Manager (Analytics & Business Intelligence) Resume

SUMMARY:

13 years’ experience in solving business problems and managing projects through all phases of software development lifecycle in a fast - paced environment.

TECHNICAL SKILLS:

Business Analysis
Project Management
Financial planning and Budgeting
Process Improvement
KPIs and scorecards
Team Leadership
Reports & Dashboards
Data Visualization & Analysis
Data Warehousing
Quality Assurance
Supply Chain
Sales & Service
SQL
ERP
CRM

PROFESSIONAL EXPERIENCE:

Manager (Analytics & Business Intelligence)

Confidential

Worked with key business stakeholders in Confidential to identify business problems and resolve them in a timely manner with help of relevant data, processes and a combination of ERP and reporting IT systems
Improved inbound operations in 3 warehouses across US & UK by reducing yard to stock delivery time by 25% by redesigning receiving / put away processes
Improved on time delivery to 90% and above by removing value added tasks and transactions within order intake and shipping procedures
Reduced number of suppliers by 20% by consolidating suppliers across 15 countries in Europe in different categories by carefully evaluating top 3 criteria of cost, quality and lead time
Continuously monitored efficiency of the processes by defining and enhancing Key Performance Indicators and ensured end users utilize the measures by conducting training and feedback sessions in every quarter
Queried raw data from multiple software systems and converted them into reports and dashboards using various data visualization tools which resulted in providing key business insights to executive leadership
Managed multiple projects in waterfall / agile methodologies by identifying important tasks, milestones and collaborated with resources in order to meet the critical path of the project
Identified risks affecting scope, budget or time of the project in advance and resolved them by putting appropriate mitigation plans in action and at same time communicated in a clear, concise and timely manner to business stakeholders and business leadership
Led quality assurance activities to make sure each deliverable is meeting requirements; Tracked and closed any defects within stipulated SLA of 3 business days
Estimated IT resourcing cost for every year and managed projects worth a yearly budget of $2 Million dollars
Mentored and coached a team by leveraging individual team member’s strengths and fostering opportunities for improvement
Provided constructive feedbacks and developed training plans to improve team's technical and soft skills

Senior Business Analyst

Confidential

Helped distribution business unit in utilizing the Business Intelligence tools to analyze operational trends and develop corrective actions in distributor branches in Europe, Middle East and South Pacific; thereby reducing operating costs of the branches by 10%
Developed KPIs (Key Performance Indicators) for Service functions across distribution business by working closely with business stakeholders; Helped distribution business in improving average customer satisfaction from 6 to 8 points
Built proof of concept / pilot dashboards upfront using SQL queries and data visualization tools; This approach reduced ambiguity in requirements and lowered software development time from 2 weeks to less than 1 week
Developed one analytical reporting solution with standardized KPIs by extracting and transforming data into a single data warehouse from multiple source systems across different regions thereby eliminating the need for logging into multiple tools to gather data
Tested ERP and Business Intelligence solutions and identified issues prior to user acceptance testing; Made sure the solution met requirements by constantly tracking and managing issues to closure
Managed multiple projects in waterfall / agile methodologies by identifying important tasks, milestones and collaborated with resources in order to meet the critical path of the project; Led a team of technical consultants to provide customized solutions for distribution business on time and within budget

Technology Lead

Confidential

Managed end to end project implementation in a suite of products using web applications and BI solutions starting from requirements to delivery and production support
Improvised business process flows within a top client’s Risk Management division to accommodate the new business scenarios. This reduced manual error rates by 30% and improved end user experience
Analyzed past projects and developed metrics to reduce resourcing costs by 10% for major accounts in the Financial Services and manufacturing vertical
Mentored and trained cross-functional, multi-cultural teams of 3 - 10 people from various horizontals and verticals. Coordinated successfully between Business and Technology teams; acted as a single contact point for clients

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship