SUMMARY

Creative, empathetic listener who combines these qualities with knowledge of IT Project Management and Business Analysis tools into a highly effective technique for working with stakeholders of varied organizational levels. Superior meeting facilitation skills and follow - up.

TECHNICAL SKILLS

• MS Office Suite
• MS Project
• MS Visio
• JIRA/Confluence
• Project Health Assessments
• Project Management Risk
• Management Meeting
• Facilitation Scheduling Requirements
• Gathering Workflow
• Diagrams Status
• Accounting Status

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential

Responsibilities:

• Member of a team of Project Health Assessment (PHA) analysts serving the HUD OCIO
• Performance and Risk Management Branch (PRMB).
• PHA information is input to the Federal IT Dashboard (FITDB).
• Interviews project staff, examines documentation, and makes reasoned judgments to determine health and risk levels of approximately 20 IT projects.
• o Facilitates team meetings to consolidate team input prior to reporting status to project management staff.
• As part of a team, developed and updated the assessment scorecard, a set of 100 questions designed to evaluate OCIO projects according to 10 Critical Success Factors (Risk Management, Quality Management, etc.).
• o Created guide book and other training materials based on PHA process.
• o Created (and maintains) the internal dashboard of all current PHA results.
• o Prepares Executive Summaries for the PRMB Chief to present to the CIO.
• Quality Manager for team deliverables.

Writer, Editor and Scheduler

Confidential

Responsibilities:

• Writer and editor of Agile-related documentation on a contract with the US General Services Administration.
• Works with Subject Matter Experts (SMEs) to produce documentation and monthly status reports.
• Compiles JIRA features and user stories into a Work Breakdown Structure (WBS).
• Documented Agile meetings (Release/Sprint planning and activities).
• Proposal editor.

Author/Screenwriter/Editor

Responsibilities:

• Writer and editor of personal projects and in support of other artists.

Business Analyst

Confidential

Responsibilities:

• Business Analyst for implementing middleware as part of the integration of Offender Management Systems (OMS) with databases owned by state law enforcement offices for multiple Sheriff's Departments across the United States.
• Generates Requirements Documentation.
• Generates field mapping documentation, installation guides, etc.
• Tracks status of information circulated among team members for multiple datasets.

Business Analyst/Requirements Manager

Confidential, Washington, DC

Responsibilities:

• Requirements Manager for the modernization of two modules operated by the Pipeline and Hazardous Materials Safety Administration (PHMSA) on a short-term contract.
• Created requirements documents, workflow diagrams, test documents and Requirements Traceability Matrix (RTM).
• Identified functionality, look and feel of the legacy system as well as desired improvements.
• Worked with management, developer and user representatives.
• o Wrote other documentation (work flows, SOP, etc.) for continued use of the system.

Project Manager/Coordinator/Sr. Business Analyst

Confidential, Suitland, MD

Responsibilities:

• Project Manager and Coordinator for multiple simultaneous projects and working groups (approximately 7 at a time) in support of Wyle's contract with the U.S. Census Bureau.
• Supported the Program Manager, providing planning, tracking and metrics services.
• o Instituted Systems Development Life Cycle (SDLC) and Project Management practices with teams that were not familiar with them.
• Provided ad hoc training and awareness.
• Created and maintained project schedules.
• o Instituted quality assurance and risk management.
• Maintained status reports, dashboard updates, meeting agendas/minutes, risk/issue logs and action item logs for multi-phased projects, working groups, the Change Control Board (CCB), and the overall contract program.
• This included examination of work performance measurements through MS Project.
• o Developed requirements, use cases and test cases for multi-phased projects.
• o Performed data calls and compiled results for both public and private audiences.
• o Developed Standard Operating Procedures (SOPs), including business process flowcharts and as-is/to-be process diagrams.
• o Gathered lessons learned throughout the project life cycle; compiled into closeout summaries for Division Management and the CIO.

Proposal Writer and Technical Editor

Confidential, Silver Spring, MD

Responsibilities:

• Wrote documents, presentations and spreadsheets for Confidential contracts with the U.S. Geological Survey (USGS) and Office of Personnel Management (OPM).
• Wrote and edited contents of contract proposal documents and compliance matrices.
• Created and maintained schedules.
• Performed quality review, resulting in 100% compliance with requirements.
• o Researched and presented Requests for Proposal (RFPs) and opportunities to business development team.
• Identified and shepherded opportunities through the entire lifecycle from initial identification to successful contract award.
• Created a series of Statement of Work (SOW) templates for OPM's GoLearn program.
• Changed focus of templates from pre-defined categories to the subject matter of the individual SOW.
• Result #1: Improved client satisfaction, including reduced user confusion.
• Result #2: Reduced overlap of template subject matter, with clearer SOWs.

Team Lead/Business Analyst/Tech Writer & Editor

Confidential

Responsibilities:

• Supervised team of 1-3 Documentation and Configuration Management professionals.
• Facilitated CCB and other meetings for several Federal Government clients.
• Instituted and performed Project Coordination activities.
• Wrote/edited documents in accordance with SDLC standards in a CMMi Level 2 environment:
• Devised software prototypes based on requirements interviews with client and user community.