SUMMARY:

• Software Agreements and Terms/Conditions
• Process Engineering and Consulting
• CRM Operations, Infrastructure, ITIL, ITAM
• PMO, PPM. RFP, ROI, Vendor Management

TECHNICAL SKILLS:

Microsoft, Dynamics, Oracle, Dell, Confidential, CRM, Seismic, Marketo, Confidential, HP, Cloud, SaaS, Azure - Application Lifecycle Management, Transition Planning, Product Management, Volume-Mix-Price-Cost Analyses

PROFESSIONAL EXPERIENCE:

SENIOR TECHNOLOGY CONSULTANT

Confidential

• Analyze and monitor application portfolio and IT Management initiatives.
• Streamline and re-engineer IT Management practices including Microsoft investments.
• Analyze and monitor Infrastructure and Application Technologies for LOB’s to improve operations.
• Assess application initiatives and advanced Excel modeling to optimize performance and assess risks.
• Streamline and re-engineer operational practices and process workflows.

SENIOR IT BUSINESS ANALYST

Confidential

• 2018 Employee of Year Nominee among 14,000 employees.
• Oversee RFI/RFP and requirements definition for SaaS (Infor and Dynamics) including EOQ, Fleet, etc.
• Evaluate multi-channel go-to-market strategies for process automation, IoT, Plant/Manufacturing.
• Elicit business and technical requirements for configuration of hardware, software and services.
• Author technology roadmaps, business value realization, KPI reporting, financials.
• Vendor management, relationship management and “best-in-class” Marketing & Manufacturing solutions.
• Plan and implement Million-dollar SaaS agreements including functional, technical and terms/conditions.

PROJECT MANAGER CONTRACTOR

Confidential

• Perform advisor role for executives evaluating technology and process engineering investments.
• Analyze architecture, program efficiencies and IT planning for $5 Billion annual revenue firm.
• Interview senior managers to design “Omni-channel” technologies for payment processing systems.
• Drive business policy with stakeholders to in corporate inputs for Cloud transformation projects.
• Analyze Next Generation capabilities for business strategy design, PPM and IT infrastructure.
• Author application solution roadmaps using UML, COBIT, TOGAF, ITIL, BABOK, PMBOK, etc.

SENIOR IT BUSINESS CONSULTANT CONTRACTOR

Confidential

• Define Business Requirements and Go-Live mobile deployment for 3,000 users of global CRM application.
• Deliver solutions through PPM, CRM and Field Engineering process cycles including Agile scrum teams.
• Manage IT Change Frameworks (software, hardware, storage, network, telecom, facilities) across Data Centers and Contact Centers including field sales pipelines, campaign management and omni-channels.
• Deliver Business Case Evaluations, ROI Sensitivities and Solution Architectural Reviews.
• Analyze customer service requirements, CRM campaigns, Eloqua, Contact Centers and PPM optimizations.
• Capture business requirements and use cases for off-premise solutions and off-shore solution centers.
• Design Partner strategic system solutions. Define requirements for eFulfillment and Service solutions.
• Align partners and escalations for availability, performance, reliability, continuity and security objectives.
• Prioritize and document sales funnel, product catalogs, proposal generators and service metrics.
• Interview senior executives for Contact Center re-design and High Performance Computing.

SENIOR IT BUSINESS CONSULTANT CONTRACTOR

Confidential

• Interview executive managers for Next Generation Customer Contact Center and CRM strategies.
• Define Azure and Amazon Cloud computing architectures and business models.
• Evaluate security, risks, operations, authentication, personalization and support frameworks.
• Produce To-Be Cloud Architecture Review Board presentations, Cost Benefit Analyses, ROI.
• Assess solutions, capacity requirements and Click2Compute Amazon Web Services scenarios.
• Evaluate security, risk, operations and support. Liaise with partners for quotes and SOWs.
• Manage Microsoft and IT vendors for SOWs and Cloud technical design quotations, terms, conditions.

SENIOR IT BUSINESS CONSULTANT

Confidential

• Manage Business Impact Analyses and Requirements Traceability for Risk, Compliance and Governance.
• Deploy PPM for global PMO, with BPM, Run Books, DR simulations, Business Impact Analyses, eHealth.
• Manage organization unit reporting hierarchies including executive sponsorship and funding reviews.
• Design business models for planned shared services adoption as well as data center relocations.
• Manage Vendors, SOW, SDLC, TCOE, Architecture, Field Engineering, Top-to-Top negotiations, etc.

SENIOR MANAGING CONSULTANT

Confidential

• Deliver on-site solution engagements to achieve deliverables, quota targets and client referenceability.
• Design IT Governance and operations at PepsiCo to set unified standards, policies and metrics.
• Build Change protocols, request management and service catalogs at Staples and Bank of America.
• Perform on-site trusted advisor role to American Express for technology and engineering investments.
• Oversee requirements definition and solution configurations for complex financial products and services.
• Deliver direction for solution strategies. Leverage unified process frameworks including Service Management.
• Deploy BPM skills to drive process improvement, cost efficiency, integrations, service metrics, KPI’s.
• Manage Contact Center design including workload balancing and skills-based issue routing for clients.

PRINCIPAL CONSULTANT

Confidential

• Direct service initiatives for $3 Billion annual revenue “Computer Associates” technology leader.
• Design infrastructure enablement for State of Massachusetts, GE and State Street.
• Re-engineer business solutions to rationalize operations and expenditures.
• Post-audit savings and performance metrics tied to business case assessments/evaluations.
• Deploy Portfolio enterprise solutions to harvest lessons learned across business applications.
• Manage data warehousing, ETL, data marts, data structures and taxonomy for service management.
• Oversee contract management, process management, application design and IT provisioning.
• Manage vendors and status reporting of complex million-dollar initiatives.
• Design and analyze technology investments for ROI, NPV and IRR at large and complex projects.

PRODUCT STRATEGY MANAGER AND ENTERPRISE ARCHITECT

Confidential

• Assess Market Requirements for sales enablement leveraging Gartner and Forrester research.
• Design functional requirements for Asset Management, Incident Resolution and Security Management.
• Implement portfolio roadmaps, Proof of Concepts and customer trials.
• Introduce products, messaging, trials, market research, forecasts and budgetary reports.
• Manage best practice recommendations for emerging growth drivers on channel readiness and adoption.
• Author proposals, customer presentations, White Papers, SOWs and Master Services Agreements.