SUMMARY:

• Total 17+ years of IT experience across multiple lines of business and IT Service teams with roles like Business Systems Analyst, QA Analyst and Programmer.
• Hands on experience with entire project life cycle SDLC and multiple domains such as Insurance, Finance, Healthcare and Telecom.
• Extensive experience in facilitating user sessions to identify, clarify requirements, define and document business needs.
• Successfully converted business requirements into Technical/System specifications in various projects on different platforms like web applications, frontends, APIs and Web services - based enterprise integration and reporting, dashboards.
• Effectively communicated with different stakeholders of project teams like Sponsors, Subject Matter Experts, Solution Architects, Project team members and other interfacing teams as well as external vendors
• Handling multiple projects at the same time with ability to prioritize work and tasks. Worked in on-site, offshore model with liaison between business stakeholders and multiple IT Service teams. Experience of working both independently and as a bridge with teams.
• Proficient in creating and documenting workflows such as As-Is and To-Be Process Flows for business flows and preforming process analysis for continuous process improvement.
• Participated actively in project/design review meetings to analyze proposed solutions are meetings the underlying needs of the end users and suggested modifications as needed.
• Well versed with SQL querying tools, databases, knowledge of programming languages
• Experienced in testing of Web applications and Web services using SoapUI and defects tracking using tools like HP ALM/QC, Remedy, JIRA and facilitation of UAT.
• Working with project manager to identify risks and highlight and mitigate as much possible.
• Proven Experience of working in Waterfall as well as Agile SAFe, and Scrum frameworks (worked closely with Scrum Master) with backlog and EPICs, user stories creation, grooming and sprint planning to achieve better business outcomes.
• Adept in performing and preparing gap analysis, interface documents and mock-ups, high level designs, Process, sequence Diagrams & use case diagrams with Visio.
• Consistently using problem-solving skills and attention to detail with ability to perform root cause analysis to troubleshoot and resolve issues in timely manner and using analytical thinking to have gap analysis
• Flexible to work on and learn various technologies with new solutions with research on tools that may be beneficial to the project and organization. Quick learner, self-motivated, good team player
• Confidential Certified Professional MCP in SQL Server Administration with 2012/2014
• Scrum Institute - Certified Scrum Master (CSM)

TECHNICAL SKILLS

• System Integration and Analysis
• Creation of mock-ups, BRD, FRD, RTM for Waterfall approach
• Use case diagrams, Data flow diagrams, Sequence diagrams
• SOAP and Restful Web services, Swagger
• System, Integration, User Acceptance testing
• Document and team management - SharePoint
• Agile frameworks and user stories, project management: JIRA, Version One,
• Testing - Functional, Non-Functional. Defect logging and tracking with tools like JIRA, HP ALM, QC, Remedy, Confluence
• Knowledge of Java, Python, PL/SQL, ITSM, TOAD
• Worked with databases like Oracle, SQL Server, DB2, MySQL with Windows Environment
• Confidential - Office 365 cloud, Word, Excel, PowerPoint, Project, Visio

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

IT Business Analyst

Responsibilities:

• Create User stories, Acceptance Criteria and Prioritize them in the back log as per release and business needs
• Represent the product team in Sprint planning meetings, Grooming, daily Scrum meeting, Sprint Retrospectives and Sprint Demos
• Identifying, Reporting defects/enhancements, triaged then with team and tracked them to closure in JIRA
• Co-ordinate UAT scenarios for Multiple LOBs, track issues and progress
• Serving as a point of contact on defect status/resolution for the development and QA teams and the user community (clients)
• Validating FED, SWIFT Wire Transfer Requests via SWIFT and GSMOS sanctions management system are flowing as designed
• Working with AML Team to review transactions and identify transactions not meeting the compliance
• Performing web services testing using SOAP UI and Postman and validating request/responses
• Performing database validations for wire transactions to ensure accurate reporting
• Performing data set up for UAT users as needed for LOB users
• Participate in triaging issues with middleware teams such as TIBOCO, Mule soft and MQ
• Performed BREXIT and Glass posting testing for wire transfer transactions
• Prepared Test plan and Test Summary Reports as needed

Confidential, MI

IT Business Analyst

Responsibilities:

• Interaction with business users to identify dashboard strategies, report layouts, data transformations and analyze the requirements to generate documentation for systems Design Specifications, and reporting
• Gather and documenting Business Requirements and convert them into Functional as well as Technical Specifications, Systems flow designs and updating Application interface documents using Visio.
• Coordinate/Clarify changes with cross functional teams, customers and development teams
• Performing impact analysis and Identifying test scenarios for regression testing of SRs
• Review and ensure the proposed solutions are meeting end user needs.
• Analyzing and prioritizing the problem tickets/Service requests from customers
• Create and maintain system documentation and user manuals
• Demonstrate system enhancements to customers
• Coordinate with the UI design team to ensure consistency and alignment between design
• Functional and Non-Functional Testing with test case creations, reviews, and defect tracking
• Communicate activities/progress to project managers and other teams along with facilitation of UAT with demonstrations to the client
• Define integration requirements between customer systems for pulling/pushing data systems

