SUMMARY:

Strong Quality Assurance UAT Agile Technologist with years of experience building critical software systems with global deployment. Experience spans the telecommunications and healthcare industries. Maintain a high level of software quality on complex systems, adhering to standards and formal processes, enhancing client value and helping to deliver on - time. Business Analyst work includes working on an Agile Team, writing and prioritizing features and user stories.

SKILLS:

Agile Essentials, Scrum Fundamentals (SCRUM Study), and Product Owner Scrum Master, SDLC, CA Agile, ALM, Share Point 2010, HP Quality Center, Clarity, HP QTP, Mynah (automation test tool), Code Coverage, C, PL/C, Confidential Cloud for IT Professionals, Database Systems, Selenium WebDriver & Python, VOS, UNIX, Excel, Word, MySQL.

PROFESSIONAL EXPERIENCE:

Confidential, Basking Ridge, NJ

Business Analyst

Responsibilities:

• Write Features and User Stories (Gherkin format) on an Agile Team in the Provider Clinical Support area
• Participate in all Scrum Ceremonies including Daily Stand Up and Collaboration, Sprint Planning, Backlog Refinement and Prioritization, Sprint Retrospective, and Sprint Demo
• Work with Product Owner to prioritize Features and User Stories within the Features
• Assisted in writing documentation for User Guide and Data Dictionary, and reviewed and approved wire frames
• Developed User Journey Maps and Personas, and refined Definition of Ready/Definition of Done
• Worked on applications involving Accountable Care Organizations (including feedback sessions with customers), health rules (ex: HEDIS measures), guidelines, and code sets
• UAT testing for Prior Authorizations in PAAN/TTAP/iCUE/ECAA; includes identification of appropriate facilities, providers, and members

Quality Project Consultant

Confidential

Responsibilities:

• Consolidate QA application estimates (test-effort) for single and multi-app projects involving a staff of over 50,
• Determine work effort required to initiate, and differentials required to complete projects between budget guidance/solution/design estimates, and numerous scope changes,
• Centrally manage all impacted applications and related QA estimates,
• Coordinate and expedite the resolution of budget issues between Project Managers and QA Planning and Strategy teams,
• Tested migrated data from Prompt project management system to Clarity,
• Recommended standards and worked relentlessly on having Project Managers “build” record structures in Clarity to reflect the appropriate applications impacted at each stage of a project,
• Run bi-weekly status meetings, and help ensure adherence to and improve departmental processes,
• Help other team members to keep backlog in check,
• Updated and maintained Excel template for calculation of QA estimates,
• Supported team effort to create Share point for Escalated QA estimates and recommended additional metrics for dashboard to monitor processing performance,
• Improve turnaround time on completing QA estimates and posting to Clarity,
• Mentored new employees to handle processing of QA estimates.

Senior Quality Engineer

Confidential

Responsibilities:

• Lead tester of the TOPS Application (processes medical claims with a focus on increasing claims adjudication) involving mainframe, cloud, and web-based infrastructures,
• Led large and complex new features - devised global testing strategy, authored test plans/cases based on system requirements and detailed designs, led testing teams,
• Helped define and clarify systems requirements,
• Responsible for test data provisioning and data management across integrated products,
• Tested field related defects, logged and reported on internal defects and triage; determined code coverage,
• Improved the management of test execution, milestones and metrics,
• Ensured all QA processes were followed,
• EPO, POS, PPO, and HMO products tested, related to deductibles, max visits, EOBs, member and provider data, INN, OON, OOP, adjustments, and allowances.

Confidential, Piscataway, NJ

Project & Contract Manager

Responsibilities:

• Prepared responses to RFPs, and RFIs, from perspective clients for our Network Assurance products,
• Participated in product management development program to increase awareness of our need to build and present business value propositions to our potential customers.

Quality Assurance Engineer

Confidential

Responsibilities:

• Lead solution tester for the Network Assurance Product line (operation support systems for Telco network fault and performance management); supported various telephony services (e.g., ATM/FR, ADSL, CES, VLS, and SONET);
• Lead product tester for NMA (monitors alarms from tens of thousands of live network elements) on all new features assigned and regression areas,
• Wrote test strategy documents based on systems requirements and detailed designs, led test teams and resolved complex inter-system issues,
• Automated, and coordinated efforts to automate test cases across the testing team; performed on-going maintenance of previously automated test scripts,
• Engaged clients at “Guest Tests” (including user acceptance testing) and Conferences,
• Played role in organization achieving CMMI Level 5 (highest level of standards, procedures, and processes for software quality) and ISO 9001 s.