SUMMARY:

• IT Professional with proven analysis and process improvement experience utilizing IT best practices. Highly skilled in analyzing processes and formulating strategies to enhance operational efficiencies and develop customer relationships within global organizations. My experience includes all phases of system development that included the documenting of business requirements along with functional documentation. I have also orchestrated various stages of testing for both Web enabled and stand alone applications along with the development of test scripts to ensure adherence to functional specifications.
• Proven Business Analyst/Project manager, proficient and responsible for change management, including staff hiring, training, associate management, process improvements, quality control, measuring productivity and efficiency and department goals.
• I am skilled at working and leading challenging business clients and facilitating results while maintaining and development of good working relationships. I have worked extensively on HR projects during my time at previous positions.

TECHNICAL SKILLS:

• Team Building
• Customer/Business Relationship Management
• System Application Planning
• Financial Management
• Business Process Analysis
• Business Process Development
• Service Management
• Problem Management
• ITIL Change Management
• ITIL V3 Certified
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst III

• Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet acceptance standards.
• Develop requirements documentation and diagrammatic models such as use cases, functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.
• Understand the source and use of key business data and prepares analysis reports to enable business and design decisions.
• Provide level 3 user support and support requirements as well as coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.
• Develop and manage user acceptance criteria and coordinate end user training.
• Assist Project Managers in project timeline definition related to user documentation requirements including review phases, level of effort and duration of requirements management activities.
• Assist in the creation of standard format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality.

Confidential

Business Analyst (Ecommerce)

• Produced formal, written system requirements documentation using the standard templates provided in the software development methodology for the Ecommerce area of AutoZone.
• Partners with the Technical Architect on the project to develop high - level design specifications and work through specific details of low-level design.
• Works with the QA team to ensure final testing is completed through the final version of the Requirements Traceability Matrix (RTM) and User Acceptance Sign-off.
• Responsible for disciplines associated with the Business Systems Analyst in current software development project management methodology (PMM).

UAT Project Lead

Confidential

• Develop test plans and coordinated UAT testing efforts outlined as part of system development for web application and stand alone application
• Completed the development of MS Access database to be utilized as a tool for customer satisfaction and ongoing development of current shipping tool
• Worked with mainframe applications during QA testing and UAT testing

Sr. Business Systems Analysis/Sr. Business Process Design Lead

Confidential

• Managed a team of developers and business analysts.
• Responsible for contributing and managing resources for projects by participating in the allocation of resources.
• Worked closely with developers and business analyst to develop team communication and team collaboration.
• Developed functional requirements along with system documentation by coordinating with business users to understand future needs of the end users.
• Developed test scripts and plans for system base on Functional requirements and coordinate UAT testing efforts outlined as part of system development
• Responsible for building customer relations to assure complete understanding of business needs and to be able to align business objectives into projects execution.
• Business process modeling of current support processes and providing recommendations and solutions for areas of improvement.
• Performed gap analysis & defining roadmaps - identifying areas of improvement in incident handling and submitting recommendation.
• Development of Business System Documentation along with implementation of project management principles and processing for projects within IT Group
• Managed requirements gathering for supporting processes and tools through interviewing all stakeholders and business units.

Business Analyst

Confidential

• Gathered for supporting processes through the development interviewing all stakeholders and operating companies.
• Performed business analysis to identify current business processes, identify current operating procedures, and clarify program or program objectives.
• Developed test scripts to identify and validate the data integrity of the migrated data to be used in the development of reports utilizing Business Objects tool.

Confidential

Sr. Business Analyst

• Gathered requirements for supporting processes and tools through interviewing all stakeholders and business units.
• Performed gap analysis - identifying areas of improvement and submitting recommendation.
• Assisted in the Development of Business System Documentation along with implementation of project management principles and processing for projects within IT Group
• Facilitated meetings to gather requirements for projects assigned

Confidential - Dallas, Texas

Sr. Business Analyst

• Key Achievements: Provided application monitoring while collecting metrics and applying solutions for performance and tuning needs. Responsible for coordination of UAT testing for web enabled applications and stand alone applications. Developed test scripts based on functionality documented within the functional requirement document. Worked closely with users to assure all functionality of applications were covered during testing phase. Lead team in conducting unit, integration, stress and user-acceptance testing, developing test scripts to ensure adherence to functional specifications.
• Manage a team of analyst by assisting in resource planning, project management and workload balance as it related to projects assigned. As part of this responsibility I was responsible for input and coaching of team members to help develop an effective and productive team. As part of managing responsibilities I would work on both an individual and team level to build team communication to help promote teamwork.

Sr System Application Analyst/Team Lead

Confidential - Dallas

• Worked as a Team Lead to assist in resource planning as it related to assigned applications, develop team metrics to help evaluate On Time Delivery as part of goal setting. As part of this responsibility I was responsible in setting goals at an individual and team level as part of incentive program and performance rewards.
• Collaborated with business units on all phases of application from concept through implementation.
• Worked directly with business units to document requirements for new systems or upgrades to existing systems.
• Managed training of Key Users in the application and processes. Responsible for testing of all enhancements for Web enabled applications and stand alone applications using various testing tools.

Sr Systems Analyst/Lead

Confidential

• Selected as SME to assist with coordination of all aspects of e-Recruitment project, deploying nationwide vendor-based system
• Interfaced extensively with customers to gather business requirements for new system and replace existing legacy system.
• Developed concept along with Business case and Use Case documentation. Liaise with Global Concept Leader in Finland to define and document recruiting processes.
• Lead and managed team in conducting unit, integration, stress and user-acceptance testing, developing test scripts to ensure adherence to functional specifications.
• Managed test defects and collaborate with testing team to resolve issues. Plan, track and coordinate all project phases, ensuring adherence to project scope and timelines. Design and deliver status reports to team members, customers and management. Train national users on systems usage.

Database Analyst

Confidential - Dallas, Texas

• Designed, developed and implemented recruiting database for HR Staffing Department, automating previous manual functions.