SUMMARY:

• Professional has served as subject matter expert in the field of functional requirement writing, agile methodologies, document, content, and records management initiatives providing detailed to high level perspective of sound practices and solution - oriented objectives in order to achieve long term organization goals.
• Over a decade of experience in IT and Business Analysis implementations of multiple solutions in top level companies in varied industries.
• 15 years of Business Analyst
• 6 Years Agile experience
• 6 years of Transitional experience as a lead managing teams transitioning from Waterfall to Agile.
• 3 years SOX Compliance security models
• CSX & IQBG DOI up to 100K + User base.
• OpenText eDiscovery Early Case Assessment by Recommind
• OpenText Email Auto-classification (OTAC)
• OpenText LiveLink ECM 10, Government sector
• Atlassian Jira Core / Confluence 1000.2.0 - Current
• Atlassian Service Desk/ Jira
• SalesForce ITSM Case Management
• MS TFS Visual Studio 2013 - Advanced reporting, change management - Current
• Microsoft Office
• MS Office Suite 2013 - Advanced user Word, Excel, Access, PowerPoint, MS Project and Visio
• Google G-Suite, Google Docs, Sheets, Calendar - Current
• Microsoft Essentials CRM - Integration with content management systems
• DOI TAAMS Trust Asset Management System Certification
• ORACLE 10.3, 11g Enterprise Content Management System UCM/IPM and URM
• CiscoWorks Network Systems Software Compliance Manager
• SharePoint Microsoft Document Management and Collaboration Solution - Current
• FileNet Document Management System user conversion and application planning

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager /Business Analyst

• Created Microsoft databases to provide complete inventory of all on hand, in order and implemented telecom equipment, services and costs.
• Created Microsoft Visio Network Diagrams for new and existing client fiber implementations and network diagrams.
• Coordinated, scheduled and managed new and existing fiber optic implementation projects.
• Analyzed invoices to increase cost-savings amongst service providers and technology vendors.
• Assisted in writing and responding to RFP/RFQ's and partnered associate engagements.
• Retained current clients through strategic project design, development and presentations and online marketing media.
• Created EBFs (Electronic Billing Files) from carriers' raw billing data simplified, frontend, internal databases.
• Provided administrative and billing support of managed services clients.

Confidential

Senior Commercial Product Analyst

• Performed product management and product development business analysis, maintaining product line reporting for technology asset portfolios within commercial enterprise product.
• Partnered with product development owners, venters and product engineers to derive and delineate business requirements into singular user stories, large epics and categorical themes for dissemination into work Items and tasks to impacted work groups.
• Development and review of systems Billing, Operations, Network Engineering, Service and Carrier Management applications related to fiber optic commercial enterprise product impacted systems.
• Developed and refine systems acceptance criteria, associated testing scenarios of epics, user stories, work items for dissemination to quality assurance and level 4 pier review, prioritization and scheduling timelines to completion (market).
• Created projects in Confluence/Chalk with job boards in Jira in aligning working groups network operations, product engineering i.e. Rally, financial i.e. Oracle and service management i.e. Jira ServiceDesk, SalesForce systems
• Served as Business Analysis Lead in support of project management director and enterprise sector senior leadership for enterprise product implementations from ideation to market deployment for Managed Services, High.speed Wan, SD Wan, and Carrier standardized services.
• Provided analysis and support of company-wide business processes, team organization for all process, reporting, budgetary, and business planning requests.
• Provided quality overviews within the enterprise business sector to identify and correct inaccuracies within artifacts, documentation and workflow processes.
• Supported product development and engineering with creation and management of request for proposals (RFP) for vendor solutions from Cisco and other hardware development entities requirements for integration into existing product technologies impacted by the product portfolio roadmap.
• Served as business analysis lead in cross-functional projects related to business process, product lifecycle management, and product development.

