SUMMARY

• I can offer you 25+ years of work in IT and software development environments with 10+ years analyzing, leading and orchestrating everything from simple projects to enterprise and compliance - oriented programs.
• I owe my success to diverse business, technical, process, people and communications experience with a range of expertise including Scrum, hybrid and classical SDLC/waterfall projects.
• My product and business analysis activities have focused heavily on the value and customer experience aspects of the deliverable.
• The breadth of my experience includes the buildout of global, enterprise-level Java application infrastructure from inception to full, turn-key build out, including early DevOps practices; leading a software development team into passing CMMI Level 3 compliance within an Agile framework; overseeing a high compliance program and establishing and facilitating a process for introducing new technologies to mission critical infrastructure in a repeatable, sustainable manner.

Areas of expertise

• Product Owner/Business Analysis, Project/Program/Process/Agile Management, Compliance
• Elicit, validate and document customer experience pain and needs, value cases, requirements, specifications, user stories, impact assessments, risks, processes, analyses, policies, flow diagrams, swim lanes, use cases and related diagrams
• Drive, facilitate or manage both development and IT projects using Scrum, SDLC/Waterfall, Lean, and hybrid Agile methodologies
• Validate project and program performance and quality with appropriate metrics for the given methodology
• Bridge the gap between classical project management and emerging Agile methodologies
• Manage change processes; drive new methodology and technology introductions
• Facilitate organizational change towards Agile practices and mindset
• Perform internal audits and respond to audit findings
• Drive global, enterprise-level IT infrastructure projects, including early DevOps implementation
• Troubleshoot and diagnose complex issues and problems, and identify solutions
• Architect technology integration projects
• Develop reports, analytics and models
• Add value to software development projects using leading and emerging technologies and development practices
• Manage all aspects of QA/testing from test case development to coverage analysis including regression,
• Communicate fluently with executive, business and technical audiences
• Successfully hold tactful “hard” conversations and effect change
• Serve, lead and supervise groups and teams, both local and global, and mentor individuals
• Facilitate and mentor on Agile practices and principles; model servant-leadership, self-organization and continuous growth
• Develop and deliver training

TECHNICAL SKILLS

Development Methodologies/Frameworks: Scrum, SDLC/Waterfall, Lean, Kanban, Hybrid Agile

Development Tracking Tools: JIRA, VersionOne, RequisitePro, Contour, ALM

Web/App Technologies: Spark, AWS, Salesforce, Java Application Servers, Messaging, SQL

Infrastructure: Unix/Linux Enterprise Infrastructure, Jenkins, ITIL

Microsoft Products: Word, Excel, Powerpoint, Visio, Sharepoint, Project

PROFESSIONAL EXPERIENCE

Confidential

Process Manager/Scrum Master

Responsibilities:

Identify the critical success factors and identify the technical and business gaps for the Automated Delivery Pipeline (DevOps) experience as part of the Move to the Cloud initiative. Move between strategic analysis of executive support and developer needs to AWS security group configurations and everything in between. Serve multiple Agile teams as Scrum Master, including coaching teams on Agile and Lean practices and mentoring Product Owners and Scrum Masters. Technical environment includes microservices, AWS, Jenkins, Docker, Spark/Cassandra, JIRA and early evaluation of machine learning applications for business needs.

Confidential

Technical Product Owner (Bus Analyst)/ Scrum Master

Responsibilities:

Served an Agile software development team (local and off-shore) in development of Device Manager, an ATM management application, including all product efforts from evoking customer experience and business needs to assessing and prioritizing value based upon strategic goals and immediate needs to grooming features down to the story level/acceptance criteria level. Device Manager is both standalone and SaaS. Also served as Scrum Master, clearing impediments with the corporate-level PDLC processes, facilitating ceremonies, reporting metrics and business value. Drove practices to CMMI compliance within an Agile framework. Evangelized the “being Agile” mindset within the organization at large. Technical environment included Python, Jenkins, and Selenium.

Confidential

Program Manager of PM/BAs

Responsibilities:

Managed the HAMP program comprised of 5 project tracks addressing all implementation aspects from planning to compliance reporting to driving technical solutions. Oversaw and led a team of 8 PM/BAs. Development for the program was primarily implemented in SQL performing ETL, and defined as waterfall, but was hybrid waterfall/Agile in execution. Led practices towards Agile methodologies. Managed and oversaw project delivery and requirements for the HAMP 1 st Lien mortgage modification reporting effort, ensuring compliance with Treasury guidance. Mentored junior personnel and drove test process development.

Confidential

Technical Consultant

Responsibilities:

Analyzed Underwriting personnel and business practices including statistical analysis, routine reporting and ad-hoc reporting requests to identify areas of concern related to the Confidential portfolio. Reviewed, responded to and reported on due diligence related to audit items for OCC Foreclosure Lookback.

Confidential

IT Engineer/IT Analyst (including PM without title)

Responsibilities:

Architected, planned and executed new technology projects and associated new technology introduction process, integrating 22 different technologies into a mission-critical enterprise infrastructure. Owned the Java Application Server environment for Cisco global, enterprise-level, applications from inception to full, turnkey build out, including early DevOps practices. Ensured compliance with SOX while extending enterprise-level IT business processes in a Lean paradigm. This was a Unix/Linux with Java and messaging web services infrastructure with Lean practices. Mentored employees (local and global); led teams; and drove the development of a knowledge repository.