PROFESSIONAL SUMMARY:

• 8 years of experience as a Business Analyst in IT Industry, developing various web based applications with strong knowledge in Software Development Life Cycle methodologies like Agile and Waterfall models
• Proficient in Business Requirement Gathering, Business Process Flow, Functional Process Flow, Business Process Modeling, Business Process Re - engineering, Business Change Management, Transaction Processing, Documenting Enhancement Requests with a keen awareness of developer needs and end-users and able to deal with clients efficiently.
• Experience using reporting tools like Oracle Hyperion, Microstrategy to create weekly, monthly, quarterly reports and forecast.
• Experience in structured design and development process, scope control, project estimation, risk mitigation, and preventive and corrective actions for overruns.
• Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous Testing
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams, MS Visio.
• Vast experience conducting and documenting the As-Is/To-Be processes exercises according to the Rational Unified Process (RUP), Agile Methodology
• Strong experience in Application Design (Prototyping, Screen Mock-ups), wireframes, UI design
• Extensive experience in creating and maintaining source to target Data mapping documents
• Extensive exposure to End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

TECHNICAL SKILLS:

Operating systems: Windows XP/7/Vista/8/10, Mac OS X, Android, iOS

Databases: MS SQL, OracleProject management tools MS Project, PERT Chart Expert, WBS Chart Pro, PPM clarity

Languages: SQL

Modelling/tools: JIRA, SQL server, Pega, Salesforce, Wire Shark, Microsoft Visio, Microstrategy

Requirements management tool: MS Project, Microsoft Office

EXPERIENCE SUMMARY:

Confidential, Baltimore, MD

Sr. Business Analyst

Responsibilities:

• Took complete ownership of documentation creation in the form of Artifacts and Specs. Creation of industry standard documents such as BRDs, FSDs, User Stories
• Analyzed SQL queries and business logic and created several requirements specification documents for the technical team to implement the auto generated reports via MicroStrategy.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Knowledgeable working with ETL process to load data into a data warehouse.
• Understanding of Utilization management services like prospective review, concurrent review, retrospective review, discharge planning.
• Extract enrollment and claims data to compute the Utilization Metrics (i.e.Admits, Bed Days PTMY, ALOS, and Re-Admissions) for all the affiliates in the Confidential Health Network.
• Thoroughly analyzed EDI raw data for transaction 834.
• Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial and system requirements
• Helped QA team in creating Test Strategy, Test Plan, Test Scenarios and Test Cases from Functional Requirement Specifications. Also, provided support to UAT team to ensure timely deliveries.
• Prepared user manuals, user guides for the end users on the tool enhancements.
• Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.
• Used MS-Visio to document current work flows, manual processes and end-to-end processing of system interactions which was later built using Pega tool.
• Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user .

Confidential, Irving, TX

Sr. Business Analyst

Responsibilities:

• Facilitate core team meetings, scrum ceremonies, creation of user stories and tasks, coordinate meetings with various stakeholders to drive the project forward and provide weekly executive status reports.
• Analyzed existing legacy systems and identified business pain points
• Identified Data warehouse/BI needs of the organization. This includes eliciting BI requirements from executives, managers or office users and then working with the data warehouse project team to identify, define or implement these business requirements.
• Effectively broke down high-level requirements into manageable work items to be scoped into each release.
• Worked hand in hand with the development operations and testing teams, and conducted core team meetings and executive level business meetings.
• Conduct GAP Analysis, Cost Benefit Analysis and Business Impact Analysis.
• Responsible for hardware and software deployment, upgrades, relocation (moves), decommissions projects from project charter development, project plan creation, execution, controlling and monitoring, to project closure and lessons learned
• Experience in Interfacing with management and onshore/offshore development team members to manage the scheduling, coordination and implementation of approved projects that have the best return on investment
• Established criteria for each milestone within the product roadmap as means to measure developmental progress
• Led communication with stakeholders regarding product goals and progress made. Defined clear targets and objectives and communicated them to other team members
• Served as single point of contact for the client, cross functional teams, the stakeholders and senior management to maintain smooth communication and align project strategies with business objectives as well as ensure SLAs are met across the program.

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Involved in working with Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
• Responsible for gathering requirements from users, mainly from SME’s.
• Complete participation in all phases of life cycle from Project Initiation to Production support.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Gathered requirements and recommended several Dashboard reports for the Group business to identify the high selling and most profitable products
• Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.
• Facilitated numerous Joint Application Development (JAD) sessions utilized for the creation of design documents and system specifications for applications.
• Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user .
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.

Confidential, Atlanta, GA

Business analyst

Responsibilities:

• Elicited business requirements in the form of user stories from stakeholders. Conducted brain storming sessions, focus groups and personal interviews to get a better understanding of the client's business process
• Designed screen-mock-ups to review the user requirements and take feedback.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Extensive experience in Dashboard creation to streamline processes and procedure. Expertise in developing Process mapping documents to describe the data flow between various systems in the organization.
• Managed the product backlog with user stories through progressive refinement applying business prioritization, solution approach, and technical delivery considerations.
• Involved in creating the User Interface Specification Document and user manual.
• Used SharePoint extensively for document management. Analyzed, maintained and updated FAQ knowledge base in SharePoint for better data accuracy and better timely data availability
• Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and Bulk collects.
• Perform extensive Data Analysis, Data Requirement Analysis and Data Mapping.
• Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metric

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Develop and maintain presentation decks as well as supporting documentation for use by senior management on both internal and external scales
• Responsible for maintaining and updating various weekly, monthly, and quarterly reports including data from multiple sources and performing large data calculations using advanced Microsoft Excel functions
• Ad Hoc data analysis in collaboration with process managers, and key decision makers by identifying metrics, trends, key performance indicators, and presenting the resulting data
• Update and redesign existing analytic reporting for increased clarity and larger scope of use
• Create departmental capacity model by data gathering and observing processes within Mortgage Servicing departments for executive and senior management
• Reputation for producing high quality presentations that create positive impact