PROFESSIONAL SUMMARY:

• Over 8 years of professional experience as a Business Analyst in Insurance domain.
• Extensive experience in analysing and requirements gathering and writing system functional specifications.
• Experience in Guidewire suite (Policy Center, Claim Center, Billing Center and Contact Center) integrations.
• Extensive experience in gathering requirements through Joint Application Development (JAD) sessions, Group Interviews and Use Case process document and managing business and functional requirements in the Property and Casualty Insurance including Risk, Policy Sales, Policy Administration System, Receivables and Payments, across personal and commercial lines of business.
• Knowledge of Guidewire Insurance Suite for Personal and Commercial Autos, Workers Compensation, General Liability, Inland Marine, and Personal Liability.
• Strong experience in RUP Business modelling process.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Extensively worked on store procedures for new system changes and troubleshoot the existing store procedures to work more efficiently.
• Excellent knowledge and experience of creating source to target mapping, edit rules and validation, transformations, and business rules.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Experience in conducting JAD (Joint Application Development) sessions for requirements gathering, analysis, and design.
• Expertise at developing Quality Assurance (QA) Test Plans, Test Case, Test Script, Test Schedules, defining testing strategies, executing test plans and Data Mapping.
• Proficient with MS Project to manage schedules, deadlines, and resources.
• Extensive worked on Traceability Matrix and Mapping between customer requirements and test cases.
• Extensive experience in Business Process Reengineering (BPR), e - filing process and Software Development with expertise in Analysis, Design, Development and Implementation.
• Extensive experience in reporting requirements gathering including writing BRD (Business Requirement documents), Custom Report Creation and Data Validation.
• Excellent Analytical Skills to understand the business process and functionality, requirements and to translate them to System Requirement Specifications.
• Extensive experience in developing Functional Specifications for Business Process Refinement and Automation, Data Modeling, System Architecture, Conducting Feasibility Studies and Defining Scope of projects.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Worked with defect tracking tools like JIRA, and Quality Center.
• Highly effective management and organizational skills with ability to prioritize.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills.

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, Mac OS

Database: SQL Server, Oracle, Excel

Testing: Manual testing

Methodologies: Rational Unified Process (RUP), Unified Modeling Language (UML), System Development Life Cycle (SDLC), Waterfall Model, Agile and Scrum

Documentation Tools: MS Office Suite (Word/Excel/Power Point), MS Visio

Other Tools: TOAD, Rational Requisite Pro

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Sr. Business Analyst

Responsibilities:

• Followed guidelines laid down by AmFam and utilized artifacts of the Agile-Scrum methodology to integrate, implement, and update the Guidewire PolicyCenter, BillingCenter and ClaimCenter in different sprints of the Software Development Life Cycle (SDLC).
• Working on various components in Policy Admin such as Rating and Forms.
• Provided the UI Mockups for the user stories to the testing team and development team for the insurance Guidewire application.
• Analyzed data to know the defects the production team is facing in policy renewals.
• Worked on various BillingCenter Integration User Stories (Bank EFT Integration, Policy Center - Get Payment Plans, Get Policy Contacts, Reinstatement, Renewal, Process Non Pay Cancellation, Agency Sweep).
• Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy and BillingCenter.
• Worked on various Policy Center configuration User Stories of Quote, Policy change, Issuance and Renewal.
• Worked on various Guidewire BillingCenter User Stories(Account - Account Evaluation, Account transfer, Delinquency, Disbursements, Distribution, Payment Plan, Payment Processing, Payment Request, Edit payment, Invoices, Maintain Accounts, View policies, Create and View disbursements, Account, Delinquency, Documents - Sharepoint integration, Outlook Email - BillingCenter, Search functionality, Renewals, Process Renewal Payment).
• Experience on Guidewire's UI testing in Policy Center and Billing Center Screens for Personal lines business Defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics
• Create UI Mockup, UI fields, UI Validation & Buz rules, Action items, checklist, acceptance criteria
• Worked in the development a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process
• Worked with underwriters, actuary to determine the rating algorithms for TO BE system.
• Defined projects and performed task scheduling, work breakdown structures using Clarity application.
• Create and customize SharePoint site for effective project collaboration.
• Articulate product level hierarchy after thorough analysis of the products offered by the business and augment them in a feasible, reusable manner to be used on Guidewire Product Designer.
• Involved in Guidewire Corporate Training on Guidewire Billing Center, Policy Center
• Created User Interface Documents (UID) of prototypes and wireframes of the software solution, Guidewire Policycenter, to help designing user interface.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Elicited business requirements by conducting structured interviews, JAD & JRP sessions, and workshops across various Commercial and Personal Auto lines within the Property & Casualty (P&C)business unit
• Worked as a liaison between product owners, project sponsors and project management and successfully deployed 90+ insurance products in Integrated Customer Platform (ICP) across USA.
• Worked on introducing individual producer concept in the underwriting system
• Worked on the Producer Licensing component of operational reports, security, tasking and common work streams
• Collected requirements from SME and stakeholders. Primary Liaison between Business User and Development Team.
• Assisted Project Manager and User managers to conduct Market Research and Feasibility Studies, and to develop Scope/Vision Documents.
• Collected business requirements to set rules for proper data transfer from Data Source to DataTarget in Data Mapping.
• Worked on Data mapping, logical data modeling, used SQL queries to filter data within database tables.
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Conduct FRD (Functional Requirements Document) walkthroughs to Product team, Development team and QA team and obtain FRD sign-off. In corporate FRD feedback provided by various stakeholders
• Worked on the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Closely worked with SMEs, and Identified, researched, analyzed, and defined key issues of the Business flow of current underwriting system
• Prepared test data from user stories, write and execute test cases in JIRA
• Accept user stories as completed in JIRA upon code and test completion.
• Created Use Cases, Use Case diagrams for process flows and documented the same in the Functional Requirements Document (FRD).
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Collected and documented business processes as well as Business Rules and then translate to the Business Flow Chart
• Worked with IT groups on re-engineering the merchant processing work flow for the new ISO Boarding tool .
• Designed and developed Use Cases using UML and Business Process Modelling.
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System
• Testing using HP Mercury Quality center

