Senior Business Systems Analyst Resume

SUMMARY:

To pursue a Business Analyst or Product Owner position where I can contribute my experience to fulfill organizational needs in a challenging and rewarding atmosphere.
Proficient in researching and identifying process improvement solutions to meet business needs.
Self - motivated, pro-active business analyst willing to fully understand and resolve complex problems to contribute to organizational success.
Accurate and detail-oriented with extensive requirements elicitation and documentation skills
Experience leading, mentoring and building strong relationships with project team members and business stakeholders across an organization.

PROFESSIONAL EXPERIENCE:

Senior Business Systems Analyst

Confidential

Created user stories and accompanying documentation with identified acceptance criteria
Responsible for ensuring CRM solutions delivered meet acceptance criteria.
Built, prioritized and maintained product backlog spanning multiple systems including CRM as Product Owner for internal business applications.
Communicated roadmap strategy and sprint/release status
Conducted sprint/release planning, backlog grooming, retrospectives and daily team stand-up meetings in an agile software environment.
Held release demonstrations and facilitated User Acceptance Testing effort and supported stakeholders in launch readiness including training and process changes.
Conducted administrative duties and supported product throughout lifecycle.
Served as an internal admin for product and project management tools

Business Systems Analyst

Confidential

Led requirements workshops to elicit software and process requirements
Conducted root cause analysis to uncover underlying pain points and missed opportunities in existing systems to identify areas for improvement
Documented requirements, defects, solutions and training materials.
Guided stakeholders towards proposed CRM solutions that best meet organizational needs and were technically sound and maintainable.
Communicated requirements and project status at various levels within the organization
Provided estimates for project deliverables and consistently met deadlines
Served as team leader in a fast-paced agile software environment
Supported end users by providing training and guidance throughout their daily processes