PROFESSIONAL SUMMARY:

• A professional Business Analyst, with 7+ years of diverse experience, working in many domains, including banking/Health care/E - commerce. I have experienced working with MS Access, MS Project, SQL, JIRA, Visio and many more. I have functioned as a Project Lead in my Sr. Business Analyst role, in which has managed multiple reports to Executive Leadership, stake holders, and multiple managers regarding project reports, evaluations, and status reports as well. My recent project has just ended, and I am available for immediate hire.
• Business System Analyst professional with 7+ years of experience providing In-depth knowledge of various SDLC methodologies
• Skilled in gathering User Requirements, translating them into data, functional, quality, and usability requirements.
• Expertise in preparing Business Requirements Document (BRD), Functional Specifications Document (FSD)/ Systems Requirements Specifications (SRS), Use Cases & System Use Cases
• Worked on deriving the acceptance criteria for development by writing requirements in Agile and breaking down the Epics to User Stories
• Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications focusing on workflow analysis and design, user interface design, and process flow modeling
• Organized and facilitated requirements gathering sessions and JAD sessions with Subject Matter Experts (SME’s), Product managers and stakeholders in order to document decisions regarding future state of business processes
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams such as System Use case diagrams, Activity diagrams and Sequence diagrams.
• Highly proficient in elicitation and documentation of requirements using epics, features, user stories, acceptance criteria including business and technical rules. Extensively used Jira and Confluence.
• Proven success in eliciting requirement, As-Is and To-Be analysis, GAP analysis, Cost benefit analysis, Risk assessment, and SWOT analysis
• Utilized MS SharePoint to access various business artifacts and to store it across all platforms
• Have good understanding with Web Applications and programming languages such as HTML and API's.
• Experienced in creating Test Plan and Test Cases for Functional and Nonfunctional requirements
• Participated in the Quality Assurance (QA) process and maintained the Requirement traceability matrix (RTM) to ensure requirements are consistent, comprehensible, traceable, feasible, and do conform to standards.
• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.

TECHNICAL SKILLS:

Operating Systems: Windows, Mac OS

Databases: MS Access, SQL Server, AWS Redshift

Methodologies: Waterfall, Agile Scrum & Hybrid

Defect Tracking Tools: JIRA

Project Management Tools: MS Project, MS Visio, SharePoint, Confluence

Testing Tools: HP ALM (Quality Center)

Packages: MS Word, MS Excel, MS PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Business Analyst

• The Project was to integrate and add new features to the existing GPM website with UBER Eats Delivery Time
• Analyze data on AWS Redshift from Uber Eats and work with developers to input that data to Confidential SQL Database
• Update Confidential 800 Call center and Survey Questions by adding new features as per the market requirements
• Worked on Agile Methodology and gathered requirements, created user stories, documented use cases and prepared UI design Mock ups
• Collaborated with Design, Content and Engineering teams from concept to solution, asset production, and bug fixes to ensure quality all the way to market.
• Participated in daily standup, sprint planning, backlog grooming and retrospective meetings
• Closely worked with the Scrum master’s in project planning, scheduling and checking up on milestones
• Proficiently broke down user stories into requirements that were put in the Product Backlog
• Helped in identifying User Stories for each of the planned sprints and documented them in JIRA
• Conducted requirement sessions and successfully translated those requirements into Use Cases and wireframes
• Create Wireframes for the different UIs for the web-based application.
• Extensive experience in creating Screen Mockups and Wireframes, conducting GAP Analysis and Impact Analysis.
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements
• Simultaneously worked on projects based upon Web Analytics (direct visits, referring sites)
• Played major role as point of contact in tracking issues and communicating them to vendors, management and stakeholders.
• Communicated with both technical and non-technical users to determine business functionality and resolve issues
• Conducted analysis and high-level design activities to meet the deadlines for release
• Operated as the communication channel between the business users and the IT team
• Facilitated User Acceptance Testing (UAT) with the stakeholders and SMEs (Subject Matter Experts)
• Performed a thorough GAP analysis to evaluate the potential impact on the current system by the projected system

