SUMMARY:

• Over 8+ years of Professional experience as a Business Analyst in Pharmaceuticals and Healthcare with extensive hand on experience in all phases of Software Development Life Cycle (SDLC) using methodologies like Waterfall, Agile Scrum.
• Experienced with end to end work process of Medicare, Medicaid as business analyst for projects including Medicare, Medicaid, pharma and Healthcare Reform.
• Sound knowledge of Healthcare/Biomedical/ Pharma industry compliance and regulatory standards like HIPAA, HL7, EDI, ANSI X12, SOX, ISO, CMM, Joint Commission, GMP, and GxP.
• Efficient in developing Analytics solutions and Models in pharma industry specifically in the area of marketing and customer relationship management (CRM).
• Extensive knowledge of SDLC with different methodologies, such as SDLC, Waterfall, Scrum, RUP, Extreme Programming and Scrum - Waterfall Hybrid.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams.
• Created Artefacts like Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Non-Functional Requirement Documents (N-FRD), Use Case, UML Diagram, Workflow Diagram and Wireframes.
• Excellent business writing skills in writing Preliminary Investigation Report, System Requirements document, Systems Design Specification and System Requirement Change Request.
• Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, Cost Benefit Analysis, Risk Analysis.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.
• Extensive experience in creating Functional Specifications, UI specifications and UI prototypes.
• Involved in creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Worked with other development teams to teach them the correct usage of Agile, SCRUM, Waterfall and created document templates that acted as the baseline for other projects.
• Having good knowledge with SQL, ETL (Informatica, DB2), SQL Server, Oracle, SAS, Tableau and Jupiter while handling various Mat lab applications in multiple projects.
• Experience using database query tools for Oracle and SQL.
• Assisted in creating mapping spreadsheets for (ETL) team with source to target data mapping with physical naming standards, datatypes, volumetric, domain definitions, and corporate Meta - data definitions.
• Extensive experience in Testing, Manual and Automated using tools Win Runner, Load Runner, Quick Test Pro, Test Director, Rational Robot or Web and Client/Server Applications & Mainframes.
• Proven experience with end-to-end business process mapping, business and technical requirements analysis, business planning, modelling, verification and methodology and product development.
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Assisted QA team in performing Unit testing, System Integration Testing (SIT), End to End testing (E2E) and User Acceptance Testing (UAT).
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

WORK EXPERIENCE:

Sr. Business Analyst

Confidential, Boston, MA

Responsibilities:

• Worked on documenting Requirement Traceability Matrix (RTM) for traceability of requirements and responsible for end to end traceability of drugs from RECAP to RXCLAIM.
• Analysed User Requirements Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Involved in preparing documentation for all aspects of the computer system validation life cycle, in accordance with FDA design control and regulations, particularly 21 CFR Part 11
• Contributed towards the initial analysis of the vast project definition document.
• Involved in defining and documenting the vision and scope of the project for each Wave.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.
• Worked with the clients on the verification process for the requirement phase documents.
• Coordinated with Business Process Re-engineering team to work on integration plans.
• Facilitated project meetings and compiled meeting minutes.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Research, analyse and write hospital UB rules for claims, I/ OCE edit based on new regulation or policies and quarterly/annually database update.
• Worked on multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, WebSphere and Cognos.
• Involved in analysing the "As is" and "To be" system documents to show the current and proposed functionalities of the system using MS VISIO.
• Involved in gathering requirements and modelled the data warehouse and the underlying transactional database.
• Worked on writing complex SQL queries using joins, sub queries and correlated sub queries to manipulate and validate data.
• Involved in Data Modelling of both Logical Design and Physical design of data warehouse and data marts in Star Schema and Snowflake Schema methodology.
• Involved in creation and execution of manual test cases in Quality Centre and automated Test Cases in QTP and analysed the Test Results.
• Good understanding of SQL Database and data warehouse design principles (e.g. facts, dimensions).
• Worked with various groups, including business owners, SMEs and marketing team, for requirements gathering in definition Stage.
• Facilitated JAD/JAR and brainstorming sessions to gather requirements.
• Analysing, eliciting and documenting User and System requirements for each functional area.
• Coordinate with Development and Business team to develop high level Business and Technical documents.
• Performed data analysis and prepared data flow diagrams and wire frame using MS Visio.
• Worked on functional requirements and design documents (with SRS).
• Involved in conducting Web Meetings with Off-Shore team members to ensure that everybody is on the same page.
• Collected weekly status reports to ensure that all deliverables are met on time and on schedule.
• Involved in conducting JAD session with management, senior management executives, and other stakeholders for open and pending issues on the development of the project.
• Involved in creating Use Cases from the list of requirements and prepared use case diagrams using Rational Rose.
• Assisted QA team in creating Test Cases and performed User Acceptance Testing, documented the in-detail defects using the Defect Tracking report.
• Prepared detailed test scripts and test plan and assisted in integration testing.
• Responsible for weekly status reporting and project planning.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Involved in providing analytical support in the Design, Development and Implementation of Project.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.
• Involved in writing and implementation of the test plan, and various test cases.

