SUMMARY:

• Extensive experience in Business/Systems Analysis - collaborating with business/product managers, end users and other stack holders to elicit, analyse and document complex business requirements and create/validate artefacts like Business Requirement Document (BRD), Use Case (UC) Document.
• Analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications/Design Document (FSD/FDD) using MS Visio, Enterprise Architect. System Engineering and Modeling using UML diagrams (Use Cases, Data Flow, Workflow diagrams, Activity Diagram, Deployment Diagram).
• Proven track record of working in and managing all stages of Software Development Life Cycle (SDLC), from sizing/estimates to post-production support.
• Experienced in both Waterfall and Agile methodologies . Experienced in Agile artifacts/ceremonies - User Stories, Technical Stories, Iteration/Sprint Planning, and Story Sizing.
• Coordinating/leading various status meetings, brainstorming sessions and JAD sessions using meeting management best practices, creating and maintaining detailed Project Plan and Requirement Traceability Matrix.
• Strong experience in analyzing corporate business processes to develop customized solutions . Track record of delivering cost effective, high performance technology solutions to meet challenging business demands.
• Experienced in Resource Management, Client Management . Ability to communicate effectively with clients, domain experts and other members of the implementation team . Excellent Communication (fast, accurate, and persuasive), Interpersonal and Presentation skills. An excellent customer facing representative.
• Strong development background in multiple J2EE Technologies (Core Java, JSP, EJB) and frameworks (Spring, Hibernate), Service Oriented Architecture (Web Services, Micro-Services, JSON) and XML (DTDs, Schemas, SOAP, WSDL). Comfortable with RDBMS/Data Warehouse, SQL queries.
• Strong experience in documenting System Test Cases, conducting Integration Testing on SIT environment, coordinating with QA/Validation team during UAT phase, triaging defects found during UAT and coordinating with development team to have these defects fixed in scheduled time frame.
• Production Support experience for mission critical applications/systems . Experienced in analysing/triaging user reported issues, engaging right resources to resolve production issues in timely manner.

TECHNICAL SKILLS:

E-commerce/Retail: OmniChannel, Product Digitization, Attribution

Banking/Finance: Debit and Credit Card Services

Pharma/Healthcare: Plasma Receiving and Dispositioning, Validations

Manufacturing/Supply Chain: Shop Floor Execution (SFE), SFDM, Supply Planning and Management

Information Technology: Production Support, Project Management, Technical Documentation, Integration Testing and QA, UI Modeling, Software Development, Database Migration

Methodologies: Agile, Waterfall, JAD Sessions, GAP analysis, UML

Project Management: JIRA, VersionOne, Confluence, MS Project 2007, MS Office (Word, Excel, Power Point), Sharepoint

UML Tools: Enterprise Architect, MS Visio

Web Technologies/Frameworks: RESTful micro-services, JSON, XML, Web Services

Architecture/Design: Distributed, Cloud, SOA, Micro-services

Programming Languages: Java, HTML, XML, SQL

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Business Systems Consultant

Responsibilities:

• This Confidential initiative is to create micro-services that ubiquitously support operations on credit cards, debit cards and evolving payment technologies (tokens, digital wallet.) across consumer, small business and commercial accounts.
• These micro-services will be based off legacy XML based web services that are being used today. These legacy services are monoliths and often provide different experience across channels and card types (debit or credit).
• The idea is to break the functionality available in these legacy services into smaller, logical chunk of micro-services to provide a more consistent experience for channels.
• Serve a single point of contact for Debit/Credit Card Business Services and the complex business rules and logic they hold. Answer queries from other domains and services that interact with these Credit/Debit Card Business Services about the functionality they serve, the data that is available via these services, Application Programming Interface (APIs) available for other services to call.
• Perform detailed GAP Analysis for enhancing an existing service. Provide clear technical specifications and guidelines for an as-is use of an existing service. Write clear and precise system design specifications detailing request/response structure, SOR and other services APIs to call which will be input to development team to start coding. Perform modeling, simulations and analysis efforts. Verify program logic by overseeing the preparation of test data, testing and debugging of programs. Participates in overall systems testing.
• Prepare clear and precise technical specifications and design documentation. Utilize MS Office tools (Word, Excel, PowerPoint) to create technical specification template that covers every technology aspect of the system modifications - Changes in input/output JSON/XML structure, data modelling, business logic, system flows, underlying design patterns for Java/j2EE based web services. Utilize tools like MS Visio, Enterprise Architect and System Engineering and Modeling to create detailed UML diagrams (Use Cases, Data Flow, Workflow diagrams, Activity Diagram, Sequence Diagram, Object Diagrams, and Component Diagram).
• Participate in Sprint planning, write user stories for the sprints with detailed acceptance criterion. Review user stories and service specs with development and QA team assessing complexity and size. Review and provide feedback on test cases, feature file, test scenarios prepared by QA.
• Designed the document templates for Use Case, Technical Specs and Data Mapping that are being used by other analysts across different agile squads.

Confidential, San Francisco, CA

Systems Analyst

Responsibilities:

• As part of the implementation of Confidential, various SOA based services with RESTful API are developed:
• Attribute Service: To create/maintain enterprise attributes bucket and values
• Product Type Service: To create/maintain enterprise product types and associate them with various departments, vendors
• Product Service: To create product information at PID and PID Color level and maintain the attributes tagged to them
• ATR UI: A excel like user interface where clients can search PIDs and PID Colors based on various criterion and tag them with enterprise attributes
• AutoTagging UI: User interface to create and manage auto tagging rules based on product hierarchy.
• Partner with architects, business owners to understand technical requirements and create detailed technical specifications capturing functional and non-functional requirements.
• Write technical stories with precise acceptance criteria in jira, review and size them with dev and QE team and serve as SPoC for all functional queries from dev/QE while they work on creating micro-services APIs based on JSON.
• Development, bug fixes. Coordination between developers and QE to defect resolution in timely manner Participating in daily stand-ups, iteration planning meetings, design discussions, story review and sizing discussions.
• Review and provide feedback on test cases, feature file, test scenarios prepared by QE.
• Provide knowledge transfer to the production support team for maintenance and production support of the features deployed in production environment.

Confidential, Deerfield, IL

Business Systems Analyst

Responsibilities:

• APDS (Automated Plasma Dispositioning System) is java-based web application to track plasma received from various supplier - from receiving through start of manufacturing process. APDS software standardizes, simplifies, and automates verification for plasma unit acceptability and sorting of plasma units (dispositioning) received from suppliers.
• Critical data is captured at each process step to enable complete traceability of each plasma unit. APDS includes necessary integrations with suppliers (i.e. Donor Information System (DIS), American Red Cross (ARC)), Enterprise Resource Planning (ERP), APDS-SL/Manufacturing Execution Systems (MES), and Testing Systems.
• Confidential was submitting the APDS to FDA for 510(K) approval in order to market the system as a medical device.
• Participate in various discussions/meetings/sessions with Business/Product Managers to analyse the APDS functionality and identify the gaps that can be a potential roadblock for 510(K) approval.
• Validate/Review the BRDs/UCs provided by the business and prepare detailed Functional Specs.
• Analysed the open bugs with business, triage them and identify the ‘must-fix’ before the submission.
• Create/Update Business Requirement Documents, Use Cases and Functional Specs in a defined 510(k) format/template.
• Discuss the detailed FSD with development team to help them understand the requirements/functional specifications. Help the development team with any functional query/issue during the development phase.
• Coordinate with Validation/QA team to help them create the test cases/scripts and setting up the validation environment with test data.
• Coordinate with boundary teams that interface with APDS to facilitate the integration testing.
• Was able to understand the functional and technical aspects of a complex application (APDS) and prepared non-existent or insufficient technical documents (FSDs, process flows, test cases) in record time. These documents were requirement for 510K approval and ultimately helped Confidential secure the 510K certification from FDA.

Confidential, Santa Clara, CA

System Analyst/Project Lead/Lead Developer

Responsibilities:

• Part of the team responsible for Service Delivery of manufacturing portfolio comprising of 40+ mission critical applications.
• Joined the team as developer and rose through the ranks to be Project Leader, leading a team of 6 from onsite.
• Support team’s onsite face to the clients/stakeholders/end-users. Responsible for meeting/exceeding all established account metrics, contractual obligations and SLAs and ensuring delivery of the support, development tasks and projects.
• Worked as Analyst/Coordinator from onsite at Sun’s Santa Clara headquarters in last two years of tenure, managing global application support team. Monitored offshore work queues and assigned initial work to appropriate offshore team members, ensuring a balanced workload.
• Interacted with onsite business team for requirement gathering, system analysis and finalization of technical & functional specifications, communicated project status to management on a regular basis.