Confidential, Chicago, IL

Sr. Business Analyst

• The Project was to integrate and add new features in the EPQR (electronic Pricing Quotation request) for better accountability with end users
• Worked on E2K an internal logistics system for UPS, which offers an array of functions, from automating customer service data to generating delivery reports.
• Documented the Pricing model for pricing edits and had Walkthroughs regarding the Pricing model.
• Focused on enhancing the user experience; worked closely with the technical and programming team to prepare Screen Mock ups, User Interface designs using wireframe prototype for this E-commerce mobile/web redesign.
• Involved in converting user requirement into business requirements by creating system use case scenarios
• Actively conducted and participated in all the scrum ceremonies such as scrum planning meetings, scrum estimation meetings, daily scrum meetings, sprint demos and retrospective meetings.
• Successfully used agile/scrum methodologies for project tracking and bi-weekly deliveries
• Elicited, collected and organized descriptions and observations of work processes.
• Involved in preparing the Functional Requirements Document (FRD) for preparing Test Plans
• Acted as liaison between management and development team for requirements and Quality Analysis
• The SDLC methodology followed was Agile (SCRUM) with time-boxed sprints of 2 weeks and Jira as a project management tool.
• Conducted focused group meetings to understand the current processes and requirements.
• Involved in the development of standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans)
• Involved in performing Gap analysis by capturing the As-Is and To-Be process
• Performed data analysis to see what all the data has to be migrated from the old system.
• Documented a Source to Target Mapping Document.
• Conducted requirement and design walkthrough with Designers, Developers and Management staff.
• Prepared Logical Data Models to analyze and document business data requirements.
• Integrated Requisite Pro with Clear Quest to provide all teams visibility and maintain tractability among requirements and change requests.

Confidential, Chicago, IL

Project Coordinator/ Analyst

• Assisted Project Manager with Kick-Off Meetings, creating Project Plans, Project Estimation, Scheduling, Gap Analysis and Validation.
• Assisted the business on project updates, tasks in the MS Project and Project Management Directory for the senior management reviews
• Attended client meetings and assist with determination of project requirements.
• Used project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
• Assisted the Project Manager in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval.
• Effectively and accurately communicate relevant project information to the client and project team
• Ensured client’s needs are met in a timely and cost-effective manner.
• Keep the Project Manager and others informed about project status and issues that may impact client relations.
• Managed Project Scope, Change Management, Budget, Resources, Management Reporting and Project Delivery.
• Monitored project deliverables, requirements documents, business systems design, issue logs and project plans to ensure task completion.
• Identified critical path items at schedule creation, and providing management necessary reporting as to slippages and possible resource adjustment requirements to maintain critical path items
• Coordinated with the testing team for developing Test Strategy and Test Plans.
• Interfaced effectively with business, technical staff and SMEs of the various applications to gain an understanding of the current process.
• Assisted project managers in project planning/scheduling, cost benefit analysis, setting milestones and deadlines.

Confidential, San Francisco, CA

Business Analyst

• Verified all aspects of Client Identification Program (CIP) and account opening documents to ensure compliance with know Your Customer (KYC), USA Patriot Act and Bank Secrecy Act (BSA).
• Designed mobile first wireframes to validate product market fit and workflow of the user experience.
• Worked on Agile Methodology and gathered requirements, created user stories, documented use cases and prepared UI design Mock ups
• Collaborated with Design, Content and Engineering teams from concept to solution, asset production, and bug fixes to ensure quality all the way to market.
• Participated in daily standup, sprint planning, backlog grooming and retrospective meetings
• Closely worked with the Scrum master’s in project planning, scheduling and checking up on milestones
• Proficiently broke down user stories into requirements that were put in the Product Backlog
• Helped in identifying User Stories for each of the planned sprints and documented them in JIRA
• Conducted requirement sessions and successfully translated those requirements into Use Cases and wireframes
• Create Wireframes for the different UI’s (user interfaces) for the web-based application.
• Extensive experience in creating Screen Mockups and Wireframes, conducting GAP Analysis and Impact Analysis.
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements
• Simultaneously worked on projects based upon Web Analytics (direct visits, referring sites)
• Communicated with both technical and non-technical users to determine business functionality and resolve issues
• Conducted analysis and high-level design activities to meet the deadlines for release
• Operated as the communication channel between the business users and the IT team
• Facilitated User Acceptance Testing (UAT) with the stakeholders and SMEs (Subject Matter Experts)
• Performed a thorough GAP analysis to evaluate the potential impact on the current system by the projected system

Confidential, Jacksonville, FL

Business Analyst

• Worked with the Product Owner to develop a wireframe to track commodities
• Developed a framework for Capacity and Production Planning
• Implementation of the Reengineered Supplier Qualification Process and BPR in procurement
• Performed GAP analysis to identify the changes that need to be implemented in the upgraded system.
• Completed IMPACT analysis to identify the activities in the workflow being affected.
• Created UML diagrams like activity diagrams, dataflow diagrams to capture the business workflow.
• Elicited functional and non-functional requirements by conducting JAD sessions and gathering details information from business users and system users.
• Documented the business user requirements in a BRD by specifying the exact scope of the project clearly.
• Came up with system level requirements by conducting one-on-one interviews with SMEs and development teams.
• Created system use-cases, data dictionaries to assist the development team.
• Created the Functional Specifications Document (FSD) which included all the detailed system requirements, use cases and data dictionaries.
• Set and continually managed project expectations with team members and stakeholders.
• Was involved in User Acceptance Testing (UAT) and creation of test plan and test scenarios.