SUMMARY

• Successful implementation of web - based application. Strong understanding of software development using the Agile process; Excellent skills in test-driven software development; Exceptional skill level for building User Acceptance Testing, User Validation Testing and training materials.
• Experience implementing open source products; Solutions-oriented, highly skilled, and multifaceted professional; offering 32 years of experience in information technology, application management, business analysis, and IT consultation within the healthcare industry; Equipped with solid project management and implementation skills as evidenced in successes in handling various projects and applications delivered on-time and under budget
• Excellent BPM Full Live Cycle Development abilities such as developing, leading and implementing User Validation Testing, User Acceptance Testing, building training materials, training colleagues and continued product support.
• Solid in BPM Application Development and Design with strengths in creating Agile stories, working stories across the Jira board and communicating results to both the customer and the development engineers while working within best-practice standards.
• Successful Project Management skills which include includes project planning, project coordination resource management, team collaboration, business analytics, reporting metrics, strategic planning and product transformation.
• Extensive knowledge and experience in planning, implementing, and overseeing information systems along with organizing the go-live command center, helpdesk support, and EMR systems.
• Business- and solutions-oriented; with strong dedication to leverage well-rounded skill set to drive organizations toward business growth and development.
• Dedicated to leveraging first-rate management skills in meeting and exceeding organizational goals and objectives while achieving impactful results.
• Expert at utilizing technical proficiency and keen eye for detail in identifying improvement needs; streamlining business operations; developing and implementing standards, policies, and procedures; reducing project costs; and responding to clients.

PROFESSIONAL EXPERIENCE

Confidential, charlotte, nc

Senior Application Consultant/Senior Business Analyst

Responsibilities:

• EMR/EHR development and support including inbound and outbound interfaces, workflow, document distribution and system support.
• Appian development, worked on design and development of the Benefit Advocate project (BAT) which is a Business Practice Management (BPM) solution unique to Trinity Health, expected GoLive June 2018
• EMR consulting, worked within Revenue Excellence Department as a ChartMaxx(Quanum ECS) content expert and developed the points of integration between ChartMaxx(Quanum ECS) and the needs of the Patient Accounting Department. This includes PNC lockbox interface development and Explanation of Benefits integration at the encounter level.
• Created UAT/UVT/Regression/Training documentation for BAT BPM implementation
• Created training documentation for R835 interface implementation
• Created training documentation for PFS Batch Processing and single document scanning
• Coordinated and participated in Roles & Responsibility meetings for GoLive for 27 entities
• Created agendas for Revenue Excellence meetings with the entities
• Maintained direct communication with Revenue Excellence Manager during implementations
• Created process improvement Visio(s) for train the trainer approach
• Assisted in development of Appian based Financial Assistance process.
• Developed working knowledge of the Scrum Agile Methodology
• Cerner Kofax support with customer focus
• Cerner PowerChart integration with a focus on document content management
• Cerner CDI Support with a focus on integration from 3rd party vendors into Cerner PowerChart
• Worked with Trinity Project Management Team to ensure the success of project implementations
• Successful implementation of the ChartMaxx(Quanum ECS) R835 interface
• Implementation of changes across the Quick Hits sites for Consolidated Workflow
• Led efforts in the development and implementation of the ChartMaxx(Quanum ECS) interface for PNC lockbox image transfer

Confidential, Westfield, IN

Senior Application Consultant

Responsibilities:

• Spearhead the accurate planning, implementation and support the ChartMaxx(Quanum ECS) 6.2B Upgrade
• Responsible for management and communication between Confidential and St. Luke’s IS staff
• Testing and implementation of LDAP with ChartMaxx(Quanum ECS) 6.2B
• Training and educating staff on the changes due to the implementation
• Coordinated ChartMaxx(Quanum ECS) integrated testing for Epic Doc Viewer, ROI Painter Plugin and Epic CareLink
• Participated in MIE interface and integrated testing for all interfaces linked to ChartMaxx(Quanum ECS)
• Coordinated a successful implementation of the ChartMaxx(Quanum ECS) 6.2B upgrade while working with multiple product specialist within the St. Luke’s IS environment.
• Completed testing for integrated systems and built supporting documentation for future upgrades.

Confidential, Mason, OH

Implementation Specialist

Responsibilities:

• Provide effectual support and oversight to the planning, testing, and implementation of ChartMaxx(Quanum ECS) 6.2B for several site upgrades
• Ensure active attendance to the weekly project management calls; task list and onsite agenda development and organization; and onsite pre GoLive and onsite GoLive visits
• Display expertise in developing and deploying the Lectora computer-based training modules
• Performed ChartMaxx(Quanum ECS) 6.2B implementation for several sites that were in need of system upgrades. Helped to troubleshoot implementation issues, develop project timelines and manage the GoLive process.

Confidential

Senior Application Consultant

Responsibilities:

• Spearheaded the accurate planning and support of the ChartMaxx(Quanum ECS) 5.6 from an analyst perspective for the Atlantic Health in Morristown, New Jersey
• Strategically planned and tested the upgrade for ChartMaxx(Quanum ECS) Patch 29 at St. Luke’s Episcopal in Houston, Texas
• Performed systematic assessment and modification of current processes, ensuring compliance with all company policies
• Removed all process that failed to conform with the vision of the chief information officer (CIO)
• Systematically analyzed the impact of the process changes throughout the organization
• Performed efficient and extensive design of the software deployment plan
• Maintained direct coordination with the enabler in testing the McKesson Star product, along with interface and integration testing of the Epic product
• Joined meetings regarding the proper protocol of ChartMaxx(Quanum ECS) and Epic integration
• Directed the testing and implementation efforts for ChartMaxx(Quanum ECS) 6.2b and supported the ChartMaxx(Quanum ECS) product, while overseeing more than 40 ongoing projects directly related to the ChartMaxx(Quanum ECS) product at AHS
• Led efforts of integrating various applications with ChartMaxx(Quanum ECS), such as SoftLab, PowerPath, McKesson HSM, McKesson HEN, McKesson Star, Vision Chips, Philips Tracemaster, Centricity, MedQuist, McKesson HEO, and Cobius

Confidential, Troy, MI

Application Manager of Information Technology/IT Senior Business Analyst

Responsibilities:

• Displayed expertise in overseeing all interfaces, application support, staff development, enforcement, upgrade coordination, and troubleshooting
• Monitored the performance of the application’s staff in handling the Meditech 5.62 product
• Displayed excellent skills in NPR report writing, NMI interfaces, and administrative modules as well as extensive support in most aspects of the system
• Administered and supported the employment of the Meditech 6.0 product
• Proactively joined the Meditech training in Boston regarding report design, intermediate NPR report writer, all administrative modules, MIS, ORM, BAR, and laboratory; along with the Webex sessions on UPT tool and several clinical modules
• Ensured precision in defining the service level agreements, while providing direct guidance to the assignment process
• Provided direct support with the testing and implementation of HL7 interfaces within the Meditech HIS system
• Rendered oversight to the applications staff in providing a system-wide application support
• Directly supported the maintenance of administrative modules, such as Meditech, CBord, Midas, ChartMaxx(Quanum ECS), 3M, Dolbey, Wellsoft, OBIX, OnBase, Impac, Microsoft Office 2007, and other several products
• Presided over the training and support of medical staff services from both reporting and analyst aspects of the system
• Carried out systematic assessment on application packages that advanced the efficiency of all enterprise-wide healthcare systems
• Meditech 6.x training for the following modules: Scanning and Archive(SCA), Abstracting, Medical Records, Admissions, Scheduling, Authorization and Referral Management, Billing and Accounts Receivable, Fixed Assets, General Ledger, Accounts Payable and Materials Management.
• Meditech 6.x implementation experience with Scanning and Archive, Abstracting, Medical Records, Admissions, Scheduling, Authorization and Referral Management and Materials Management.
• ChartMaxx(Quanum ECS) upgrade and migrations to Meditech Scanning and Archive(SCA). Responsible for upgrading to the ChartMaxx(Quanum ECS) 5.6 version and sun setting the application for referral only.
• Extensive experience with HIM processes and supporting the migration to ChartMaxx(Quanum ECS) 6.x
• Successfully implemented the ChartMaxx(Quanum ECS) product for Memorial Health Systems, in collaboration with the HIM director
• Spearheaded the successful transformation and implementation of the helpdesk system, with responsibility in handling the procedure documentation, development, and support of CareTech helpdesk for Memorial Health Systems
• Directed the transition of the Selby General facility into the Meditech 5.62 Information Technology Platform for the Memorial Health System
• Installed the Meditech 6.0 platform applying knowledge of Report Design, NPR Report Writer, all administrative modules, and various aspects of other Meditech applications

Confidential, Marietta, OH

Manager of Information Technology

Responsibilities:

• Provided direct support to the testing and implementation of interfaces within the Meditech 5.62 HIS system
• Supervised and guided the applications staff in dealing with the system-wide application, while actively supporting administrative modules
• Facilitated comprehensive training and provided expert support to medical staff services, particularly on reporting and analysis
• Keenly reviewed and evaluated application packages that further enhanced the efficiency of all enterprise-wide healthcare systems
• Oversaw the provision of on-base implementation and support with accounts payable and human resources functions
• Guaranteed precision in documenting the workflow and training plan
• Pioneered the implementation of ChartMaxx(Quanum ECS) EMR for Memorial Health Systems, which entailed:
• Formulation and system rollout to clinical and medical personnel
• Significant mitigation in AR, as well as improvements and success in coding and billing areas
• Migration from paper medical records and insurance remittance to paperless systems
• Utilization of various HL7 and COLD feed interfaces to support implementation
• Successfully implemented the 3M coding and reimbursement along with several Advisory Board applications, which enabled a more efficient coding and medical staff education
• Earned a Fenton Award for demonstrating exceptional work performance
• Obtained several promotions from an administrative coordinator position to manager of information technology