SUMMARY:

• Accomplished, driven IT professional with a combined 14+ years of Product Management, Product Strategy, Product Development, Business Analyst, Project Management, People Leadership, and Customer Service experience at a global Fortune 500 company. Experienced in the development and support of the entire product lifecycle for a world class, complex, IT product catalog that includes Cloud, Hosting, Data Center and Managed Services across global virtual, dedicated and colocation platforms. Proven performer in all previous positions held at an individual contributor and leadership level while maintaining a healthy pursuit of improvement for myself and direct reports resulting in successful business growth.
• Steward for the success of a new hybrid colocation Hosted Private Cloud product currently billing ~$4M in annual revenue with a 20% growth rate from
• Work closely with industry analysts and customers to understand Cloud, Security, Storage/Backup, DR and other Managed Services demand/requirements to drive development of complementary data center services
• Develop long term product strategy in alignment withobjectives
• Build business cases to drive roadmap in alignment with long term product portfolio strategy
• Built product strategy based on market research and direct interaction with development teams and customers of Cloud, Hosting and Managed Services
• Strategy included a portfolio with IaaS, Security, Backup, DRaaS, Managed DRaaS and other Managed Services
• Worked closely with a dedicated product owners and product development teams to build and align product roadmaps to and portfolio strategy for the overall Cloud and Managed Services product portfolio.

EXPERIENCE:

Confidential

Senior Product Manager

• Responsible for the overall product performance of Hosted Private Cloud (HPC) and Managed OS
• Build product backlog, define and communicate product roadmap for HPC and Managed OS
• Partner with other Product Managers to define roadmaps for related services: Disaster Recovery, Managed Backup, Security Services and Connectivity
• Manage vendor/partner relations for product related components and services.
• Define product requirements for commercial model, customer experience, technical features and SLAs across all product enhancements or new product launches
• Work with Product Development and PMO resources to drive operational readiness and delivery of product enhancements/launches on time.
• Partner with Finance and Pricing to develop competitive pricing based on market research and cost modeling activities
• Build formal business cases to support new product launches or product enhancements.
• Develop the long term strategy plan for Hosted Private Cloud, Managed OS and related services, such as Managed Backup, Disaster Recovery, Managed Security and Connectivity with their respective Product Managers
• Evaluate product fit for new software and technology with Product Engineering

Confidential

Director of Product Strategy

• Develop and communicate long term strategy for the Cloud & Managed Services portfolio
• Facilitate product development and commercial planning in alignment with product strategy
• Monitor, analyze and report on overall financial and operational health of the Cloud & Managed Services portfolio (including but not limited to: revenue, churn, top customers, pipeline, availability and customer satisfaction)
• Cross - portfolio strategy development in alignment with strategy and objectives
• Product roadmap communication and delivery governance review
• Conduct cross-functional evaluation of 3rd party tech for potential product partnership or integration
• Portfolio rationalization and product life-cycle planning with Product Management and Operations
• Product Development cost modeling to support business case development

Confidential

Manager, Product Analysts (Cloud Product Development)

• Supported 15-20 individual Product Analysts among various product teams and projects.
• Talent development and performance management.
• Responsible for recruiting and onboarding of new Product Analyst resources.
• Single point of contact for engagement of the Product Analyst team or requests for Product Analyst resources on new or existing projects.
• Maintain personal working knowledge of the Cloud and Technology product catalog.

Confidential

Product Analyst (Cloud Product Development

• Product Owner’s “right hand”, versed in product vision and responsible for helping to instill or communicate that as necessary within and without the product team/organization.
• Build and maintain product cost models, help create business cases.
• Complete competitive analysis and market research to support product strategic decisions.
• Engage with internal stakeholders and customers, create documentation and guides or facilitate training for internal teams where necessary.
• Analyze customer usage, adoption and product performance metrics to drive product decisions.

Confidential

Manager, Solutions Development (Product Development)

• Strategic leadership and development of a team of Product Development Managers
• Management of 6-8 direct reports and an average program of 10-15 major projects at a time
• Prioritization and definition and scoping of major product launches and updates based on business and market demand
• Management of leadership level relationships with internal stakeholder and development organizations to facilitate successful resource allocation and process integration for all Product Development efforts
• Responsible for development and delivery of tools to support effective and efficient Product Development process.

Confidential

Senior Product Development Manager

• Participate in the shaping of product and engineering specifications, which lead to the successful and efficient development of the technical components required for a functional product.
• Act as a project lead on all projects assigned and establish timelines and milestones required for each project.
• Sequence and effectively assist other Product Developers and team members during the product development process.
• Maintain excellent relationships with other organizations and work with each functional team to create and execute a strategy for each project.
• Provide guidance and feedback on Product Development related tasks, roles and responsibilities and be a leader in evaluating and improving how Product Development functions.
• Be a key contributor in the growth and development of Product Development team skills by creating and maintaining internal process documentation.
• Subject matter expert concerning standardized and customized commercial and technical models utilized to support the desired product needs.
• Ability to work with impacted parties within the business systems (BSS) and operational systems (OSS) development teams to craft clear and effective business requirements associated with quoting, pricing, billing, performance monitoring, data collection, event management, and service management.

Confidential

Product Development Manager

• Participate in the shaping of product and engineering specifications, which lead to the successful and efficient development of the technical components required for a functional product.
• Establish timelines and milestones required for each project.
• Sequence and effectively assist other Product Developers and team members during the product development process.
• Maintain excellent relationships with other organizations and work with each functional team to create and execute a strategy for each project.
• Subject matter expert concerning standardized and customized commercial and technical models utilized to support the desired product needs.
• Ability to work with impacted parties within the business systems (BSS) and operational systems (OSS) development teams to craft clear and effective business requirements associated with quoting, pricing, billing, performance monitoring, data collection, event management, and service management.

Confidential

Service Center Manager (Tier 1)

• Management of frontline Service Center Service Analysts (customer support)
• Consistent maintenance of the highest performing teams in the Service Center based on KPIs and customer satisfaction
• Steady growth of skill sets through the creation of soft skills training material, documentation, performance management and coaching
• Support process development according to ITIL framework practices
• Customer facing high priority client crisis management
• Responsible for enacting and managing multiple customer impacting outage crisis management process with executive visibility

Confidential

Hosting Edge Manager/Incident Response Specialist

• Second level technical triage/troubleshooting within complex hosting environments (Windows Server 2000, 2003, 2008, RHEL and Solaris)
• Rapid restoration of services/first call resolution
• Initial problem management analysis and investigation
• Proactive monitoring of thousands of customer environments including Fortune 500 customers
• Direct administration of multiple hardware and software platforms (Standalone HP DL series, HP C-class blades, Egenera Blades, VMWare, MSSQL, IIS, Apache Tomcat)

Confidential

Network/Hosting Technical Support Representative

• First point of contact for thousands of high profile clients
• Initial triage investigation and product support for technical solutions and services
• Customer service with technical knowledge of a wide array of products