SUMMARY:

• I have a proven track record of implementing innovation and continuous improvement in delivering efficient, cost effective projects working with international cross functional teams. I have more than 18 years of practical commercially - focused IT experience. I am able to understand and manage technically intricate systems and projects, and I deliver world-class IT solutions using forward-thinking and ground-breaking technology.
• I Conduct Research to identify technology trends and inform team members on current practices Experienced at communicating architecture and system design at multiple levels Experience working with Suppliers and 3 rd party vendors Deep experience with Microsoft Office, MS Project, MS Visio and MS Access nterviewing Stakeholders to understand their needs •
• Understanding requirements and documentation User

PROFESSIONAL EXPERIENCE:

Confidential - Houston

Senior Business Analyst

• Project Management and Financial Analysis. Created Business Cases, supported reporting, risk analysis and project selection for B2B Business Unit of Shell with a portfolio of 50+ projects valued at more than $200 million. Weekly products delivered on time for use by decision makers.
• Process Improvement. Business Analyst and Scrum Master for Product Lifecycle workflow. Delivered global tool for more than 400 users documenting 30 separate business processes for 3 different Business Units. This resulted in improved, consistent, global reporting. After implementing workflows more than 95% of actions met delivery times, an increase of 30%. Ensured data privacy, security and SOX compliance was maintained.
• Business Intelligence. Implemented Spotfire BI Solution for Lubricants Global Supply Chain with more than 300 users added $10 million/year to the bottom line. Efficient Requirements and testing ensured project was delivered on time and under budget. Ensured data privacy, security and SOX compliance was maintained in project.
• Cost-Savings, Opportunity. Project Manager for cost savings initiative. Continuously identified cost saving opportunities, ultimately identifying and implementing costs savings: Decommissioned applications upgrading servers, decommissioning hardware at 27 remote sites, all combined resulted in saving more than $1million year on year. Moved Servers to the Cloud reducing costs more than 40%.
• TRANSARMOR. Payment Card Industry Security Upgrade. Lead Business Analyst for JiffyLube Credit Card/Payment Card Security upgrade on Verifone devices. Successful, on time implementation saved JiffyLube from $1 million fine per location. Skills Used: Swimlane Diagrams, Data modelling, Use Cases, Requirements Specification, Testing, Stakeholder Management, Working with multiple Third party vendors, Payment Card Industry, Tokenization, Information Risk Management, Customer Loyalty, Big Data.

Confidential - Houston

L ead Business Analyst

• Vendor Selection. Lead Business Analyst on a project that surveyed 45 different manufacturing sites, incorporated feedback, and used survey results for analysis of vendor selection. I was able to demonstrate that approach we selected saved $3 million dollars compared to initial proposed solution.
• ERP Upgrade. Project Manager and Business Analyst for upgrade of a portfolio of 7 data interfaces across 5 supply and distribution applications. Due to my leadership and collaboration with 3 global teams, all 4 interfaces on the Critical Path were completed with testing 1 week early. All data interfaces were re-verified for SOX compliance, data privacy and records management.
• ERP Accounts Payable. Documented Accounts Payable processes and swim lanes in preparation for Downstream US ERP rollout. Responsible for documenting 20 processes as part of the scoping effort. Processes documented and used in the implementation phase.

Confidential

Business Analyst

• Global Expertise. Project Manager for global Simulation Sever update and Software update with 5,000 users deployed on time without any lost training time - a savings of $120,000 compared to previous effort I was not involved with. Restored customer confidence in IT.
• Business Continuity Plans. I assisted 17 Business Units in Confidential in updating their business continuity plans and assisted all 17 business units in creating Pandemic Plans. I was recognized for working with diverse stakeholders and keeping Continuity Plans evergreen. Plans and preparation estimated as a proactive savings investment preventing damage to reputation valued at more than $500 million.
• Stakeholder Engagement. Business Analyst for Business Continuity Plans for 17 Business Units. Created Pandemic plan template and assisted with Hurricane Planning for business. Plans prepared and tested on time and worked with 17 different teams for all planning.
• Process Modelling. As a Process Analyst/Business Analyst I documented 20 ERP processes, process flows and models dealing with order receipt and shipping. These were delivered in advance of the deadline and used as part of the global rollout.

Confidential - Houston

Senior. Developer

• Testing and Quality Assurance. Software Quality Assurance and testing for Point of Sale release cycles to more than 10,000 computers at more than 2,200 location. Excelled at following process and clearly defined steps to ensure quality of software delivered to distributed client computers.
• Developer for JiffyLube. Point of Sale Developer for Windows client machines using VB and VB.net. Web Development: Back-end systems for the JiffyLube franchise users and business. Web application designed for more than 500 concurrent users and 10,000 users. Quality code delivered on time. Developer for Jiffylube.com “Myglovebox” allowing customer records to be viewed on-line. Project delivered on-time and under-budget.