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Sr. Business Analyst / Project Lead Resume

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PROFILE:

  • Senior level IT consultant with several years of consulting/design/development experience.
  • Highly motivated business analyst with strong project management and business & system analysis experience committed to professional excellence under competitive environment.
  • Sophisticated record of contribution with Confidential - 500 corporations in the design, implementation, quality assurance, and management of financial services applications and client-server systems
  • Advanced knowledge of data modeling, application frameworks/components, prototypes and graphical user-interface based systems deployed in a range of functions including leases, mortgages, pensions, securities, banking, insurance and telecommunication applications.
  • Experience working closely with business stakeholders, technology partners and Project Managers in project planning, task identification, timeline estimation, task assignment and scheduling.
  • Experience working in different project methodologies such as Agile, EDF, RUP, SDLC, Zachman framework and Waterfall.
  • Several years of experience working on UAT (at Confidential, Sunlife Financials, Confidential, BMO/Hewitt) and excellent experience creating UAT test plans, Test cases, Test Scripts, Test Reports.
  • Experience working on HP Quality Centre (HPQC).
  • Broad understanding of different technologies and their relationship to business goals and objectives ranging from mainframes, UNIX, desktops, servers, databases, middle wares, security, internet/web, e-commerce etc.
  • Familiarity with the technical abilities of Java, ASP.Net, C#.Net, ADO.Net, Crystal Reports / SQL Server Reporting Service and SQL Server databases.

TECHNICAL SKILLS & KNOWLEDGE SUMMARY:

Development Modeling Tools: ERWin, Microsoft Visio, Power Designer, Rational Rose, XML

Scripting Languages: JavaScript, VBScript, HTML, DHTML, CSS

Programming Languages: C, C++, C#, VB.NET, ASP.NET

Databases: Oracle, SQL Server 2000, MS Access, MySQL, Sybase

Project Methodologies: Agile, Waterfall, Scrum, Lean, Kanban, PMI/PMBOK

Tools: & Applications JIRA, MS Project, MS Office, Confluence, Crystal Reports, Rumba 2002, Requisite Pro, MS SharePoint, HP Quality Centre, ServiceNow

WORK EXPERIENCE:

Confidential

Sr. Business Analyst / Project Lead

Responsibilities:

  • Expert Lender to MAFE (Mortgage Advisor Front End) migration. (Application used by MA for mortgage origination)
  • AML CDN/US Bank Draft and MO removal for Checking and Savings Accounts
  • Home Power Plan (HPP) in 2nd position & HPP Personal Line of Credit only backed by real Estate
  • Mortgage Advisor PAA (Post Amendment Approval) & HPP Client Package automation
  • System Enhancements to Home & Auto Insurance products
  • RESL System Enhancements for loan Origination, Adjudication, Funding and Servicing
  • Pricing Exception Request Application for Mortgages, PLC, Secured and Unsecured loans
  • Pricing Lending Grid Re-platform project (Product grid holding mortgage terms and rates)
  • AML data capture for CDN/US Bank Drafts and Money Order
  • Loan to value (LTV) fixes; Closed VRM Product Enhancements
  • Successfully implemented projects for Confidential RESL business dealing with Conventional Mortgages, Home Power Plan (HPP), Personal Line of Credit (PLC), Personal & Auto Loans
  • Successfully led a team of 10-12 members consisting of Product Owners, Business stakeholders, Design Architects, Developers and Quality Analysts.
  • Facilitated stakeholder meetings, managed project financials, risks & issues, created and delivered credible road maps
  • Supported the business in delivering high quality content on deliverables and proposals to executive audiences
  • Designed and gathered requirements for developing rest Web API’s for business transactions and UI interfaces for Confidential Online Banking.
  • Lead a project to gather, link, and analyze all the data about a specific customer’s journey (including customer information, interactions with Confidential representatives, purchases, service requests, assets, and proposals) through MS Dynamics CRM.
  • Monitored and reported progress of projects to senior management and Executive Steering Committee (ESC)
  • Worked in continuous delivery mode, analyzing and delivering features iteratively.
  • Worked closely with the Product Owners and Project Managers on defining the project’s detailed scope.
  • Created, refined and maintained user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs.
  • Worked with Product Owner on the prioritization of the product backlog of user stories.
  • Worked with Product Owner and Quality Assurance Analysts on defining acceptance criteria sufficiently for testing.
  • Worked with Product Owner to confirm the delivered solution is in fulfillment of the stated requirements.
  • Agile Experience using Confluence and JIRA to build strong User Stories and better plan for sprints or releases, while streamlining teams work.

Confidential

Sr. Business Analyst

Responsibilities:

  • System enhancements to Health Insurance products such as Health & Dental Insurance, Disability Insurance & Critical Illness Insurance.
  • Performed Business Process Analysis, Process Mapping and documented business processes & related business requirements from various stakeholders.
  • Managed requirements traceability information and track requirements status throughout the project
  • Developed comprehensive functional and non-functional requirements that will serve as the blueprint for technical development and implementation efforts
  • Developed visual models to assist end users in confirming requirements. Examples include process flows, process maps, use case diagrams, activity diagrams etc.
  • Coordinated with development and business teams for review and sign-off of requirements
  • Manage changes to base lined requirements through effective application of change control process
  • Managed project directory and project related documents in SharePoint Site.
  • Lead and contributed to the development and delivery of Test Strategy, Test Plan, and Test Scripts
  • Involved in writing and executing the test plans, test cases based on the business requirements of the application in Quality Center.
  • Prepared system Test plans, performance qualifications and Testing summary reports.

