SUMMARY:

• Results driven leader with a proven track record of achieving meaningful results. Expertise in strategic planning, change management, improving efficiencies and managing complex projects. Demonstrated ability to motivate people to maximize engagement, productivity and control costs through efficient use of resources.
• Project Management & Planning • Process Improvement & Lean Six Sigma
• Budgeting and P&L Accountability • Quality Assurance Control/Standards
• Team Building, Mentoring & Leadership • Problem Solving & Change Management
• Energetic leader that inspires and empowers team members to contribute ideas that drive company growth.
• Recognized for building operation controls, processes & systems to maximize efficiency and profitability.
• Dynamic problem solver able to anticipate potential problems & create solutions to avert potential pitfalls.

PROFESSIONAL EXPERIENCE:

Confidential - Pomona, CA

Interim Director of Operations

• Responsible for the financial management of approximately $35M, including monitoring all revenue and expenses for operating, hospital and clinical budgets. Ensure a balanced budget each fiscal year.
• Oversee all administrative and clinical operations, including managing employees at all levels.
• Identify and create patient care process and workflow improvements, while implementing policy and procedures that support the provision of quality and timely customer service.

Confidential - Irvine, CA

Operations Manager II

• Ensured the operational efficiency of multiple offices throughout Southern California that included supporting 42 financial advisors, three managing partners and supervising four staff positions.
• Created infrastructure to develop enhanced systems, processes and new business workflow to increase business center sales revenue by 37% over 3 - year period.
• Led business center to #1 ranking in 2014 and 2016 by achieving 100% Employee Engagement score.
• Restructured and simplified internal and external onboarding processes to accommodate the effective transition of 41 new financial advisors to the business center over a 3-year period.
• Supported managing partners in interfacing and tracking pipeline of candidates during recruiting process.
• Successfully guided recruits and existing advisors through FINRA and state insurance licensing process.
• Regularly traveled to field offices to perform audits to ensure compliance with policies. Successfully created post-audit reports and presentations to leadership that affected impactful changes.
• Trained employees on underwriting processes to ensure the timely issuance of new business. Interfaced with home office underwriters to resolve new business case problems on behalf of advisor(s).
• Conducted new hire orientations with advisors on office policy and procedures, including ongoing presentations on submitting new insurance business and underwriting criteria to close cases timely.
• Implemented quarterly employee team building activities to increase motivation and satisfaction. Also, transformed and reorganized employees by implementing HR policies and comprehension of HR laws.
• Managed advisor chargeback database to ensure advisor expenses were being collected each month.
• Selected to six-member Operations Manager Advisor Council by senior leaders to create best-practices.

Confidential - Los Angeles, CA

Budget /Business Analyst

• Managed approximately $25M of annual school operating budget over multiple accounts, including monitoring income and expenses to ensure a balanced budget each fiscal year.
• Reconciled account expenditures and activity per university fiscal policies, while identifying and researching variances and trends for budget forecasting.
• Recovered $126,000 in duplicate payments and encumbered funds in fiscal year 2011 and $94,000 in 2012.
• Provided internal financial consulting and training to faculty and staff on complex and technical university financial policies and procedures, including new university financial systems.
• Served on three-person implementation committee to launch new university financial systems within the school, including completing workflow configuration for each employee and their supervisors.

Confidential - Los Angeles, CA

Vice President of Operations

• Ensured the operational excellence and efficiency of office, including managing two direct reports.
• Analyzed client portfolio performance and created due diligence reviews for potential clients using insurance and investment-related software to ensure client objectives were being met and on target.
• Spearheaded transition of firm’s budget and accounting practices, including introducing new account reconciliation processes & procedures that included more accurate P&L projections.
• Pioneered and subsequently implemented comprehensive cost-saving measures to decrease unnecessary monthly expenditures, which resulted in a savings of roughly $264,000 annually for the company.
• Piloted comprehensive reorganization of client files to ensure increased client data security and compliance with regulatory agencies (FINRA & SEC) to improve audit results.