AREAS OF EXPERTISE

• Certified Project Manager
• Autonomy/Interwoven CMS Adobe Experience Management Drupal/Acquia
• Business Analyst
• Global Project and Team Leader eCommerce best practices Agile & Waterfall methodologies
• CMS best practices

TECHNICAL SKILLS

• ECMS — Interwoven
• AEM
• DrupalJIRA Wrike
• TML
• XML/XSLT/CSS JSON/Javascript

PROFESSIONAL EXPERIENCE

Confidential, Boston, Massachusetts

Associate Director, Business Analyst & CMS Architect

Responsibilities:

• Leader of the Drupal Center of Excellence at Confidential
• Conceived of and organized a specialized group of Drupal professionals within Confidential
• Created strategy, timelines and goals for the CoE group
• Established operational processes for the CoE group with senior management o Served as point of contact for Digitas partners and vendors
• Business Analyst on multi - channeled agile project for Sony PlayStation
• Established best practice project lifecycle project for the PlayStation project which al­lowed the project to become more efficient and to scale Implemented new web site while completing several maintenance cycles and establishing a localization strategy for up to 24 countries
• Business Analyst on a AEM/eCommerce agile project for a Goodyear tire company
• Implemented an eCommerce system for national line of Goodyear automotive stores including an appointment scheduler, personalized consumer experiences, reports based on analytics
• Provided analysis and strategic direction for an Interwoven Content Management system (agile project) for a Baxter Pharmaceuticals
• Planned and implemented a platform upgrade including a front-end redesign o Designed a modular CMS strategy and oversaw its implementation from requirements to QA
• Provided analysis and strategic direction for an Interwoven Content Management system for a Confidential
• Designed the CMS templates, component modules and workflows for multiple sub-sites for the Confidential
• Liaised with the client technical partners to integrate with internal processes and security protocols
• Oversaw development implementation through to QA
• Business Analyst for Astra-Zeneca Pharmaceuticals which included project coordination integration with several vendors
• Coordinated and documented business requirements with client and third party agencies o Worked with client and vendors on project strategies, scoping, milestones

Confidential, Canton, Massachusetts

CMS Specialist, Business Analyst

Responsibilities:

• Provided analysis and strategic direction for the Content Management System (Autonomy/ Interwoven) used by all divisions and corporate divisions of Confidential
• Gathered business, marketing and design requirements and translated them into measurable technical deliverables for the development team
• Led on effort to create a corporate-wide taxonomy for use in One Beacon’s web-based data architecture.
• Provided CMS and eCommerce best practice instruction and consultation to One Beacon
• Provided consultation to One Beacon on business process efficiencies post-CMS implemen­tation
• Managed vendors, both on and off shore including graphic design and development teams

Confidential, Framingham Massachusetts

Program Manager

Responsibilities:

• While at TJX, I worked with project managers, software and network engineers, legal depart­ments and logistic engineers with the aim improving the efficiency of the full range of the IT system stack at this large global retailer.
• Project planning, risk management, budget planning, working with the PMO and all aspects of project management.
• Analyzed legacy system data and processes to work with system architects to coordinate upgrade to global retail inventory systems
• Worked with business analysts to capture system requirements
• Worked with technical architects and technology groups to formulate technical specifi­cations
• Management of the decommissioning of a chain of retail stores owned by TJX.
• Duties in­clude management of IT system dismantling and the decoupling of systems from the inte­grated TJX workstack.
• This project provided the template for process TJX will follow for similar projects.
• Analyzed data from inventory, invoice, distribution and reporting systems in use in TJX to analyze the impact of the removal of integrated chain on the overall corporate system stack
• Worked with legal and regulatory departments to make key decisions regarding data retention
• Worked extensively with financial system departments to decouple financial data of the decommissioned retail chain.