Confidential, Lansing, MI

Business Analyst

Responsibilities:

• Analysis of Business requirements and preparing Business Requirement/Use Case scenario document.
• Work with the core development team to ensure the business requirements are understood and incorporated into the software development project.
• During development sprint, documented user stories around Integration of Policy Center with Billing Center.
• Worked on the Policy Center User Stories such as Submissions, Renewal and Policy Change process in Guidewire.
• Facilitated requirements gathering and validation workshops for Policy Center.
• Extensive worked on policy, location and age group based data mapping
• Hugely followed the migration rubric prepared for billing and policy center migration.
• Elicited requirements from actuaries, billing specialists and policy specialists.
• Documented Policy integration and claims professional assignment details in Vision and Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) using Rational Requisite Pro and Power Designer.
• Created the user story templates for storing it in Product Backlog also generated user stories around Integration of Policy Center with Billing Center.
• Analyzed the as-is and to-be state of the project and performed Gap Analysis, Impact Analysis and SWOT Analysis for the Billing Center and Policy Center implementation.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Interacted with the Business Users, Developers and SME's to get a better understanding of the Business Processes (BP)
• Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in the development and execution of implementation plans, including the creation of backlogs, estimation of effort, and identification of tasks.
• Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes and systems.
• Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Facilitated business requirements gathering sessions (JAD sessions) with the client/Technical team and overlooked the creation of Use Case scenario document.
• Organized the project into phases to impose management control using stage-gate reviews such as high-level user stories, test scenarios, Dimension modelling, Data Mapping, ETL etc.
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case and performed defect tracking using Rational ClearQuest.
• Used JIRA to manage the requirements and Updated Documents in Confluence.
• Create Functional and Non-Functional Requirement Document.
• Creation of Workflow document for PAS modules, Integration document for Interfaces with PAS system.
• Review of regression test results performed for projects.
• Coordinating with product manager, other Business analysts, developers, testers and System analyst of interfacing applications like Claims, Billing, Customer Communication, Data warehouse, Data Solution.