Confidential

Senior ECM Consultant, At Department of the Interior,

• Perform information gathering collection reports, configuration requirements and security definition.
• Plans, staffs, and oversees work creating projects in Jira, delineating work items from larger epics and volumes of work.
• In Jira and Resource Guru perform the creation, development of work items and tasks, prioritization and times lines from customer business requirements, volumes of work, user stories and use cases required to develop or update module based systems of the enterprise.
• Create, development and manage issues log, user acceptance status, and change requests related to existing or development efforts
• Create and develop community information security modelling in support of audit and regulatory requirement objectives.
• Oversee large, complex records management projects utilizing professionals, paraprofessionals, and clerical personnel (both IQBG and subcontractors).
• Develop of request for proposals (RFP) and statements of work (SOW) for solutions in software and system integration into the enterprise solution for forms, e-discovery, adobe conversion and email model auto classification, cloud and managed network services.
• Develop and boilerplate RFP responses with project schedule/task detailed for enterprise system implementation solution for U.S. State Department, Bureau of Land Management, US DOI Office of CIO electronic document management archive legacy conversions,
• Manage multiple enterprise level projects planning and execution such as long range strategic planning.
• Directed all aspects of the information management function for the migration of network server content to Cloud Services.
• Determine operating performance processes and procedures for IQBG standards templates.
• Serve as a team member collecting information to be used for scheduling, access and file planning for the migration of legacy connect to secured Cloud storage.

Confidential, Port Washington, New York

Senior Business Analyst

• Serve as Senior Business Analyst for agency management and mobile in-home healthcare applications bridging gaps between product and software development teams to ensure release and delivery of committed software applications, modules, functional and technical components.
• Serving the Product group working alongside QA, design and development teams to resolve issues from a commercial and technical perspective.
• Own and train resources on the CMMI SDLC standard workflow processes in MS TFS VS shell and Web assurance of relationships, content, creation and effectuation of the lifecycle using Visio workflow and process diagrams.
• Collaborate with product managers, business stakeholders, application engineers, and business to derive detailed solutions using story board and analysis workflow templates in TFS and PowerPoint.
• Performed ICD-10 and Rx/CUI pharmaceutical database indices implementation, communications, resource allocation, impact assessments, and technical and functional requirements.
• Coordinate CMS regulatory guidelines into new functional and technical requirements to meet regulatory guidelines and implementation timelines.
• Work with development and QA teams to throughout the development cycle to ensure solutions built meet business requirements.
• Define functional and data requirements of Sandata applications and products for 485/487, Oasis, claims, orders and goals, visit notes and skilled care assessments, medications, diagnosis codes for data continuity, mapping and integration in java and .net main and secondary systems.
• Perform requirement gathering, use cases, BRDs working under Agile in mobile and web application development (Android/IOS).
• Development of TFS shared queries and reports for SDLC management of WIs to iteration and product version in support of application configuration states.
• Creation of functional, technical and defect work item template and metadata standards.
• Development of the WebTracker/ Jira 2009 into TFS triage workflow process for the Triage team to ensure validation and accurate entry of resulting work items into the SDLC of TFS.
• Development of the Reporting group workflow process in a condensed SDLC in TFS for batch and Emergency delivery of client reporting requests.
• Coordinate and facilitate needed design sessions, project/product scope and development iterations with teams program, product and development.

Confidential, Centennial, Colorado

Senior Business Analyst

• Responsible for providing business and functional analysis through the lifecycle of selected projects using analytical methodologies, data gathering, system documentation, business models, and process and system business rules using TFS VS 2010 and Visio modeling tools.
• Partner with business owners, analysts, and cross-functional team members to create detailed functional requirements.
• Writing and using business requirements to create functional requirements that impact on existing functional systems, processes, and organizations while identifying risks and impact of non fulfillment.
• Writing of use case scenarios that reflect business and functional requirements to desired end-state.
• Review of new project scopes and requests for requirement changes using change control methods to ensure functional impacts are assessed.
• Develop, and write test plans and test cases to be used during User Acceptance Testing.
• Track test plan completion identifying issues and risks for risk plan mitigation.
• Providing final sign-off on development deliverables to ensure functional requirements are met as defined in business, system and functional requirements.
• Responsible for outlining the end user experience with existing Microsoft CRM applications that may impact the external customer experience and support interactions.
• Conduct requirements gathering meetings with project staff, process owners, system analysts, functional analysts and development teams.
• Preparation of charts, diagrams, work flow and process models using Visio needed to illustrate and explain the implementation of programs, processes and procedures.

Confidential

Senior Consultant

• Serve as senior consultant assigned to Agile application development initiatives of transportation management system for AMR.
• Serve a subject matter expert in the process and functionality of existing system in production, development and test environments.
• Creation of Visio diagrams for solutions set up for migration of contracts from AS400 hardcode to .net using dbase data mapping from translation formatting requirements.
• Derive requirements for the interface mapping, data definition, EDI 837, 277 and 835 remittance formatting and conversion of commercial health care plans from AS400 system to .net system.
• Gathering of business requirements and interpretation into epic and story level requirements for development and testing of call intake, case management, billing management and accounts payable.
• Serve as senior assigned to requirements and functional design of billing management of commercial and government contracts to Oracle financials for collections and aging of AR accounts.
• Serve as project analyst for the implementation and integration of Oracle 11g with system financials for billing of plans and payables of transportation providers including invoicing types and scenarios.
• Performed process flows and user documentation level instruction using transportation management system for billing management.
• Facilitate use case scenarios, design concepts, test plans, functional requirements and user acceptance criteria through the SDLC in DEV, Test, UAT and Prod.
• Facilitate testing of outbound and inbound production files through interface loads submitted to EDI conversion entity to health plans.
• Serve as mentor and advisor to new staff on boarding for expectations, processes and procedures.
• Maintain development backlog quality and configuration of TFS for the management of work item initiatives associated to resource assignment to the task level.
• Provide test plan criteria to quality assurance testers and review test plans for scope and acuity.
• Provide coordination, clarification, resolution of issues and concerns throughout the intermittent release cycle for the Super User UAT groups.

Confidential

Senior IT Delivery Analyst

• Analysis of business and user needs, documenting requirements, business rules and use cases, user interface documents, and user guides for systems changes and enhancements using TFS VS and MS project server with SharePoint collaboration.
• Serve as lead analyst in the development of existing production system for Total and Permanent Disability case management.
• Derived functional requirements in the form of use cases and test planning for the discharge of student borrowers’ loans including disability eligibility, loan accrual management, interest accrual management, bankruptcy, monitoring through discharge on ongoing monitoring periods.
• Liaison between clients, operations and technical staff, while mentoring other business analysts on processes, techniques and system knowledge for SLS case and loan management.
• Analysis in the identification of test scenarios and the development of test scripts for system changes.
• Conduct testing to certify changes to the system while performing functional production procedures using TFS VS and HP Quality Center.
• Document system production procedures and help desk support activities; communication with clients regarding system problems, changes, enhancements, maintenance; and setup of new products.
• Serve as project lead working with business unit stakeholders for medium or large size projects while, identifying and assignment resources, training clients and operations on system features and capabilities including user access, identification and security protocol models.
• Oversight of work items related to prioritization, contract requirements and planning for additional functionality.

Confidential, Jacksonville, Florida

Senior Business Analyst

• Perform the analysis and evaluation of user business requirements, process improvements and development of system recommendations for the implementation of Oracle UCM / URM.
• Translate high-level business requirements into functional specifications for business application development.
• Served as lead analyst for the development of security protocols and access models for SOX compliance within Controllers and Commercial accounting departments
• Served as lead analyst deriving integration requirements between Primavera and Oracle Financials and Contract Management modules with Oracle UCM.
• Facilitate interviews with business unit leaders and end users to obtain and document the detailed business requirements, file plans and taxonomies in consideration of records retention in accordance with CSX business function retention schedules.
• Implementation, conversion, migration and user training for the department of controllers including permissions, segregation of duties and accounts.
• Educate users and department areas on the records retention schedule and the process for evaluating current process conditions and records examples for updates and revision to accommodate current record events and triggers.
• Perform presentations and demonstrate system to business and technology management partners.
• Assist business process redesign and documentation as needed for new technology combining the IT and business processes to recommend solutions.
• Perform problem definition, evaluation of requirements, and oversee implementation of system integration solutions in accordance with business rules and end user requirements for existing solutions Lotus Notes, Kronos, FileNet, and MS CRM.
• Develop use cases, use case models, supplementary requirements, and supported business requirements, policies and rules.
• Development of User Training guides for both basic and advanced user groups. Coordination and performance User Group sessions performing facilitation and training for Super Users and Record Coordinators throughout CSX.
• Completion of information architecture enterprise file plan, controls and initial baseline governance and security models utilizing PeopleSoft and folder development assignment controls.
• Server as information gathering analyst to Information Security and Technology for the acquisition of user access profiles and associated user group permissions for the design and development of content profiles and repositories in the Enterprise Content Management system (ECM).

