SUMMARY:

• Accomplished technical professional with nearly 10+ years of experience as Agile Scrum Master, IT Business Analyst, Team Leader and Software developer

TECHNICAL SKILLS:

• Agile project Scrum Master (HP Agile Manager, JIRA, HP Quality Center)
• Requirements gathering & Analysis - Creation of FDD, Use Case, RFC documents
• Application Design, Solution Proposal & Estimations
• User Acceptance Testing ( UAT)
• Software delivery in Agile & Waterfall Delivery model
• Telecom & Healthcare domain knowledge
• Excellent in written and verbal communication skills
• Experienced in working with large teams.
• Application development in C#.NET, ASP.NET with .NET Framework 2.0,3.0,3.5,4.5
• Database management on Microsoft SQL Server 2005, 2008
• Process workflows on WCF, Webservices & Windows Workflow Foundation (WWF)
• Knowledge on scripting laguages like Javascript, CCS, HTML,XML, CSS

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Manage development process and delivery of software applications in Agile and Scrum delivery methodologies as Scrum Master (using HP Agile Manger and JIRA)
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with Product Owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Direct and lead development team from project initiation through delivery of final product.
• Enable improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Remove impediments for the team by escalating an issue to leadership resulting in early delivery of customer issue solution.
• Slight knowledge in automating, building, deploying and releasing of code from one environment to the other

IT Business Analyst

Responsibilities:

• Identify areas for business improvement, develop flowcharts of current and future business processes
• Create Functional Design Document, RFCs, Use Cases Documents based on Requirements gathering
• Review proposals, plans for new software projects, perform gap analysis & impact analysis, provide estimations
• Collaborat with stakeholder groups across the organization to ensure business and technology alignment.
• Propose solutions meeting defined specifications and needs
• Partner with developers to automate manual processes, saving time and money while decreasing errors
• Perform quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations
• Manage relationship with programmers and bridged communication between end users and development team
• Good at client interaction, maintaining healthy relationship with business partners, project stateholders, IT consultants.

Team Leader

Responsibilities:

• Expert at co-ordinating with project team and software developers coaching, motivating individuals and developing teams
• Excel at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual
• Determine the duties and responsibilities of individuals in a team and inspire each and every team member to perform and produce their best, distribute tasks to the members as per their area of expertise.
• Analyze the individual performance of each team member and motivated them to perform even better by training new team members, guide the team on self-organizing and self-improving
• Organize training workshops to improve the performance of the members who were lagging behind in terms of performance.
• Report any problem or fault in the project to the project manager or supervisor.
• Offer solutions to the top management regarding project-related queries.
• Take and implement feedback from team members

Software Developer

Responsibilities:

• Competent in developing software applications using C#.NET, ASP.NET in .NET Framework 2.0,3.0,3.5,4.5
• Nearly 4+ years experience in working in CRM solutions developed in Customer Care Framework (CCF), Customer Care Framework (CCA), Unified Service Desk (USD) with Microsoft Dynamics CRM 2013
• Experienced with Microsoft SQL Server 2005, 2008 Database
• Development of CRM application in CCA/USD with MSCRM 2013
• Good knowledge with working on WCF, Webservices & Windows Workflow Foundation (WWF)
• Knowledge on scripting languages like Javascript, CCS, HTML,XML, CSS
• Knowledge of IIS7.0, packaging and deployment
• Application Implementation and expertise in handling application errors

Confidential

Software Developer

Responsibilities:

• Development of the User interface, client side scripting, and business logic development in SOA Architecture
• Perform Unit testing & integration testing of built components
• Preparing Technical and Low Level design document
• Database programming knowledge on SQL server 2005 and SQL 2008
• Application Implementation and expertise in handling application errors

Confidential

Software Developer

Responsibilities:

• Development of the User interface & client side scripting
• Parcipate actively in the end user discussion and work on Application design framework of the Module
• Implement various business rules, system edits, security concepts like Token Management, Certificates, Authorization
• Performe Unit testing and User training for the module
• Perform UAT of build & Responsible Enhancement Deployment Management
• Review and update Technical Specification Document, Traceability Matrix, and Test Plans
• Implement enhancements/comments given by end user