilled and accomplished professional with extensive experience across the complete project lifecycle from requirements gathering through design, development, implementation and support. Innovative problem solver with excellent communication, leadership and training skills. Thrive in fast - paced environments requiring independence and proactive decision making. Very well developed technical expertise balanced with business acumen and strengths in relationship management and cross-functional collaboration.

AREAS OF EXPERTISE:

• Full Life Cycle Project Management
• Process & Workflow Development
• Customer & Partner Relationships
• Problem Resolution / Troubleshooting
• Process & Performance Improvement
• Business Analysis / Use Case Development

SELECTED TECHNICAL SKILLS:

• MS Office (Word, Excel, Access, PowerPoint, Outlook), MS Project, MS Visio, MS FrontPage, Photoshop
• Visual Studio, iRise, Visual Source Safe (VSS), Team Foundation Server (TFS), Dreamweaver, Rally, JIRA, HP Quality Center, HTML, DHTML, XML, CSS, JavaScript, PHP,AJAX, ASP, VB.NET, C#, ASP.NET, ADO.NET, Dot Net Nuke, Oracle 9i, SQL-Server, MS Access, MySQL, Search & SEO, RWD

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Senior Product Analyst

Responsibilities:

• Product Analyst for Search Relevancy and Experience and involved in defining business requirements for continuous algorithm improvements for Search relevancy, autosuggestion, autoscoping for organic and paid search.
• Engaged with browse and search related customer experience developments for JCP omnichannel through defining continuous A/B testing initiative for every feature and assessing the data through analytics reporting for determining the roll out of the feature.
• Spearheading initiative for multiple platform migration like Endeca to Solr and our content management moving to IRIS.

Senior Business Analyst

Confidential

Responsibilities:

• Customer Experience BA for dotcom platform. Involved in gathering and defining requirements for all channels (Desktop/Mobile Web & App/ Tablet Web & App/ FindMore).
• Continuously involved in documenting requirements along with Business and taking them through creative specifications and technical discussions and testing.
• Key projects include JCP Rewards integration to desktop and mobile interface, Search and SEO key initiatives, template migration to different platforms, platform modernization, various customer facing features in dotcom.

Confidential, Plano, TX

Functional Business Analyst

Responsibilities:

• Identification of scope in extremely agile environment along with requirement gathering, user stories creation and backlog grooming for network, cloud and wireless product and service offerings for Emerging Business Markets in Confidential & Confidential Business Solutions
• . Engaged in scope identification and designing of Partner Exchange portal and its continuous evolution.
• Part of a huge team working in off-shore/on-shore model.
• Constantly involved with Development and Testing team for various requirement related support and working as a liaison between business and technical teams and helping them with clarification of queries related to different processes during development and testing phase.
• Engaged in SAT for all the different products and features getting released in the portal.
• Continuous interaction with Information Architect with involvement in creating and reviewing of wireframes and participate in content creation for the highly complex Partner Exchange portal

Confidential, Grapevine, TX

Business Analyst

Responsibilities:

• Responsible for requirement gathering, support for design, development and testing for Profile Consolidation of all enabled sites in Confidential .
• Expand foundational capabilities for building and developing Confidential 's customer intimacy, leading to increased engagement, interaction and conversion.
• Project scope included domain consolidation, single sign on with cookie based authentication, interface redesign and better customer experience.

Confidential, O'Fallon, MO

eCommerce Project Lead / Business Analyst

Responsibilities:

• Develop and execute detailed planning for Agile projects that enhance business operations and customer / consumer relations.
• Critical interface between functions and levels, working with business owners and other stakeholders on requirements gathering, development, project updates and UAT testing and results.
• Ensure timely delivery of targeted solutions through close attention to each project phase, driving problem solving to remove roadblocks and maintain progress.
• Work with senior management on project approvals, budgeting, and progress reporting.
• Involved with Marketing team for their e-commerce websites from requirement gathering to development and production deployment. Highly experienced with internet marketing websites and good knowledge of overseeing projects pertaining to sites that emphasise on web based marketing.
• Experienced with different versions of Team Foundation System (TFS) and Sharepoint, both 2008 and 2010.
• Extensively worked with popular CMS like DotNet Nuke and experienced with management of various aspects starting from install to build and maintenance of websites in this content management system.

Confidential

Solution Consultant

Responsibilities:

• Engaged in extensive collaboration with business unit managers, users, and developers.
• Led the project from planning and analysis through design and development, working closely with clients across the project lifecycle.