Environment: SQL Server, .NET, JIRA, Web services, SharePoint, Service Focus

Confidential - IL

Business Systems Analyst

Responsibilities:

• Communicating with different stakeholders of client like Subject Matter Experts, Solution Architects, other interfacing teams as well as external vendors
• Understanding requirements thoroughly which helps in preparing mock-ups, interface and design documents for the operational development, enhancements for web services and full stack applications
• Working with Scaled Agile Framework (SAFe) for creation of user stories, PI and sprint planning, grooming, review, estimations and retrospectives
• Create user stories, Prioritize them in the back log as per business needs
• Provide sprint and backlog status to product management team leadership
• Demonstrating and showcasing electronic signature capabilities to other business areas
• Represent the product team in Sprint planning meetings, Technical Grooming, daily Scrum meeting, Sprint Retrospectives and Sprint Demos
• Plan, Publish and collect survey results with consumers of electronic signature
• Perform manual testing for interfaces and APIs
• Defect reporting and tracking in HP ALM/QC, JIRA tools
• Collect and analyze data of service consumption by business area and project cost optimization for management
• Performing smoke and functional testing on every build of the application and integration and regression testing to check the compatibility of the new functionality with the existing functionality
• Responsible for the defect management process, conduct defect triage meetings with development and test teams and tracking the defects to closure
• Serving as a point of contact on defect status/resolution for the development and QA teams and the user community (clients)
• Generating defect reports and metrics to provide with improvement areas scope to the senior management

Environment: Java, SQL, Visio, SOAP, REST, SharePoint, Swagger, HP ALM, JIRA, VersionOne

Confidential

QA Lead

Responsibilities:

• Preparing the Test Schedule, Strategy and Plan and Reviewing Requirement documents
• Understanding the problem management/Change Management tickets
• Coordinate/Clarify changes with cross functional teams and business owners as needed
• Performing impact analysis and preparing test design/test cases for regression testing
• Preparing the Test Schedule, Strategy and Plan and Reviewing Requirement documents
• Preparing the schedule/estimate for testing efforts including multiple cycles
• Reviewing test artifacts such as scenarios, test cases and test results and defects
• Provide final test summary report and recommendations to client
• Assisted in project management with capturing status and tracking progress
• Overall defect and release management

Environment: HP PPM, Quality Center, Web, Database and web services testing, SOAP UI

Confidential - VA

QA Consultant/Lead

Responsibilities:

• Setting up the Process for Production Break-Fix & Release testing
• Preparing the Test Schedule, Strategy and Plan and Reviewing Scope documents
• Performing impact analysis and preparing test design/test cases for regression testing
• Reviewing test artifacts such as scenarios, test cases and test results and defects results
• Planning and Execution of integration, regression and system test cases
• Preparing the test schedule/estimate for manual/automation efforts
• Coordinating with the Onsite Coordinator, offshore team and other vendor development teams
• Responsible for Task allocations, tracking progress and status, Metrics collection
• Responsible for end-to-end defect, release management and reporting
• Handling problems reported by clients and testing the systems to meet quality standards

Environment: Web services, SOAP UI, DB2, HP Quality Center

Confidential

QA Consultant

Responsibilities:

• Preparing the Test Schedule, Strategy and Plan and Reviewing Requirement documents
• Reviewing test artifacts such as scenarios, test cases and test results and defects
• Performing impact analysis and preparing test design/test cases for regression testing
• Execution of integration and system test cases
• Preparing the test schedule/estimate for manual efforts
• Coordinating with the Onsite Coordinator and offshore team
• Responsible for Task allocations, tracking progress and status, Metrics collection
• Responsible for end-to-end defect, release management and reporting

Environment: .Net, SQL Server, Product Studio, IIS 6

Confidential

Programmer Analyst

Responsibilities:

• Preparing program specifications based on functional specifications.
• Developing code modules and backend procedures
• Reviewing Test Cases and performing code walkthrough and unit testing
• Participating Defect triage and Weekly Project Meetings

Environment: Visual Basic 6.0, SQL Server 2000, XML, ASP.NET, ADO.NET

Confidential

Programmer Analyst

Responsibilities:

• Preparing Program Specifications based on functional specifications.
• Developing code modules and backend procedures
• Reviewing Test Cases and Code walkthrough and Unit Testing
• Participating Defect triage and Weekly Project Meetings

Environment: ASP, Javascript, HTML, IIS, Visual Basic