Sales Consultant Resume Louisville, TN - Hire IT People

SUMMARY:

Results - driven professional with experience in software testing, management, conflict resolution, training, search engine optimization and website design. Specific experience includes: (1) leading a consumer goods retail store with up to 30 people while effectively handling conflicts from both customers and employees; (2) provided strategic customer and client specific solutions to consumers applicable to their needs, wants, and desires; and (3) created highly effective SEO strategies and processes to increase returns on investments (ROI) and click-thru rate amongst other metrics targeted. Received numerous nominations for Employee of the Month and other accolades from management. Offer strong conflict resolution and communication skills demonstrated by providing workable solutions where there could be none otherwise. (4) Managed a team of 4 software testers to perform tests on over 25 client specific applications, and ensure accuracy against the client’s requirements.

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, TN

Sales Consultant

Coordinated the Member Experience, Branding and Operations Readiness Workstreams, through five phases of end-to-end software testing.
Responsible for training my team to be familiar with all client, partner and third party vendor applications.
Managed and trained four associates in benefits functional testing. Together we were able to innovate new solutions, and develop new testing processes to expedite processing time.
Developed two automations which replaced 120 hrs./week of work, and assisted other Workstreams in identifying automation needs.
Performed test on over 25 client specific/client support applications ensuring that data, environment, functionality and appearance were per business requirements and no defects were present.

Confidential

Wire Technician

Proficient in copper and fiber optic wiring.
Adept in troubleshooting and repairing services.
Maintained customer loyalty and satisfaction by reaching out to customers after installation or repair.
Trained and practiced in safety in all aspects.

Confidential, Athens, TN

Sales Consultant

Excelled in discovering the needs of customers and creating a personalized solution.
Built relationships with my customers through callbacks to assure they are enjoying their new products and services.
Assisted customers with setup, and training for their new products and services
Met and exceeded sales targets including account churn, revenue and margin goals, and customer satisfaction score targets.

Confidential, Louisville, TN

Social Media Optimization Agent

Created unique and opportune keyword utilizations in order to maximize SEO output and population targets.
Brainstormed with management on ways to assist client on increasing return on investment (ROI), SEO optimization, and higher website product/advertising target exposure rates.
Cross-trained into other areas of the business and vertical structure to assist in providing eye-appealing advertising and other media-rich products for the client.

Confidential, Knoxville, TN

Sales Consultant

Assisted management team with coming up with various marketing action plans and strategic product bundles to help increase sales on non-core products through the computer department and other areas of the store.
Recognized for product knowledge and training ability which led to providing customized sales to customers and employees on various product lines and departments within the store including connected solutions (i.e. cable, internet, phone, & home security).
Excelled Confidential all facets of the business including having top rankings in a district and territory level.