SUMMARY:

• Diverse experience of more than 10 years in various functional roles including 4 years as a business analyst.
• Project experience in HR, Retail, Banking, Medical Devices and Financial domain.
• Key strengths in understanding business needs, operations and processes to create appropriate solutions.
• Analytical, result oriented and relationship builder with a proven track record of working with cross functional teams and achieving high levels of client satisfaction.
• Excellent ability to elicit business requirements using various methodologies; documenting functional and system requirements.
• Ability to quickly grasp the project requirements and business domain.
• Ability to probe for details and clarify information to create detailed project related documents such as Business Requirements Document (BRD), Functional Specification Document (FSD), Project status reports, Use case specifications, process and work flow charts etc.
• Strong knowledge of elicitation techniques to derive business requirements and problems.
• Ability to analyze, articulate and create documentation to drive the requirements gathering phase of the project.
• Hands on experience and knowledge of various visual representation tools - Extensively used Visio for workflow diagrams using Unified Modelling Language (UML) - Use Case Design and Analysis, Use Case specifications. Familiar with wire frames and prototyping.
• Strong ability to interact and communicate at all levels and multiple stakeholders.
• Experience working with cross functional teams and matrix organizations.
• Ability to identify interdependencies of various project activities and teams.
• Good understanding of the SDLC methodologies - Waterfall and Agile. Project experience of both.

TECHNICAL SKILLS:

Tools: and Technologies: Jira, Confluence, Clarity, RTC, Quality Centre. MS Office Suite - Word, Excel, PPT, Visio, Document and content management - SharePoint, Adobe Experience Manager.

WORK EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Work with the portfolio management and key business teams to elicit functional requirements for enhancing the portfolio management - Enrich software platform. Document the functional and system requirements and closely work with the project team to ensure the system enhancements are carried out as part of the deployment cycle.
• Documentation of portfolio management processes and benchmarking them with PMI (Project Management Institute) standards. Identified areas of improvement and created framework for implementation.
• Creation of document and content management system on SharePoint and Microsoft teams for all users of the portfolio management system.

Confidential

Senior IT Business Analyst

Responsibilities:

• Lead and manage the requirements gathering phase of the project by working with various stakeholders and teams such as business, solution architect, developers, testers etc. Balance business requirements with technical feasibility.
• Requirement Analysis by using various methodologies such as interviews and workshops. Refine, articulate and document the requirements and communicating them to the technical teams - Epics, User stories with acceptance criteria. Sprint planning, back log grooming, solution walk-throughs.
• Mapping As - Is and To - Be states, identifying possible process improvements and propose appropriate solutions.
• Stakeholder management and interaction. Organizing meetings, demos and walkthroughs. Participate in regular project and scrum meetings, ensuring requirements are understood and clarified.
• Creating project related documents specifically BRD, FRD.
• Identify technical, functional and project dependencies and manage them to ensure successful outcomes.
• Creating workflows, process flows and UML diagrams using tools such as Visio.
• Working actively through all the stages of the SDLC, interacting with cross functional teams - technical and testing, bringing in clarity, resolving issues and building consensus.
• Handling change requests. Analyzing them and managing their impact.
• Periodical and regular project status checks and reporting.
• Tracking the requirements throughout the SDLC.
• Validating test cases and test scenarios.

Confidential

HR Functional Consultant

Responsibilities:

• Undertake HR process analysis, identify gaps and propose solutions to build process efficiency and increase business performance.
• Document business process, create work flow diagrams and identify business requirements.
• Collaborate with various stakeholders to understand change requirements, facilitate project meetings, and identify project goals and scope.
• Spot opportunities to use technology in improving work processes and increase automation.

Confidential

Project Analyst

Responsibilities:

• Implementation of the Learning Management System for the media businesses

Confidential

Program coordinator

Responsibilities:

• Manage entire life cycle from conceptualizing to delivery of project - Store operations and staff training for retail stores network.
• Define scope and description of each project; create schedules, plans and specifications.
• Create user training manuals and materials. Facilitated user training.

Confidential

Customer Service Representative

Responsibilities:

• Involved in implementation of a large core banking project for retail banking - Finacle.
• Conduct user acceptance testing of various modules, prepare test cases, identify system issues and facilitate resolution.
• Developed training materials and conducted user training for staff members.