Confidential, Sarasota, FL

Business Analyst

Responsibilities:

• Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Worked on GuideWire software, specifically with Guidewire PolicyCenter and Guidewire Billing Center.
• Used Rational Clear Quest to track Project Status, monitor workload and detect issues for Prototyping Guidewire applications as per the requirements.
• Worked on GuideWire software to track the claims of the policy holders.
• Worked along with several Architects to replace Kentucky Farm Bureau’s insurance system. Guidewire was used in the creation of a new portal (Policy Center). This portal was streamlined to guide Kentucky Farm Bureau customers (agents) through policy input, rating. state form review, issuance/renewal and policy print.
• Involved in end to end requirement gathering and proposing best solution to simplify the implementation of Insurance product and GuideWire PolicyCenter and Billing, Coordination & Management
• Identified "As is" process and "To be" process as parts of gap analysis for legacy policy center to guidewire policy center.
• Prioritized the guidewire policy center requirements based on actual business needs so as to align them with the project roadmap.
• Used GuideWire to upgrade the current Claim system to track the claim of the policyholders and third party applications
• Verified the billing history events matched up with the user stories for Guidewire billing and policy generation suite.
• Wrote requirements as well as business rules for the capture of data in the Guidewire billing suite, to the data warehouse, for reporting purposes.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Experience in writing extensive SQL Queries on AS/400.
• Worked on several mainframe based applications running on an AS/400 platform.
• Provide customer service and support for Property & Casualty risk management needs
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
• Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed
• Created Source to target data mapping documents identifying key data elements and prepared Data Flow Diagrams
• Extensively involved in the automation of Regression Test Cases by scripting.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Conducted policy holder's standpoint based manual application tests.
• Analyze and clarify business needs to create user stories in JIRA for agile sprint team developers.
• Performed Business Process Mapping and performed AS IS and TO BE analysis
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared system Test Plan and scenarios for Test Scripts.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.

Confidential, Clarks Summit, PA

Business Analyst

Responsibilities:

• Actively involved in brainstorming and JAD session with the client in order to identify all the business requirements for P&C project development.
• Successfully performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), both personal and commercial, and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Effectively managed all the project lifecycle using RUP. Created the rules engine and the laid down the guideline for the smooth flow of the different project elements in P&C domain. The project involved parallel design, development, test case development and testing.
• Ensure timely and quality deliveries. Track and report project data/milestones. Additionally, work as a control owner for different Risk(s) Test Evidences and install processes under SOX compliance for Confidential Auto and Boat policy administration system (PAS) team.
• Create Functional Requirement Documents (FRD) along with helping on Technical Specification Document (TSD).
• Managed the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios. modelling of the business and application using Rational Unified Processing (RUP) and Unified modelling Language (UML).
• Primarily responsible for Documentation in each phase of RUP Methodology, Risk Assessment, and Validation & Verification process for capital asset and business owner insurance - commercial lines.
• Developed Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system for Treaty and Facultative Reinsurance.
• Worked with the Project Manager on various Project Management activities like keeping track of Commercial line modules, Project Status, Deadlines, Environment Request, and Compliance Issues.
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest and Configuration Management and Version Control using Rational Clear Case.
• Developed exceptions report which were then submitted to project lead and stakeholders on a regular basis (for both P&C commercial lines).
• Actively participated in the data conversion to a third party vendor; completed within schedule and budget.
• Worked with the development team to make sure that they understood the user requirements for P&C insurance and that the system developed met those requirements.
• Actively participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Involved in the development of Test Plans, Test Cases and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers and UI (User Interface)
• Worked on various auto and life insurance products (Bodily Injury, PIP etc) for various states in the US.
• Stored and modified requirements in MS - Word.
• Analyzing and understanding of project scope, capture Functional requirements documentation (FRDs) and requirements change notices (RCNs) and timely communication of meeting minutes in Lotus Notes.
• Creation of the functional requirements specification from the business requirements. Participate in JAR Session with the business users.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Inter-Plan Teleprocessing System (ITS) is mainframe application that includes common language, data formats, software & procedures that allow Plans to access, send, receive & control claims information, enabling processing and reimbursement of claims
• Involved in data mapping and used excel to build data mapping documents and RTM.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Worked on Wire frames during the Elaboration Phase
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, SAs (System Analyst) and testers to collaborate resource allocation and project completion using MS Project.
• Played a major role in Interface testing both functionally and manually.
• Assisted the SA to document all custom and system modification
• Assigned problems to appropriate software development team for fixes
• Created and managed project templates, use case project templates, requirement types and traceability relationships in RequisitePro.
• Tracking business reporting issues on JIRA by creating problem statements that help breakdown the underlying issue.
• Authored progress and completion reports which were then submitted to project management on a weekly basis.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing)
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.
• Suggested measures and recommendations to improve the current application performance.