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Business System Analyst Resume

San Jose, CA

SUMMARY

  • 7 years experience in Oracle applications in the CRM, Finance and Supply Chain modules, 3 years experience in software development
  • Expertise in Oracle Application modules - Inventory, WIP, Depot Repair, Service Request, Install Base, Service Contracts, iSupport, AR, GL and Order Management
  • Experience with Discoverer and FSG reports. Ability to write SQL queries
  • Experienced in leading functional tracks in ERP projects and in project management
  • Led teams to solve business problems, experienced in building consensus across different teams. Proven record of delivering solutions on time and with least issues

PROFESSIONAL EXPERIENCE

Business System Analyst, Confidential, CA, Nov 2007 - June 2009

  • Responsible for resolving production issues in the following Oracle modules - OM, Service Contracts, Install Base, AR, GL, Service Requests, iSupport, Item Master
  • Led projects to develop enhancements and customizations in Install Base, iSupport, GL and OM. Gathered business requirements, wrote requirements, design and test documents. Coordinated with various business tracks to complete testing and obtain user acceptance
  • Developed FSG, Discoverer reports
  • Notable Accomplishments: Took initiative to learn several Oracle modules in order to support Oracle applications across various business functions. Completed all projects ahead of schedule. Developed significant technical skills in order to analyze and resolve various business problems

Business System Analyst, Confidential, CA, Dec 2006 - Oct 2007
Project Management:

  • Project lead for Oracle Integration Project to integrate legacy system data into Oracle Applications
  • Worked with business tracks in the areas of Order Management, Service and technical resources to analyze business processes and data
  • Was responsible for working with different tracks, analyzing dependencies, planning the timelines, managing resources and help resolve issues.
  • Notable Accomplishments: Coordinated with the various groups to arrive at a consensus and helped complete the project 15 days ahead of schedule
  • Order Management and Reverse logistics processes:
  • Responsible to resolve issues in the areas of RMA orders, Install Base, WIP Service Contracts and Receiving
  • Responsible for setting up order types, holds, processing constraints and charge orders in Oracle applications
  • Working knowledge of logical apps
  • Responsible for Inventory module setups such as sub inventories and stock locators
  • Exposed to SOX compliance policies
  • Experience working with offshore support and technical resources
  • Notable Accomplishments :Resolved in less than 2 months a long pending issue of slow SFM queue by working with Oracle support that was losing the company revenue

Services Consultant for Oracle Applications, Confidential, Aug 2005 - Dec 2006

  • Responsible for integrating business processes and data from legacy systems into Oracle applications
  • The project was implemented in multiple phases involving multiple geographical locations

Data Conversion - Data converted from existing legacy systems to Oracle:

  • Analyzed and mapped existing Install Base, repair notes and service requests data from legacy systems into Oracle
  • Helped the client identify the filter criteria for Items, Install Base and repair history data
  • Wrote conversion specification document (CV040) for Install Base and service requests data conversion
  • Contributed significantly to items conversion document (CV040) to identify the correct attributes to be set for service contract items, serviceable items and other soft items (intangible items

Configuration and Business Process Mapping:

  • Detailed exposure to entire process of reverse logistics. In charge of implementing the 'Call to Resolution' and Service Contract scenarios for client. Experience in implementing repair, upgrade, replacement, OSP, third party logistics, contract and other scenarios.
  • Responsible for requirements gathering, business process analysis and mapping for new services business. Wrote services requirements document - RD050
  • Participated in multiple CRPs. Demonstrated and trained users in existing services business process, new services business processes and integrated testing scenarios
  • Used Oracle AIM Methodology. Experienced in documenting Business Process, Requirements Definition, Business Requirements, Module Design and Data Conversion documents
  • Notable Accomplishments : My track was the most successfully implemented with the least number of issues post go-live

Training:

  • Wrote detailed test scripts (TE040) covering various business scenarios (warranty repair, out of warranty repair, selling extended warranty, selling spare parts, service contracts, upgrade process, loaner, Demo, Trade In, IB manual instance creation etc).
  • Trained users from client business from different regions including USA, Mexico, Brazil, Canada, Germany, France, Indonesia, etc.
  • Demonstrated and trained business users in end to end service business processes which involved integration with other closely integrated modules like Order Management, WIP, Inventory, etc.

Support:

  • Provided 6 weeks of post production support. Resolved day to day issues in the services business.

Supply Chain Consultant for Oracle Applications, Confidential, CA, Feb 2005 - Aug 2005

  • QLogic was starting new business operations from Ireland to cater to the customers in EMEA and APAC and the project was to use Oracle Applications 11.5.9 for business transactions in Ireland
  • Documented existing business processes in the areas of order entry, purchasing and forecasting and planning
  • Worked with business users to develop future business processes to address existing issues in Order Entry, purchasing and forecasting and planning
  • Gathered requirements for Irish operations, in the areas of Order Entry, Purchasing and Forecasting and Planning. Documented the future business processes
  • Responsible for Order Entry configuration for Ireland operations - Develop Order Entry solutions from requirements. Identify order types, profile options as required. Wrote BR100 for Order Entry
  • Assisted Project Manager in schedule for go live, go live strategy, open issues status report to management
  • Worked with Tax consultant to develop VAT tax requirements for sales from Ireland
  • Worked extensively with the Contract Manufacturer model for operations
  • Assisted and worked with technical team in mapping requirements for customizations related to automatic creation of purchase order

Supply Chain/CRM Consultant for Oracle Applications,Confidential, IN, May 2004 - Feb 2005

  • Sony Disc Manufacturing was upgrading its existing systems from older version of Oracle (11.0.3) to Oracle 11.5.8 and I was involved with the team to make sure that their service contracts and order management business processes are mapped as required
  • Developed the existing business process flows for service contracts & order management
  • Mapped the service contracts business process flows to Oracle
  • Trained users in the new version of Oracle Applications regarding service contracts and order management
  • Tested and recommended how the exiting business processes would be mapped in the current version of Oracle
  • Performed setups in the Service Contracts module

Research Assistant, Confidential, Aug 2001 - May 2004

  • Software development using various languages such as Java and C
  • Software design and development using matlab

Systems Engineer, Confidential, India, July 1999 - Oct 2000

  • Provided functional support to the Onsite team in Oracle modules - OM and Inventory
  • Involved in writing requirements (BR030), design (MD050) and test (TE040) documents

EDUCATION

M.S. Electrical & Computer Engineering
B.E. Electronics & Communication Engineering

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