Business Analyst

Confidential - Research Triangle Park, NC

Responsibilities:

• Involved in gathering customer business needs and translate those needs into technical and operational requirements to the technical development team while organizing and leading related meetings with stakeholders at multiple levels.
• Interviewed subject matter experts internally or externally to build out and finalize business and functional requirements
• Liaised with both internal stakeholders and customers, and external channel partners to discuss and create business and technical requirements.
• Applied the "As Is" and "To Be" process designs to identify any potential process gaps and improvements.
• Proficient in understanding the Business Requirements and developing technology specifications accordingly.
• Performs business analysis by developing requirements specifications documents and wireframes.
• Involved in analysing existing systems to elicit business needs and functional requirements and works with product owners and subject matter experts (SMEs) to determine necessities for the new system.
• Disseminates development tasks accordingly and coordinates task time estimation with developers and business stakeholders.
• Involved in identifying data sources and transformation rules required to populate and maintain data warehouse content.
• Performed Gap Analysis to determine deficiencies in procedures to ensure process and product compliance and write remediation plan
• Used the DataStage Designer to develop processes for extracting, cleansing, transforms, integrating and loading data into data warehouse database.
• Facilitated the Sprint Grooming, Sprint Planning, Scrums, Sprint Reviews, Sprint Retrospectives, and other Agile ceremonies
• Reviewed/approved documentations of validation deliverables such as URS, Traceability matrix, Migration plan.
• Involved in developing and maintaining SDLC lifecycle documentation, including user requirement specifications, functional.
• Worked on multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, WebSphere and Cognos.
• Involved in monitoring and reviewing requirements on JIRA and reported status to management.
• Provided AS and To-Be process flows to operation and technical team.
• Participated in maintaining traceability through updates to the Requirement Traceability Matrix (RTM) using Requisite Pro.
• Involved in creating project plan, Business Process Flow, implemented Use Cases based on requirements and Activity diagrams, ER diagrams.
• Created Functional Requirement Design (FRD), Activity diagrams/Sequence Diagrams & Workflow diagrams using MS-Visio.
• Involved in designing a star schema for revenue flow for the application sub system using Microsoft Visio and its UML diagrams, sequence diagrams, use cases using Diagrams
• Handled large and complex dataset visualized it using Tableau to gain competitive advantage and provide insights.
• Generated Tableau dashboards for sales with forecast and reference lines with Tableau.
• Involved in reviewing Test plan, Test Scripts and assisted in writing several test scripts for validation testing.
• Performed GUI and Functional Testing of the LIMS screens using manual testing.
• Prepared a detailed list of Issues/bugs while testing in HP ALM.
• Used HP Quality Centre / ALM to log defects and track resolution till the closing of defect after retesting.
• Involved in creating and Reviewing Test plans, test cases, for IQ, OQ, and PQ protocols based on requirements of the application.
• Worked on writing Test Script and Test Cases (UAT Test Cases) to check the data capture, report management, alert email for adverse event on the severity.

Business Analyst

Confidential - Atlanta, GA

Responsibilities:

• Involved in pre-implementation, implementation and post implementation efforts.
• Worked on all the phases of Software Development Life Cycle right from planning to maintenance.
• Used SDLC process for planning and controlling the creation of system.
• Worked on requirements modelling and development analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, business process models and use-case realizations using RUP tools in Agile.
• Involved in Agile methodologies for frequent inspection and adaptation to encourage teamwork, self-organization and accountability.
• Involved in JAD sessions with the Stakeholders and SME's of the business line in order to take into consideration the factors required for building the application.
• Involved in guiding the team members in creating Use cases and Test cases for the requirements of the insurance application.
• Involved in developing business case which included results of the business-impact assessment, gaps identified, alternative solutions, risk assessment, preliminary work plans, resource requirements, and a budget for completing the initiative.
• Involved in gathering and documenting business requirements for existing and future business systems.
• Worked on various Common Eligibility Outbound Interface Process and other Inbound/ Outbound Facets interfaces.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Worked on current MMIS and EDI claims and documented the requirements to implement new MMIS automated system.
• Used Facets Analytics for fast and easy retrieval, display and grouping of information for performing queries and generating reports.
• Was extensively involved in manual testing and QA meetings with the testing team.
• Used flowcharts in order to represent algorithms and processes in a step-by-step procedure.
• Worked with flowcharts and used them for analysing, designing, documenting and managing processes.
• Worked on test plans and developed test cases and mapped them with the appropriate requirements for debugging purposes.
• Interacted with the business and developed business use cases in order to create use-case diagrams.
• Worked on Rational Requisite Pro for the purpose of managing requirements and for better communication and management.
• Used Requisite Pro for creating an XML based base line of project requirements and used it to jump start new projects and for comparing with other project base lines.
• Attended Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Used Quick Test Pro for the automation of user actions on the web application.
• Worked on Test Pro for the purpose of generating result files for the test cases at the end of the test.
• Worked with all the manual testing techniques like Unit Testing, Load Testing, Smoke Testing, System Integration testing, Regression Testing, Black Box Testing etc.,
• Involved in developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Business Analyst

Confidential - Salt Lake City, UT

Responsibilities:

• Worked on the Healthcare Benefits plans with in the CAMS application, with the HEDIS information which is useful for the consumers and other members for improvement in the quality of the service.
• Worked on SQL and SSIS ETL business intelligence solutions, data wrangling, migrate disparate source data into a centralized data mart structure for HEDIS and SSRS reporting, SSIS flat file processing, advanced SSIS features for data mapping, data conversion.
• Involved in maintaining up-to-date knowledge of EHR software by attending lectures on health information technology
• Involved in Executive confirmation did Gap analysis to assess needs that could not be met by core EHR.
• Involved in defining the scope of the Renewal project and implementing Business rules for the project.
• Participating in team meetings, coordinating with the stakeholders, HCEO, MNsure, developers, PMs and QAs to analyse, and understand the Business requirements and help make changes in requirements
• Worked with the various groups of the team during gathering requirements so that I can understand what the Business, stakeholders and SME's needed.
• Involved in reviewing, analysing and evaluating the Business data systems that provide data to various data sources like SSA, IRS, Equifax and Fed Hub.
• Worked on global clinical trials foundation in accordance with kits & logistics, specimen management, database setup/management, laboratory operations, data management and external vendors as required for seamless global clinical trials.
• Involved in Investigator Meetings and also provides training to clinical study and site personnel and act as a liaison between the sponsor, third party facilities and internal departments within ICON Central Laboratories.
• Worked with business stakeholders and R&D team to define project scope, gather requirements, define & improve processes, and implement global Clinical and Medical Affairs solutions for handling research data and patient records.
• Worked on various Data Mapping Repository documents as part of Metadata services (EMR).
• Worked on Healthcare system implementation including enterprise Electronic Medical Records (EMR) and Electronic Health Records (EHR) software.
• Involved in migrating pages and data from old intranet to new SharePoint platform.
• Worked with individual departments to communicate SharePoint purpose, application and vision for the future.
• Worked with the MMIS, Health care Eligibility and Operations (HCEO) teams to help process delayed renewals and keep track of defects through a master list.
• Worked with QA and development teams to write requirements and during development for various system functionalities.
• Involved in validating HL7 interface transactions on the Hospital Information System (HIS).
• Involved in frequent team meetings to resolve any outstanding issues during the sprint and establish a plan of action for the continuation of the sprint.
• Involved in handling the End User Coordination for Patient Management (ADT), Scheduler, Physician Access Emergency Services, Inpatient Nursing Station Pharmacy, Labs, Radiology HIM, Respiratory Therapy and Long-term care.
• Participated in Brainstorming Scenario Discussions on designing Physician Access Application workflow.
• Worked very closely with LAB HOD to design the functional specifications of LIS, Quality control of Equipment's and Handled requirement gathering for Clinical Documentation, Patient Chart, CPOE, Order Sets, Assessments, Care plan.
• Attended JAD sessions and recommended Business Process change for migrating from Manual to Electronic.
• Worked on Acceptance Criteria given in the User Stories before Testing/Scripting the User Stories.
• Participated in executing the Test Scripts from TFS and hence logging/linking defects to specific User Stories if the script is failed.