Senior Business Analyst Resume New York City, NY - Hire IT People

SUMMARY

Operations, strategic planning, and project management to reduce costs and increase efficiency in the financial services, government, non - profit, telecom industries. Experienced in implementations of data mining, business intelligence, data warehouse, ecommerce, and CRM solutions at remote locations

TECHNICAL SKILLS

ERP: Oracle Financials GL, AR, AP. (As well as in house ERP applications)

Database: MySQL, Oracle SQL, T-SQL

Project Management: Project Online, Jira, Waterfall SDLC, Agile Scrum

QAT: Mercury Quality Center

Business Intelligence: Power BI, Business Objects, IBM i2

Modelling: UML, Visio

Version control: GitHub

Authentication: Azure AD

PROFESSIONAL EXPERIENCE

Confidential, New York City, NY

Senior Business Analyst

Responsibilities:

Elicit and document requirements during implementation of IBM i2 in 4 UN peace keeping missions.
Document and trouble shoot issues arising during implementation of a CRM order fulfilment application.
Document requirements in enhancement of this CRM application to decrease time to obtain supplies by 50%.
Commercial risk management regarding risks and threats to UN facilities and peace keeping missions
Oversee the development of an ebilling telecom cost recovery system through each stage of the SDLC.
This system recovered $ 5 million in telecom costs annually.
Gather and document customization requirements for each overseas location during implementation of an application to reduce notification time regarding peace keeper casualties by 50%.
Track KPIs regarding 46 projects in the Situational Awareness Program
Elicit requirements and document use cases for a simplified data collection application for battalions.
Train 40 end users per location worldwide in the use of implemented software.
Develop and execute SQL scripts to uncover duplicate payments to vendors
Data modelling in design of Power BI tools to monitor KPI’s in UN peace keeping missions.
Edit LMS learning materials for English to provide training to 1,500 military staff across 14 missions.
Reduce duration of the incident report approval process by 1 day through business process modelling

Confidential, New York City, NY

Business Data Analyst

Responsibilities:

Saved $250,000 per year by managing transition of provisioning functions to offshore team
Monitored compliance with SLA in regard to offshore teams.
Forecasted expected cost savings for future periods.
Configured applications during ERP systems implementations.
Decommissioned Avaya PBX’s saving $15,000 per month per PBX.
Converted 3,000 circuits from AT&T to Granite to save $ 30,000 annually.
Achieved savings of $ 100,000 annually by conversion of 5,000 circuits to VOIP.
Achieved cost savings through SQL scripts to periodically uncover duplicate payments to vendors.

Confidential, Bellevue, WA

Business Systems Analyst / QAT Lead

Responsibilities:

Reduced duration of QAT from 1500 to 150 test cases by regression for functionality changes only.
Reduced offshoring costs by 20% by switching offshoring vendor from Xavient to Ciber.
Elicited requirements for enhancements to the POS, CAM and Bill Payment Kiosk systems.
Upgraded 707 kiosks from Windows 2000 to XP in 13 days.
Conducted user training on Oracle Financials Accounts Payable and General Ledger modules.
Resolved issues of inaccurate data flowing into the Oracle Financials database.
Reduced billing costs by 70% by converting customer bills from detail to summary format.
Identified and recovered $150,000 in duplicate refunds issued to customers.
Improved compliance with the SLA by 20% through automation of manual tasks.
Reduced support costs by 5 FTE’s by facilitating the offshoring of after-hours support to vendor Xavient.

Confidential, Seattle, WA

ERP Business Analyst

Responsibilities:

Functional analyst role in customizations, enhancements and upgrades of Oracle Financials AP and GL modules, and migration from Oracle Financials to SAP.
Trained 100 end users in the use of Oracle Financials GL and AP modules.
Reduced filing costs by $ 35,000 annually through implementation of an optical imaging system.
Reduced data entry costs by $ 70,000 by converting vendor billing from paper to ecommerce (EDI).
Transitioned accounts payable functions to offshore vendor Infosys.
Uncovered and recovered $ 50,000 in duplicate payments to vendors.
Integrated systems of Danzas (JD Edwards), Airborne Express (Oracle), Confidential (SAP) during merger.

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Senior Business Analyst Resume

New York City, NY

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