PROFESSIONAL SUMMARY:

• 5 years of hands on experience as a Business Analyst worked across all phases of the software development life cycle, including Analysis (Requirement Elicitation and Impact) , IDesign, Implementation, Testing, Support and Training in the following sectors: Banking, Insurance and Real Estate.
• Expertise in Software Development Life Cycle (SDLC) process like Use Cases, Waterfall, Agile and Scrum.
• Experience in interviewing Business users & subject matter expert providing recommendations to resolve issues for various business/technical groups & defining strategic solutions.
• Experience in Analysis & Design ( Use Case, Sequence and Activity diagrams).
• Expertise in documentation: BRD (Business Requirement Document ), FRD (Functional Requirement Document) and Non - functional Requirement Document .
• User training on the changes being released and conducting post production activities like getting feedback from users. In case of any issues - doing root cause analysis , prioritizing tasks with business users.
• Experience with data analysis and data mapping .
• Well versed in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) diagrams using MS Visio and Rational Rose .
• Excellent oral/written communication skills to interact effectively and compose correspondence. Extremely organized and attentive to details.
• End-to-End User Acceptance Testing

AREAS OF EXPERTISE:

• Presentation Skills
• Business Process Design
• Change Management
• Agile
• Requirement Elicitation
• Business Intelligence
• Problem Solving Skills
• Stakeholder Management
• Analytical Skills
• Waterfall Methodology

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Business Analyst / Data Analyst

Responsibilities:

• Managed software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support
• Worked on HIPPA 5010 compliance and EDI 837 Claims, 834 Benefit Enrollment and 835 Claim Payment
• Worked extensively on EDI 834 Electronic Enrollment and member Post Sale correspondence
• On PCI initiative analyzed multiple business systems e.g. Call center (IVR-interactive voice response system), IT, Infrastructure (Data centers & servers hosting credit card data) having credit card data visible and documenting complex as-is business, system flows, create UML diagrams to uncover business / system requirements and documenting detailed requirements to address masking of the credit card #. I also utilized Gap analysis to deliver the end state system flows using tokenization to mask credit card data.

Environment : MS Windows, MS Visio, MS Project, MS Office (PowerPoint, MS Word, MS EXCEL), Agile, Health Rules, Blueprint, SharePoint.

Confidential, Waukegan, IL

Business Analyst

Responsibilities:

• Involved in the development of web based system.
• Collaborated with project manager to define project scope, risks and determined appropriate methodologies to apply based on Scope/Vision documents, and developed project time lines for on time delivery based on SDLC methodology.
• Developed functional specifications for enhancements to SAP Modules (FA/CO, SAP Treasury Management.)
• Facilitated discussions involving key stakeholders from both business side and IT side to elicit high level requirements and estimate project feasibility, designed and conducted survey among different end users including institutional users, brokers to collect detailed requirements, and documented business requirements according to interviews and user surveys.
• Developed test plans with QA team and helped to develop test scenarios for system testing, integration testing and performance testing.

Environment : Cognos, MS Word, Visio, PowerPoint, Excel, VB, Jira

Confidential, Charlotte, North Carolina

Systems Analyst/SME

Responsibilities:

• Elicited, Analyzed and documented business requirements, coordinated with various functional departments and ensured on time project delivery
• Acted as a liaison between business users and information technology groups to define functionality in both current and future state applications
• Facilitated Joint Application Requirements (JAR) sessions for communicating and managing stakeholder/business expectations
• Reviewed business/functional requirements with all project stakeholders and obtained their signoffs to baseline requirements
• Wrote test cases and test scripts for the User Acceptance testing.

Environment : MS Windows, MS Visio, MS Project, MS Office (PowerPoint, MS Word, MS EXCEL, Agile.

Confidential

Intern Business Analyst

Responsibilities:

• Assisted in preparation of business documents related to financial data.
• Support the Manager of Financial Planning & Analysis in achieving business objectives.
• Generated periodic reports for clients and for internal review.
• Worked closely with team members and then examine existing business models and the flows of data in the business.

Environment: Lotus Reports, MS-Word, MS-Excel.