SUMMARY:

• Business Analyst/Tester with over 7+ years industry experience in business data modelling, software requirement analysis, process modelling, process flow and quality assurance skills using different methodologies, mainly OOA, OOAD and UML
• Extensive knowledge of all phases of the software development life cycle (SDLC) and the iterative Rational Unified Process (RUP)
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end - user/clients/stake holders and the IT group.
• Proficient in using UML in behavioural, structural and architectural modelling - in creating Use Case, State, Activity, and Class and Sequence diagrams using Rational Rose.
• Used Microsoft Visio for Business Process Modelling and Data flow diagrams.
• Used ER w in 4.0 to capture data by creating Entity-Relationship and Use Case diagrams.
• Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).
• Well versed in project management tool (MS Project) for status reporting, planning and resource allocation.
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall
• Experience in conducting GAP analysis, User Acceptance Testing (UAT). SWOT analysis, Cost benefit analysis and ROI analysis..
• Successful as a team player to work in conjunction with other DBA’s, testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects especially with Test Director.
• Expertise in Analysis of Problem Severity, Defect tracking and reporting system.
• Strong communication, problem solving, organizational, interpersonal, and presentation skills.

TECHNICAL SKILLS:

Business Tools: Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, MS Project, MS Access, MS Office Suite, Visual Paradigm, Doors Erwin Data Modeller 4x, Business Object (Crystal Reports)

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modelling & Analysis, Business Environment and Market Research Analysis.

Methodologies: RUP, OOAD, UML & Business/Data Modeling

Testing Tools: Win Runner, Load Runner, Test Director, Quick Test Pro, PR Tracker

Operating Systems: Windows XP/95/98/NT/2000, Mac OS X, DOS, UNIX, Linux

Databases: Oracle 8i/9i; SQL Server 7.0 & 2000; Access 2000, MS SQL Server, DB2

Languages: UML, C, C++, HTML, Java, SQL, PL/SQL, ASP.NET

PROFESSIONAL EXPERIENCE:

Confidential, KY

Business Analyst

Responsibilities:

• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Worked with SME’s in Finance, Investment, Commercial and Personal banking to collect the Business process requirements, documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering.
• Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Used Rational Requisite Pro to improve the communication of project goals, enhance collaborative development, reduce project risk and increase the quality of application before deployment.
• Experience in EDI automated first-pass claim adjudication, requiring thorough understanding of claim processing, both front and backend operations.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Involved in creation and execution of manual test cases in Mercury Test Director and automated Test Cases in QTP and analyzed the Test Results.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.
• Performed after Action/Post Milestone Reviews and quality reviews to ensure that developed software products met the business needs and are in compliance with RUP and CMMi 3.

Confidential, PA

Sr. Business Systems Analyst/QA Tester

Responsibilities:

• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Facilitated four-hour long round table discussion with most HR directors, managers and analysts along with QA manager to get their input ad-hoc UAT in the project
• Reviewed Technical Specs together with the team of two developers
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the business requirements.
• Involved in development phase meetings for business analysis and requirements gathering for the Common Claim Layout (CCL).
• Led projects to develop and enhance claims adjudication, eligibility, formulary, prior authorization and reporting applications internal user experience as well as expanding client product offerings
• Developed a comprehensive object oriented data model for healthcare eligibility, claim and accounts for the entire product suite.
• Performed White Box, Black Box, and Usability Testing
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• Reviewed colleagues’ test cases for testing the development of online resume, uploading users’ documents such as application and resume, browsing through jobs, selecting and applying for the jobs
• Documented the outcomes of all the testing in MS Word and MS PowerPoint
• Developed automated Test Scripts in Win Runner using Test Script Language (TSL) for Functional Testing, Regression Testing, Data Driven Testing, Usability Testing, and Verifying Specific content through using Checkpoints
• Prepared PowerPoint slides of all the outcomes with the focus on defects and presented to the team of Business Analyst, VP of Human Resources, and the Developers
• Involved in creation and execution of manual test cases in Mercury Test Director and automated Test Cases in QTP and analyzed the Test Results.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.

Environment: Windows XP/2000, Oracle, PL/SQL, MS-Project, MS-Office Suite, MS Visio, Rational Requisite Pro, Clear Case, Clear Quest, MS Visual Source Safe, Test Director 7.6, Quick Test Pro (QTP)

Confidential, MI

Business Analyst/QA Tester

Responsibilities:

• Conducted user interviews, gathered requirements, analysed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro.
• Worked with the SME’s (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs and analyse the possible technical solutions.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.
• Conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost Benefit Analysis & etc.
• Developed budget planning report & timelines of the project by conducting walk-through sessions and meetings involving various leads from Development, QA and Technical Support teams.
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Coordinated JAD session with system analysts, development team, project manager for application development and Pre-validation specifications.
• Developed and managed project plans, schedules, issues log created and business-technical conflicts.
• Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing.
• Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.
• Used Test Director which is a Mercury tool to help manage defects and issues log during the testing phase.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team
• Participated in Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements and solution to the existing application problem from business perspectives.
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process.

Environment: Rational Suite (Rose, Requisite Pro), Windows XP/2000, SQL, XML, HTTP, MS-Project, MS-Office Suite, MS Visio, Win Runner, Load Runner, Test Director (Mercury Interactive), Java, Oracle

Confidential, Marietta, GA

Business Analyst/QA Analyst

Responsibilities:

• Worked closely with the loan officers (SMEs) to obtain a detailed knowledge of the loan life cycle process, risk analysis etc;
• Interacted constantly between legal and marketing departments with the PM regarding various compliances which need to be in place before anything can be finalized;
• Gathered the business requirements;
• Performed requirement analysis and gap analysis;
• Documented the business requirements for the developers,
• Developed Test cases for manual testing and automated them using Win Runner, Silk, Load Runner, Silk performer and QTP.
• Maintained and kept track of stakeholders requests for enhancements and changes using Rational Clear Quest;
• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black box testing on the application
• Translated Business processes into Informatica Mappings for building Data marts.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Interfaced with the development team utilizing ASP, JavaScript and Visual Basic and produced detailed user-interface prototypes and performed usability testing.
• Manually tested and GTS modules using Quality Center.
• Wrote Test plan and Test cases for the Integration testing and system testing.
• Did Integration Testing, GUI testing, Smoke and Sanity Testing, and Acceptance testing in the new builds for Basic Functionality Checking.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Served as a resource for analytical services utilizing SQL Server, TOAD/Oracle, and SQL Developer.
• Developed and maintained the project plan using MS Project
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Designed and implemented SQL queries for QA testing;
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project, and conducted project related presentations;
• Prepared user manual and performed user acceptance testing;
• Played a key role in the planning and testing the system enhancements and conversions.

Environment: Rational Suite (Rose, Requisite Pro), Rational Unified Process (RUP), Windows XP/2000, Oracle, PL/SQL, MS-Project, MS-Office Suite, MS Visio, MS Word, MS Excel

Confidential, Nashville, TN

QA Tester/Analyst

Responsibilities:

• Involved in gathering Business Level Requirements and reviewed manual testing methods
• Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role, test deliverables, etc.
• Responsible for writing Test cases to cover overall quality assurance using Test Director
• Performed initial manual testing of the application as part of sanity testing
• Performed various tests such as positive, negative to check business functionality manually
• Performed Black Box testing and conducted Functionality and Regression testing on various phases of the Management software
• The tests also included GUI testing: Testing for validation and display of screens
• Created dummy accounts on our system and verified the account generation process and date integrity
• Prepared complex queries to retrieve data for database testing
• Created and enhanced TSL scripts using Win Runner
• Created various checkpoints in the script using Win Runner
• Created reports using Mercury Interactive Test Director
• Application and network performance testing analysis
• Developed Shell Scripts to automate loading processes
• Writing shell scripts to run batch processes and to run Oracle background\Processes
• Used SQL queries to test the integrity of data by querying the database
• Interacted with the development team to assure that all the defects are addressed in time
• Participated in the team meetings to discuss the issues arising out of testing
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA and developers.
• Wrote test scripts for User Acceptance Testing (UAT).

Environment: Rational Suite (Rose, Requisite Pro), Rational Unified Process (RUP), Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, MS Visio, Mercury, WinRunner, Test Director