Confidential, Centennial, Colorado

Project Coordinator

• Supported project initiatives for Network Operations and IP Advanced Engineering in support of improvement in Lab capabilities and capacity testing to significantly reduce resource conflicts and accelerate ability to test and certify new products in accordance with technology project portfolios.
• Identified business and functional requirements while addressing deficiencies, key volume drivers to accommodate new product development, testing, and on-going product life cycle support and define and implement a process to prioritize lab activities.
• Created MS Project Plan for detailed tracking of lab activity, including both in-flight and in-queue projects including sustaining engineering, IP, telephone, video, business and residential.
• Completed automated generation of lab dashboard working with engineering and Project Management teams to improve existing on-line status update tool in Share Point.
• Performed the development of formalized process for the development, adoption and implementation of standards throughout key market area labs.
• Performed business baseline model of compliance works policy initiatives in relations to portfolio, program and project budget and financial audits.
• Performed scheduled network device audits with CiscoWorks Network Compliance Manager against adopted standards and the remediation of devices.
• Worked with Engineering and Project Management to enhance the network compliance process and workflow for optimization of the process
• Perform update and maintenance of product specific compliance tracking documentation, including audit and remediation results.
• Performed the coordination of Operating Group engineering for the scheduling, execution, and tracking of activity to implement network compliance standards with focus applied to those standards required to support market launch of Charter products.

Confidential, Denver, Colorado

Senior Business Analyst

• Served as analyst and coordinator to project lead and executive sponsor for the discovery, design and implementation of organization’s information architecture, capture and ongoing management of Oracle UCM/URM enterprise content management systems coordinating project activities with contract consultants, vendors, IT, Compliance, and Finance project managers.
• Completed development of three phase MS Project schedule components including task definitions and detail, prerequisites, contingent/consecutive relationships, milestones, deliverables, resource and time allocation supported by budget, scope, business/system requirements and executive summary reports.
• Completed the development of procedures for administration and use of security, information architecture and system change management policies.
• Created and completed project discovery and finalized documentation for programmatic risk assessment, business and system requirements, program integration, reporting and predictable analysis for projected growth using Lean and Six Sigma techniques as system is deployed throughout organization.
• Completed discovery phase business system and function requirements for the improvement of processes for initial product launch to pilot departments of Contract Administration, Controllers and finance A/R and A/P departmental processes, Internal Audit and Environmental ROW agreements.
• Finalized requirement and executive summary documentation for the organization’s SharePoint project teams to promote and support system integration efforts and standards for the creation of collaboration and project sites.

Confidential

Financial Business Process Analyst

• Coordinated the development of processes, policy and procedures for the verification, dispute, absolve and arbitration of unsecured debts.
• Served as project manager for the development of debt programs for payday, installment and small personal loans.
• Completed written process procedures for the management of Prime Debt Soft system administration, security, user access levels, permissions, reporting, processes and procedures relating to the management of escrow reserves, fees, and the tracking and calculation of debt negotiations and settlement.
• Project coordinator for the development of system requirements to ensure seamless processing of client accounts lead generation to sales consultation, client care, trust and escrow accounting through arbitration, settlement payout to release.
• Created and implemented relationship development projects between the company, commerce, legislature, investors and creditors in efforts to serve as an advocate for financial reform in the credit card and small loan industries.