Confidential, Quincy, Massachusetts

Project Manager

Responsibilities:

• Planned developed, and implemented project plans
• Improved nationwide customer satisfaction of Confidential Conferencing customers in the Re­public of Ireland to slow churn rate and allow for the improved positioning of Confidential Con­ferencing products in the Irish marketplace translating to a projected increase of €3 million per annum
• Coordinated the activities of several software developers in an Agile work environment while reporting into the Confidential Conferencing PMO.
• This included the following skills:
• Ability to use both Agile and Prince2 or related Project Management methodologies
• Managed dependency and risks of parallel work activity occurring on a global basis while meeting project milestones and deadlines
• Worked closely with business users, software vendors, technical resources, billing experts and other software developers to determine implementation and configuration requirements and resolve implementation issues.
• This included communicating and negotiating technical issues against business need to best deliver on time and within budget to our customer.

Project Manager & Business Analyst

Confidential

Responsibilities:

• Planned and managed the transition of global billing activities to third party supplier in mul­tiple global regions realizing cost reductions estimated at approximately $4.7 million (£3.2 million) per region.
• Worked with finance teams to achieve increased revenue savings after performing an analysis of current business operations to improve upon the original business case
• Researched and managed security and legal requirements across projects and multiple coun­tries, working closely with Commercial, Legal and Regulatory teams
• Worked with finance and legal teams, customers and suppliers to draft and agree global strategies including bringing customers and suppliers to common consensus on local country agreements
• Managed daily activities of the third party suppliers in multiple global regions
• Communicated agendas and project status to PMO and leadership boards
• Worked with PMO office to implement best practices and industry standards
• Organized and facilitated multi-cultural team meetings and presentations across disparate geo­ graphies, including regular status meetings and presentations with upper and C-Level man­agement.

Project Manager & Business Analyst

Confidential

Responsibilities:

• Planned developed, and implemented project plans
• Led the redesign and change in architecture of the Confidential Internet and Intranet Introduced a re-developed Enterprise Wide Content Management System (Interwoven CMS) Switched to a XML/XSLT/CSS structure which decoupled content from web layer al­lowing for 400% better change control efficiency and allowed for dramatic improve­ments in resource usage allowing for more work done by less people o Introduced web analytics and personalization options
• Managed the design, architecture, development, scope, change management, risk managementand in-life maintenance of 100+ web sites using an enterprise-wide content management system that comprised the whole of Confidential ’ Internet and Intranet with a budget of €4+ million ($5.7 million) per annum.
• This was the overall winner in CMS category of the British Information Management Awards for 2004. BTGS Intranet was commended in its category in 2004.
• Managed a global, multi-cultural team of 20+ software developers, trainers and graphic de­ signers.
• Responsible for the work packages and daily activity of all team members o Responsible for line management of all team members including pay reviews
• Managed the day-to-day operational activities of the project including prioritizing, resourcing and scheduling work activity of web sites with multiple internal departments
• Co-ordinated activities between all departments in Confidential with a presence on the BTGS intranet
• Managed activities between IT, Marketing and Public Relations teams for work
• Co-ordinated Marketing and PR change requests performed on the Confidential Internet
• Managed budgets for all work activities
• Provided Content Management System consultation and best practice expertise for Confidential .
• Presented pre-sale contract bids with Sales department.

eCommerce & CMS Architect

Confidential, Boston, MA

Responsibilities:

• Created, designed and implemented all aspects of the project plans for a multi-million dollar revenue generating sites.
• Administered and implemented Enterprise-Wide Content Management Systems for large Corporations
• Coordinated and instigated technical efficiencies and automation into existing work practices leading to IT cost savings
• Created best practices in the areas of eCommerce and Content Management strategy
• Served as team leader for eCommerce projects including strategy planning and daily activities of all team members
• Commonwealth of Massachusetts
• IBM
• Staples Corporation
• Phoenix Wealth Management

CMS Architect & Team Lead

Confidential, Boston, MA

Responsibilities:

• Lead development of a Content Management System for multiple Siemens Business Units spanning several countries and languages using all modules of Interwoven ECMS and an Oracle database.
• Lead development of the Content Management System for two web sites for Siemens Cor­poration.
• Analyzed several Siemens Business Units to choose a pilot site for security architecture. This included extensive client interactions and presentations
• Gathered functional requirements for chosen Business Units.; performed risk assessments
• Documented process methods for entire group and created presentation for the Siemens’ Presidents’ Council
• Performed line management duties including performance reviews for a team of four