PRODUCT MANAGER Resume

SUMMARY

Results - driven product manager with over ten years of experience ideating and managing software product road maps in both Waterfall and Agile environments. Comfortably resides in the junction where business and tech requirements meet in order to visualize and improve user experiences that are both valuable and efficient in their delivery.

PROFESSIONAL EXPERIENCE

PRODUCT MANAGER

Confidential

Responsibilities:

Visualize, wireframe and create a new “Course and Program Finder” search on the public website
Gather business requirements with cross-functional stakeholders from multiple departments
Break down requirements into epics > stories in Jira and set a feature release schedule with Dev
Utilize Google Analytics and other sources to capture baseline KPIs and measure feature impact
Establish processes for Agile development and bug reporting
Work with developers on and off shore to clarify work during development
Create test plans and hold UAT sessions with 15+ users for feedback and improvement
Manage the backlog and prioritize stories every sprint
Coach IT and Marketing on Agile practices and Lean Design thinking

SENIOR PRODUCT MANAGER

Confidential

Responsibilities:

Serve as a Product Owner for Agency's first Azure cloud migration initiative
Lead the UX/UI redesign of a new Tech Intranet portal used by over 3k employees in 80 offices
Conduct user research, create personas and capture requirements for SBA's website redesign
Create a new online business plan tool to help people start their new business
Coach an Agile transformation for 3 SCRUM teams consisting of fed employees and contractors
Lead three separate migrations to Jira + Confluence, including configuration and admin duties
Establish Agile ceremonies and SCRUM team composition for maximum program coverage
Set team working agreements, such as Definition of Done and Definition of Ready
Hold workshops on release > epic > story > task breakdown for BA's and Product Owners

SENIOR PRODUCT MANAGER

Confidential

Responsibilities:

Develop and manage the product road map for the company’s largest software tool
Work with Marketing, Tech and Operations to produce and prioritize enhancements and fixes
Serve as scrum master to a team comprised of on and offshore developers and testers
Manage testing and release schedules, including communications to stakeholders
Conduct UAT with active subscribers and use their feedback for product improvement
Coach Business Analysts on breaking down requirements into user stories and wireframing ideas
Coach Tech team to think customer-centrically and understand business value of their dev work
Champion the Agile process and run rituals such as daily stand-ups and sprint planning/reviews
Improve Product-to-Tech work flow processes to optimize development lifecycles

PRODUCT MANAGER

Confidential

Responsibilities:

Managed a product roadmap for “My Account” featuring needs from virtually every department
Created company’s first online “Document Center,” saving $150k per year in fulfillment costs
Redefined shipping as a purchase add-on that produced up to $100k profit per month
Improved attorney plan subscription UX in My Account leading to higher customer satisfaction
Created wireframes and users flows alongside Creative, UX and Tech resources
Lead sprint planning and backlog grooming with the scrum/ delivery teams
Wrote epics and user stories and prioritized feature development

DIRECTOR PROJECTS

Confidential

Responsibilities:

Defined and launched the mobile user experience for company’s first mobile site
Created new mobile lead channel to augment existing sales opportunities using Salesforce
Managed and developed first mobile app along with first set of 20+ APIs
Recuperated more than 5m with creation of online payment management system
Deflected avg 150k calls per year and save est 450k per year with online order status updates
Standardized the order status presentation of over 60+ products on one web page

PROJECT MANAGER

Confidential

Responsibilities:

Established SharePoint process for requesting, approving and monitoring access to SQL reports
Devised industry-standard secured feature to reset user passwords
Created secured method for customer-facing teams to log in as user without use of passwords
Hashed user passwords in databases and removed visibility/dependencies in internal systems

ASSOCIATE PROJECT MANAGER

Confidential

Responsibilities:

Improved product questionnaires and automation that lead to 40% processing efficiency gains
Helped launch the company’s first order management system and product catalog
Managed the company expansion to Austin including vendor selection and employee relocation

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