Confidential

Sr. Business Analyst

Responsibilities:

  • Acted as a liaison between clients and development team, to design and deliver appropriate solutions that meet business requirements
  • Proactively investigated, understood and articulated business issues, processes and opportunities, and recommend IT solutions that can be applied
  • Performed Business Process Analysis and elaborated current and future-state business processes
  • Elaborated and documented detailed requirements & use cases
  • Produce process flow, process maps, context diagrams for manual and automated processes
  • Prepared and maintained project artefact’s such as charters, requirements documents and decision records in SharePoint Site.
  • Lead and contributed to the development and delivery of Test Strategy, Test Plan, and Test Scripts
  • Produced UAT test plans, test cases by reviewing business specifications and determining test cases in order to ensure thorough testing of applications/transactions.
  • Prepared system validation plans, installations qualifications, operational qualifications, performance qualifications and validation summary reports.

Confidential

Business Analyst

Responsibilities:

  • Participated in the analysis, design, development, testing and implementation of FileNet P8 and GEAR projects.
  • Gathered detailed business requirements from various departments within the organization, using collection techniques such as interviews (both electronic & face-to-face), surveys, code analysis & JAD sessions, and documented the requirements.
  • Participated in walkthroughs and obtained requirements sign-off, ensuring the requirements documentation for the application/system is modified/maintained
  • Mapped data for Real Estate, CDN Mortgage, PAM for Mortgage, PFI and Marketable Securities from the source system & Oracle Data Mart to GEAR web universe (SAP BusinessObjects BI Suite).
  • Derived and wrote functional test cases embodying the business logic from the Use Cases.
  • Accountable for test execution around image migration and application development, recording and re-testing test defects in HP Quality Centre, and preparation of test reports for implementations.
  • Accountable for the delivery of Business Requirement Document, Report Design document, User Interface document, Data Mapping Document, Screen Prototypes, Process Mapping document, Test Plan, UAT Test Case, Test Scripts, Test Reports etc.
  • Working closely with the project team which consists of a Project Manager, SME’s, Project Stake holders, Designers, BA's, and Developers who are located locally and offshore.

Confidential

Business Analyst

Responsibilities:

  • Lead and participated in teams developing solutions within MTO's Road User Safety (RUS) Division
  • Conducted Joint Requirements Planning and Joint Application Design sessions.
  • Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Developed process maps and defined use cases according to ministry’s standard templates.
  • Defined data elements and documented business process requirements.
  • Constructed requirement specifications within project timelines using Sybase Power Designer.
  • Liaised between the customer/business units and the IT organization to articulate user needs.
  • Contributed to enterprise architecture development from a business needs point-of-view (contextual and conceptual).
  • Conducted and participated in walkthroughs at each project milestone.

Confidential

Business Systems Analyst

Responsibilities:

  • Played a lead role in re-engineering the business process by analyzing and gathering business requirements from various business users and stakeholders.
  • Organized and lead working sessions with cross-departmental subject matter expert teams to capture concise, cohesive, and informed business needs.
  • Performed Business Process Analysis activities to streamline and improve processes using PEGA systems SMART BPM.
  • Prepared detailed BRD (Business Requirements Document) and use cases that accurately address the business sponsor/stakeholder needs in accordance with CMM expected deliverables and managed change requests.
  • Acted as a liaison between the business units & technical team and provided support throughout the system development lifecycle.
  • Facilitated requirements feasibility review with technical team and business units to determine if requirements are viable technically and operationally.
  • Obtained sign off on the detailed BRD from business sponsors and project stakeholders.
  • Participated in Business Process Mapping and Analysis to improve processes.
  • Assisted the development team during the development phase, in which the web-based application was build using technologies such as ASP.NET, C#.NET, Web Parts, JavaScript, HTML, RDBMS, SOAP, DHTML & SQL Server 2003.
  • Played a lead role in the creation of high-level test plans, detailed test plans, UAT Test Cases that covers the functionality and conditions reflected in the detailed BRD.
  • Created end-user document for basic and operational document for application hand-off and uploaded to SharePoint.

Confidential

Business Analyst / QA

Responsibilities:

  • Gathered and reviewed clients' existing HRIS policies, procedures and business process, and translated the gaps into understandable requirements.
  • Reviewed procurement documents for ensuring alignment with business needs.
  • Performed Business Process Analysis using tools and approaches to make the process run more effectively and efficiently.
  • Gathered detailed business requirements from various departments within the organization, using collection techniques such as interviews (both electronic & face-to-face), surveys, Legacy code analysis & JAD sessions, and documented the requirements.
  • Provided critical thinking skills and strong process background to the team in resolving client process challenges.
  • Analyzed process flows (MS Visio) and reviewed business process guides prepared based on the detailed business requirements document.
  • Delivered detailed BRD and Service Delivery Model containing SLA (Service Level Agreement) to the client.
  • Developed criteria for and participated in the evaluation of 3rd party vendors and software as well as due diligence exercises.
  • Participated in the selection of external vendors and third parties, and managed the relationships at the program level
  • Made recommendations on hardware and software procurement to support business goals
  • Worked closely with vendor, internal clients/suppliers and technical team to keep the project phases on track.
  • Created test strategies, acceptance test plan, acceptance criteria and UAT test scripts.
  • Worked closely with test co-ordinators and offshore testing team during SIT and UAT.
  • Negotiated the bug and patch fix dates with the vendor using the aid of defect tracking tool.
  • Communicated the test status to project manager, assisted in the defect investigation and responsible for the end-to-end tracking of all issues identified.
  • Reviewed materials prepared for the end users and signed off after review by the client.
  • Maintained action logs, issue logs, risk logs and change request documents.

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