SUMMARY

I am an accomplished professional with extensive experience in Cyber Programs, Projects and Vendor Management. Highly skilled Confidential analyzing operations and instituting Waterfall, Six Sigma, Agile and SDLC processes to increase efficiencies and drive productivity and integration. Experienced in implementing and supporting global identity and access management solutions (Identity Management, Access Management, Virtual Directory). Experience on SSO (single - sign-on) technologies including cloud, SAML and multi-factor authentication.

TECHNICAL SKILLS

SOFTWARE: Clarity PPM, ServiceNow, JIRA, MS Project, SharePoint, Oracle, Tibco, IMTM, Citrix, SQL, Unix, IBM Cognos, Visio, Kewill, Excel, Sales Force CRM, JCL, Web Docs, MVS, Oracle Discovery, AppManager, Splunk

IAM: SailPoint, Tanium, Centrify Multi Factor Authentication, PING Federate

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Ga

Cyber Security Program Manager

Responsibilities:

• Lead development, implementation and evaluation of high impact security and privacy initiatives to maintain customer trust; create project plans and assist with monitoring and tracking of Cyber Security solution offerings with focus on external and internal stakeholder congruity and other key metrics
• Identity Management project implementation experience Includes SSO, MFA, privilege management, and group/attribute management. (SailPoint, PingFederate, CyberArk)
• Partner closely with engineers, product managers and other operational teams that cross Confidential and partner organizations to identify and document security issues that can be addressed
• Play a critical role in the definition of projects I manage, driving priorities and goals and tracking progress on milestones and service deliverables, anticipating dependencies, driving decisions and detecting problems early to ensure successful execution
• Create and implement change management strategies and communications plans that maximize employee adoption and usage of security controls, and minimize resistance to new security solutions
• Manages security engineering support for Agile software development and DevOps.
• Proficiency in project management software tools; such as MS Project, JIRA, PowerPoint, Clarity & ServiceNow

Confidential, Atlanta, GA

Business Consultant

Responsibilities:

• Initiate, and manage large enterprise-wide projects related to cloud technologies (IaaS, CaaS, PaaS, SaaS).
• provide accurate and high-quality information regarding information technology requirements, approach, risks, and cost.
• Managed projects across varied IT functional teams for the client Confidential & Confidential between the US divisions and international offices to ensure business continuity.
• Product management: Tracked and reported product status throughout its lifecycle including product strategy, product planning, issue prioritization; responsible for internal product communication and information.
• Product development: Supported integrated partners in driving product enhancements including road map.
• Assisted in the development of business case to support new product recommendations.
• Managed issues throughout the process including problem identification, root cause analysis, and client communication.
• Analysis/Reporting- included metrics, scorecards, performance analysis and defining cloud service feature functionality gaps.
• SharePoint Administrator for the CCP (Common Cloud Platform) Team Project.

Confidential, Atlanta, GA

Bank Operations Manager

Responsibilities:

• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the needed artifacts (i.e., functional requirements, business requirements document, use cases, GUI and screen and Interface designs).
• Seamlessly drove continuous process improvement to resolve potential concerns before obstacles blocked progress and initiatives by leading Six Sigma projects, such as
• Change Control Project that saved $20K annually in printing expenses,
• Slashed expenses by $615K while reducing staffing 15% by introducing new workflow matrix that analyzed personnel costs and processed customer payments while initiating improved workflow model.
• Accelerated production by 25% while reducing associate errors 31% by developing and delivering new training curriculum for existing staff and new hires.
• Accentuated gaps in monthly production goals and quality targets by implementing standardized performance guidelines.
• Raised safety rating from 41% to 76% in just one year, based on co-chairing Site Safety Committee that reviewed all safety concerns, made recommendations to minimize risk for 2,000 on-site employees, and delivered emergency training to re-certify all staff.
• Reduced risk via careful analysis of internal controls to implement more effective procedures and institute communication channels to standardize protocols among internal staff and overseas vendors.

Confidential, Atlanta, GA

Global Technology Leader

Responsibilities:

• Directed 37 professionals in onsite data center, providing around-the-clock support, through efficient resource management.
• Monitored remote storage vendors to ensure continuous service.
• Identified system and network faults, escalating concerns to achieve resolution.
• Orchestrated all aspects of system maintenance and upgrades, from server / network installation to maintaining hardware serial audits.
• Managed IP assignments, core network configuration, DNS setup, leased lines, graphing for co-location, and customer back-up.
• Ensured facilities maintenance for optimal environmental conditions, such as air conditioning, back-up generators, and health / safety reviews, in addition to installing Ethernet, racks, and cabling.