SUMMARY

Accomplished project manager and business analyst with 15 + years experience. Known for seeing possibilities in complex problems, organizing ideas and creating action plans, providing theoretical insights and design, developing relationships across functions and divisions, and creating common vision and buy in among all team members. Recognized for streamlining business processes, acute attention to detail and excellent writing skills to successfully design requirements into actionable IT deliverables.

TECHNICAL SKILLS

• Program Development and Implementation Project Management Quality Assurance Testing Client Service Management
• Requirements Gathering and Analysis Website Requirements/ Development Business Process Modeling
• Microsoft Office Suite, Case Complete, Microsoft SharePoint, Visio, TOAD, Rally, SalesForce.com
• Requirement gathering, Use Case Development, Business & Systems Analysis, Relationship Management, Staff Training, Partnership Development, Project Management, Business Process Modeling
• Consumer Package Goods, Foodservice, Supply Chain, Customer Loyalty, Human Services, Health Care, Non - Profit, Medical Device, Government

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Sr. Business Analyst

Responsibilities:

• Develop As-Is and To-Be Business Process Models for the Economic Census Group.
• Develop relationships with SME's to gather information and help guide the modeling process to fruition.
• Review and evaluate resolution guidelines.
• Evaluate conflicting business processes for best practices.
• Develop solution document for business integration.
• Recommend solutions for more efficient business practices and less manual processes.

Sr. Business Analyst

Responsibilities:

• Support Census Decennial Information Technology Division (DITD) assisting to further the 2020 Census efforts.
• Create, update and maintain Business Process Models for several projects to include Local Update of Census Addresses (LUCA), Geographic Program (GEOP), and Redistricting Data Program (RDP).
• Support the gathering of requirements, user story development and submission, and requirements acceptance.
• Update and create survey flows in Visio by providing expertise in business process and analytical modeling concepts and techniques.

Confidential, Vienna, VA

Business Analyst Consultant

Responsibilities:

• Short-term consulting project supporting Kaiser Permanente on an information technology business process task.
• Worked with business users and SMEs to solicit, analyze, and document business needs.
• Led and oversaw requirements work.
• Documented business, functional, non-functional, and user requirements.

Confidential, Arden Hills, MN

Senior Business System Analyst

Responsibilities:

• Analyze, specify, design, document, test and deliver business systems and Information System process solutions to meet business requirements.
• Work with business users to define and document detailed business requirements for project requests.
• Work with the development and quality assurance team members to ensure requirements are complete and understood.
• Participate in application design and prototype reviews.
• Assist in system integration for acquired businesses into Confidential .
• Ensure traceability between requirements, design, and validation.
• Define testable requirements, create test plans, author and execute test scripts.
• Serve as Object owner for SalesForce.com core platform.
• Serve as mentor to junior colleagues.

Confidential, Edina, MN

Business Analyst

Responsibilities:

• Led meetings with Subject Matter Experts remotely and onsite to document current process flows, business processes and software requirements.
• Coordinated UAT testing for new functionality on web application.
• Documented various Software requirements in various documents including data maps, process flows and requirement documents.
• Worked with user to design new fields on Oracle form including data source and field formatting.
• Led effort to transition legacy database that was populated from the Mainframe to current Oracle database.
• Worked with cross functional team including IT, Project Management Office, SMEs, and Business Analyst to troubleshoot production issues.

Confidential, Minnesota

Business System Analyst

Responsibilities:

• Led meetings with Subject Matter Experts and Stakeholders to capture and document current process flows.
• Interviewed Subject Matter Experts and Stakeholders to gather business processes and software requirements.
• Documented various Software requirements in various documents including data maps, file transfer specifications, needs and features document.
• Worked with cross functional team including IT, Project Management Office, SMEs, and Stakeholders to gather business processes and software requirements.

Confidential, Bloomington, MN

Business Analyst

Responsibilities:

• Consulted with various SME in cross functional departments to elicit and document requirements for desired updates.
• Coordinated web updates in compliance with CMS.
• Implemented updates to maintain websites according to commercial and Medicare standards.
• Worked with System Analyst and Technical Developers to finalize executable system and development requirements.
• Analyzed and provided recommendation of resolution for production.
• Completed requirement gathering for ad hoc request.

Confidential, Eagan, MN

Business System Analyst

Responsibilities:

• Facilitated meetings with Subject Matter Experts and Stakeholders to document current process flows.
• Interviewed Subject Matter Experts and Stakeholders to gather business processes and software requirements.
• Create various Software requirement documents - Page Specs, File Transfer Specifications, Requirements, Needs and Feature documents.
• Served as Liaison between IT, Project Management Office, Subject Matter Experts and Stakeholders.

Confidential, Bloomington, MN

Business Analyst

Responsibilities:

• Liaison between several business units to update features.
• Coordinated web updates in compliance with CMS.
• Worked with marketing to determine website updates including user interaction on website, updates to user interface and ensure web standards were consistent across websites.
• Assisted in maintaining websites per commercial and Medicare standards.
• Collaborated with System Analyst and Technical Developers to finalize executable system and development requirements.
• Facilitated analysis of production issues and recommended enhancements or next steps to resolve discovered issues.

Confidential, Saint Paul, MN

Project Manager/Business Analyst

Responsibilities:

• Led requirements gathering and analysis for web-based loyalty marketing programs.
• Worked with Graphic Design artist to create user interface from wireframes to Clients expectations and requirements.
• Served as Internal SME to IT, Marketing and Graphic regarding software requirements.
• Utilized exceptional problem solving ability bringing increased value to clients.
• Developed Use Cases, interfaced with IT (.net developers) and utilized SharePoint for document management.
• Created positive team relationships, both with internal team members and external clients.
• Managed client expectations effectively.

Business Analyst/QA

Responsibilities:

• Developed requirements, test plans and use cases for project.
• Led QA process for application deployment.
• Served as liaison between business and Information Technology.

Confidential, Arden Hills, MN

Application Analyst/Developer

Responsibilities:

• Consulted with Logistics, customer service, consumer affair on required applications needs, assess feedback, and create specialized applications and programs.
• Created requirements for development of new applications and new functionality on existing systems, created regression and new functionality testing documents and use cases.
• Managed Quality Assurance testing to increase application functioning, create optimal system functioning and provide minimum downtime.
• Created training documentation for staff and end users
• Delivered customer support for applications and lead development support to maintain updated environments, manage quality assurance testing, and provide EDI error correction to ensure prompt and proper flow of orders.
• Worked with warehouse (internal and external) to ensure proper flow of inventory.
• Consulted with Food Scientist and quality to ensure inventory is valid for consumer sales.
• Worked with Inventory Management to make sure proper inventory is maintained within warehouses.
• Ensured EDI errors are cleared to ensure orders are flowing to warehouse for fulfillment.