Sales Analyst Resume El Segundo, CA - Hire IT People

SUMMARY

Confidential Sales and Business Analyst with over 10 years of experience in the Mass Media, Banking, and Business Services industries.
Brings experience with Salesforce Administration with 200+ users and is dedicated to improving business procedures and efficiencies.
Professional skills to achieve business objectives include system troubleshooting, data mining and management, project support, user training, and process documentation.

TECHNICAL SKILLS

Applications: Salesforce, Microsoft Outlook, Visio, MS Project, SAP, Adobe Echosign, MYSIS

Databases: Microsoft Access, Microsoft Excel

Data Applications: Dataloader, Brio Data Warehouse, Toad for Data Analysts, Brio

Platforms: Microsoft Vista/XP/2003, Mac OS

Programming: SQL, VBA, Macro Express, Foxtrot

PROFESSIONAL EXPERIENCE

Confidential, El Segundo, CA

Sales Analyst

Responsibilities:

Extracted data, analyzed, and provided executive and management level reports, including performance reports for Account Executives that were run with a daily, weekly, quarterly, and yearly frequency.
Facilitated quick resolution of operational and customer - impacting issues such as Salesforce system process interruptions and user guidance.
Performed user acceptance testing (UAT) on large and small projects, which were run under the Agile methodology. These projects included sales process system enhancements, integration of new billing system to Salesforce, and testing of the Salesforce Lightning Experience.
Developed and managed process documentation within Salesforce libraries for training purposes.
Managed and completed inbound requests from various business unit leaders such as ad hoc reporting, dashboard creation, troubleshooting, and process improvements.
Supported projects such as the implementation of a new Salesforce instance and new mobile sales application by creating custom fields, coding workflow and process rules, and creating page layouts.
Created and maintained user profiles for security purposes.

Confidential

Business Services Analyst

Responsibilities:

Created Microsoft Access databases for the purposes of credit card fraud case tracking, deposit reporting, and international trade tracking.
Resolved database issues encountered by internal partners.
Supported service teams with creation and maintenance of client and user profiles on the MISYS system.
Provided customer support by systematically posting bank transactions.
Provided management with daily, weekly, and monthly reports.
Created reports for various departments as needed.

Confidential, San Dimas, CA

Business Analyst

Responsibilities:

Developed internal reports from multiple data sources used for analysis such as production forecasting, production volume, trending, issue tracking, and problem identification.
Decreased labor costs, generated revenue, and increased operational efficiency though various internal process improvements such as report automation, basic user query development, and building reporting templates. Generated and maintained databases used by internal clients for reporting, analysis, and trending.
Created and modified SQL data queries for internal and external client reports.
Assisted management and executives with requests such as reporting and problem resolution.
Collaborated with multiple IT departments and end users for daily SAP and Mainframe operational production support inquiries.
Led and participated in issue resolution groups for high-risk situations, such as failed file transmissions, which had immediate financial impact up to $1B+.
Published articles, memorandums, and correspondences for internal and external clients.
Acted as liaison for business partners for various projects for system upgrades or new system enhancements by serving as a Subject Matter Expert on specific systems and products.
Conducted cost/benefit analysis on projects and system upgrades to minimize financial impact and maximize efficiencies.
Established Service Level Agreements for internal clients regarding new and existing procedures.
Implemented procedures to maximize internal controls, product profitability and to risk minimization.
Coordinated and participated in initiatives with multiple departments for projects and problem resolution.
Developed and conducted training classes to improve team knowledge base and to ensure efficient and effective team operations.

We provide IT Staff Augmentation Services!

Sales Analyst Resume

El Segundo, CA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship