Client Services Manager Resume Timonium, MD - Hire IT People

SUMMARY

Driven professional passionate about supporting company growth. Sound experience within the discipline of communication, client relationship management, Software as a Service (SaaS) and strategic marketing.

TECHNICAL SKILLS

Skilled in all areas of client relations and account management
Proficient in MS Office including Word, Excel, Publisher and PowerPoint, as well as Workflows, Outlook and SharePoint
Ability to successfully project manage both activities and staff
Effective oral and written communications skills
Strong knowledge of Web 2.0, Point2Point Systems, Constant Contact, and experience with single - source fully integrated data warehouse

PROFESSIONAL EXPERIENCE

Confidential, Timonium, MD

Client Services Manager

Responsibilities:

Identify opportunities for growth and additional revenue; obtained new ACA Reporting business with existing client
Setting daily workload, tracking progress, revising plans to ensure objectives are met while keeping client updated
Play fundamental role in implementing new business; responsible for the effective on-boarding and training with the bottom line of providing employers with streamlined benefits management and employees the tools to make informed benefits decisions
Provide hands-on interaction with end-user to gain valuable source of product input
Establish and maintain relations with clients and provide high standards of service continually
Closely collaborate with cross-functional team members who are directly involved in creating and improving the products and services

Confidential, Glenwood, MD

Account Manager & Business Analyst

Responsibilities:

Serve as the face of the company/reseller as primary company representative to effectively communicate the value of the company's solutions and deliver positive, strategic and proactive client experience while focused on Client success working with companies of all sizes
Review, analyze and evaluate business systems and user needs
Formulate systems to parallel overall business strategies through documenting requirements and defining scope and objectives
Remained engaged with all stakeholders throughout duration of program(s) resulting in the upselling of multiple services and increasing member-participation
Regularly report to client on their program's project scope while managing risks and competing project restraints
Leverage client's knowledge regarding our cloud-based platform features and SaaS capabilities while highlighting the positive impacts of our solutions to secure a renewal and assist with upselling
Effectively identify client needs and leverage our solutions to meet and exceed those needs while incorporating these findings into future plans and recommendations across book of business
Promote company's SaaS cloud-based platform to gain new business and exhibit our competitive advantages through RFPs resulting in several new clients in a 6 month period
Managed the quoting procedure of the underwriting process highlighting our health plan for PCMHs resulting in largely increased exposure to health systems
Travel nearly 50% of time to be present during client's onsite screenings, analyze client satisfaction and cultivate relationship

Confidential Towson, MD

Business Manager

Responsibilities:

Act as a supervisor for staff of 14
Lead hiring team for a new talent; reviewed resumes, set up phone screens and subsequent interviews.
Lead performance reviews for all team members within my location to ensure team was knowledgeable on strengths and areas of improvements, resulting in low turnover within my location
Ensure all team members complete required education, training and certifications and perform frequent retention checks
Boost PR for the location by facilitating events and fostering relations with Mall Marketing resulting in sizeable increases in self-generated revenue as well as helping location to regularly exceed daily, weekly and monthly sales goals

Confidential, Hagerstown, MD

Substitute Teacher

Responsibilities:

Implement essential classroom duties in various elementary, junior high, secondary and special education classrooms, often with minimal notice and guidance while adhering to district educational and behavioral procedures
Present educational materials by engaging in diverse teaching approaches to address each student's learning style and aptitudes, including discourse, discussion, demonstration and individualized instruction
Execute established lesson plans and using professional judgment to introduce new material if applicable

We provide IT Staff Augmentation Services!

Client Services Manager Resume

Timonium, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship