PROFILE:

Having over 8 years of practical hands on Business/System Analyst experience, I would like to use my technical and interpersonal skills to continue support organizations and articulate the business needs, define and analyze the application functionality and design, maintain exchange of thoughts and needs within the organizational setup, and make sure the product meets the expectations thus allowing the business to attain customer satisfaction and trust with utmost efficiency.

SUMMARY:

• In - depth understanding and proficiency of different methods of the Software Development Life Cycle using Waterfall, Iterative Development and Agile Scrum methodologies.
• Comprehensive knowledge about Agile process and its application in business enterprises work frame.
• Excellent analytical skills to understand the business process and functionality, business and functional requirements and to translate them to system requirement specifications.
• Collaborate closely with SMEs to identify and analyze core requirements and key features of the ongoing telecom, media and call center operations projects.
• Business analysis experience includes elicitation through conducting JAD sessions, requirements gathering, documentation including BRD, SRD, Traceability Matrix, RACI Matrix and diagramming data and process mapping using use cases, activity diagrams, compiling project plans to include resources, deliverables, requirements, milestones.
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development.
• Scope identification and requirements gathering via meetings, interviews, interface analysis, research, etc.
• Driving functional and nonfunctional requirements to meet the business requirements and expectations.
• Gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understanding the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' system processes.

KEY SKILLS:

• Rational Requisite Pro
• Microsoft Visio
• Quality Center
• Agile Scrum
• JIRA
• SharePoint
• DOORS
• StarUML
• SQL Server (SQL)
• Toad for Oracle
• Iterative Development Waterfall SDLC

WORK EXPERIENCE:

Confidential, Arlington, VA

Sr. Business / System Analyst

Responsibilities:

• Follow the Agile Scrum methodology for the entire SDLC.
• Facilitate JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team. Work closely with stakeholders and SME’s for requirements gathering.
• Involve in sprint planning meeting to identify the tasks for the sprint and getting team members acceptance/commitment for the assigned tasks.
• Involve in Sprint review meeting with the team and stakeholders to review the achievements from the sprint and get approvals.
• Identify the requirements that go in each sprint, collect them in the sprint backlog and collecting and managing the requirements that are not part of the current sprint into the product backlog.
• Requirements gathering and analyzing of the various work streams by meeting with the business user and baselining the details.
• Lead and facilitate cross-functional teams for technical and non-technical system requirements.
• Gather requirements for visual modeling using Unified Modeling Language. Prepare detailed Activity Diagrams to describe the user story flow and dynamic behavior of the system.
• Create use stories, process flow diagrams for source to target operations.
• Create mock-ups of client facing web portal screens
• Work closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution.
• Coordinate demo workshops to Business Managers, Business Users and demonstrated the entire functionality of the product.
• Work closely with the UI to model the screens, which met user defined requirements, organizational and regulatory standards.
• Validate the requirements and mock-up screen designs of new GUI for web-based application with the product owner and other stakeholders.
• Generate the Use Case, Activity, sequence, and state chart diagrams to enable understanding and representation of the business processes for ease of software system development using Rational Rose tool.
• Document Requirement Traceability Matrix (RTM) for traceability of requirements (epics, user stories, test cases).
• Involve in creating and running UAT test cases and test scripts. Also, generated reports for UAT test cases.
• Involve and support the QA team in fixing up the open defects in JIRA by working with the current business processors and developers.
• Client interaction, managing artifacts, problem resolution, escalating issues, manage testing, prioritize projects, gather estimates for time and cost, deal with ongoing challenges etc.
• Conduct training sessions for the end users and documented various training manuals.

Environment: Agile Scrum Development, UML, Microsoft Outlook, JIRA, SQL, Share Point, Microsoft Office, Microsoft Visio, MS Project, MS Word, DB2, PL/SQL, XML

Confidential, Bethesda, MD

Sr.Business Analyst

Responsibilities:

• Successfully used Agile Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented user stories and facilitated story point discussions to analyze the level of effort on project specifications.
• Worked with product owners on artifacts such as product backlog and sprint backlog.
• Helped product owners come up with set of stories for better understanding for estimation and development. Worked with them to prioritize the requirements for upcoming sprint.
• Narrated User Stories to workflow diagrams, wireframes, spreadsheets and many other artifacts to product owners and team members. Also added new User Stories to the product backlog during later phases of iteration.
• Split Epics into multiple User Stories on index cards and arranged to facilitate planning and discussion. All User Stories were also entered and managed within JIRA.
• Created Acceptance Criteria for stories, so that each becomes a well-defined, small piece of valuable software for delivery in the upcoming iteration.
• Produced project documentation including functional and non-functional requirements, project plans and teamwork assignments. Directed and monitored work efforts daily, identified resource needs, performed quality review and escalated functional, quality, and timeline issues appropriately.
• Developed flow diagrams for business process of the company, user interface wireframes and mock-ups using Microsoft Visio.
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.
• Performed extensive GAP analysis to identify the business rules and determine the risks and assisted the project manager in budget and resource planning.
• Publicized the team's progress and successes to make sure they are highly visible to product owner and stakeholders.
• Collaborate with cross functional teams to gather business requirements related to ongoing development using the applied user stories technique.
• Identified and resolved impediments, tracked progress, worked with the product owner to groom the product backlog, facilitated release planning, delivered high quality tested software with Agile teams.
• Demonstrated interpersonal and leadership skills and had the ability to work and inspire others in a multi-functional team environment.

Environment: Agile Scrum Development, UML, Microsoft Outlook, JIRA, SQL, Share Point, Microsoft Office, Microsoft Visio, MS Project, Oracle.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Interacted with product specialists for each line of business to gather requirements to be defined for the new system. Designed a new replacement requirements template for BRD and SRD which could be used across all lines of businesses to maintain consistency.
• Responsible for writing Business Requirements Document, Business Rules, System Requirements Document, logical analysis and change management of requirements.
• Used Rational Requisite Pro for documentation management and traceability matrix.
• Conducted requirements reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
• Interacted with Product Specialists and Product Analysts to identify the changes in the existing system and additional features required in new system.
• Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
• Assessed the flaws in the existing as-is system and made clear recommendations of Business process improvements and incorporated them in the future to-be system design.
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs.
• Gathering business requirements and documented various documents including the Business Requirements Documents, Functional Requirement Documents and the Use Case Specification Documents.
• Conducted multiple interviews to clarify requirements in order to identify use cases and document Use Case Specifications and created Use Case Diagrams, Activity Diagrams using MS Visio with basic, alternate and exception flows.
• Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements.
• Performed requirement walkthroughs with the Dev. and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs to ensure complete coverage of requirements.
• Provided training to users and involved in conducting UAT sessions to gain user confidence and approval.

Environment: Waterfall SDLC, Rational Suite (Requisite Pro, Rose, Clear Quest), MS Visio, SharePoint, MS Office (MS Excel, MS Word, MS PowerPoint), MS Project, .Net, DB2

Confidential, Richmond, VA

Test Engineer

Responsibilities:

• Created Test plan, Test cases, Test scripts as per changes in the requirements, Flowcharts
• Involved in Requirement gathering in order to prioritize the work and to prepare effort estimation for the Test Scenarios, Test sets, Test cases and executions
• Worked with BA, Development, Product manager and supporting team
• Wrote End to End scripts to verify the flow and accuracy of the data
• Created descriptive object using descriptive programming
• Created use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project
• Created/deleted/modified data in the front-end application and verified the sync at the backend
• Scheduled manual test cases through Quality Center (QC); imported test cases from excel to QC
• Performed manual testing of the application under test using Quality Center along with used Quality Center for test management
• Allocated work to testing team to prepare Regression Test cases in Quality Center for monthly regression project
• Performed Back-End testing using SQL queries to make sure that updated data have been uploaded correctly into the database tables
• Maintained and integrated manual Regression test cases to Quick Test Professional (QTP) using requirements those were gathered from Quality Center’s Requirements module
• Involved in improving testing efficiency by preparing and executing Batch tests using QTP
• Performed Functional testing using Quick Test Pro (QTP); extensively used Checkpoints for object, text, table and pages
• Wrote VBScript to develop user defined reusable custom functions, dictionary objects, and descriptive programming by using Quick Test Professional (QTP)
• Created a set of reusable and scalable scripts using VBScript in order to perform Functional testing and Regression testing
• Developed and maintained Quick Test Professional (QTP) test scripts to support Regression testing whenever a Change Request was approved
• Developed Data Driven Framework, Keyword Driven Framework and Hybrid Framework in QTP
• Developed Functional, Navigational, and User Acceptance (UAT) testing
• Coordinated UAT with business users
• Responsible for checking the reports with real time Test data and for accuracy
• Consistently completed assigned tasks and deliverables on schedule and reports
• Participated in project meetings, QA status meetings and release meetings

Environment: HPQuality Center, QTP, SQL Server, Java, J2ee, JavaScript, Html, CSS, Windows, Oracle, Unix/Linux.