SUMMARY:

• Highly skilled software professional with around 7 years of experience in software industry with 4 years of strong experience as a Salesforce analyst on the Force.com platform and 2 years of Siebel Developer experience.
• Solid Experience in Salesforce CRM, Salesforce Sales, Salesforce Service Clouds and Siebel CRM.
• Well versed in analyzing CRM business processes that include Forecasting, Opportunity to quote conversion, Role Hierarchy, Order Management, Account Management and Activity assignment in a multi - tier environment.
• Strong experience on Sales, Marketing and Service CRM Modules both in Siebel and salesforce.
• Proficient in performing detailed analysis of business and gatshering technical requirements.
• Designed applications using Object Oriented Analysis and Design (OOAD) artifacts like Class diagrams, sequence diagrams, Activity diagrams, and Data Flow diagrams using UML.
• Experience in creation of Users, Assignment Rules, Validation Rules, Workflows and Approval processes.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, AppExchange, Validation Rules and Triggers.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Public Groups, Workflow, Activities and Events, Email notification and templates, Reports and Dashboard.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Worked on Data Migration tools like Apex Data Loader, Workbench, Salesforce Import and Export Wizard to Import and Export the data to the Force.com platform.
• Good Understanding and knowledge on development of Apex Classes, Triggers, Visualforce pages, Components, Email Services using Force.com IDE.
• Hands on experience in analyzing SOQL and SOSL queries in Apex Classes and Triggers. Experienced in working with relational databases like SQL Server.
• Worked on various out of the box functionalities like Data.com Duplicate Management and Deduping Rules.
• Work on Batch and Scheduled Apex for Data Migration and Data Clean Up.
• Performed Unit testing and implemented Test cases to test the end to end functionality.
• Expertise in working with Cross Functional Technical and Business Teams within an Organization.
• Strong working expertise in Siebel Configuration .
• Good working experience in Web services, EIM and EAI Technology.
• Good working experience in Oracle BI Publisher for reporting, deployment and designing layout.
• Strong troubleshooting skills and proven ability to prioritize tasks and resources to meet deadline and goals.
• Worked on preparing Use Cases and converting Business requirements to Technical Documents as SalesForce Business Analyst.
• Familiar with Ticket system, Acknowledging, Resolving, and Closing of salesforce tickets in timely manner on priority basis.

TECHNICAL SKILLS:

SFDC Technologies: Salesforce CRM, Sales Cloud, Service Cloud, Process Builder, Workflows and Approvals, Dashboard and Reports creations, Custom Labels, Custom Settings, Roles, Profiles, Permission Sets, public groups,Data.com Duplicate Management, Visualforce, Apex Triggers, SOQL, SOSL

Salesforce Tools: Force.com IDE, Visual Studio 2010 MavensMate Plug-in, Sublime Text 3, Force.com Data Loader, Workbench, Developer console

Siebel Tools: Siebel CRM, Siebel EAI, Siebel EIM, SOAP UI, Oracle BI Publisher

Defect Tracking Tool: HPQC, JIRA

Programming Languages: Apex, Java, Siebel eScript, HTML, XML, SQL

Version Control: Visual Source Safe (VSS), Clear Case, SVN

Documentation Tools: Excel, Visio, Word, SnagIt, Star UML

PROFESSIONAL EXPERIENCE:

Confidential, Windsor, CT

Salesforce Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Requirements.
• Followed Waterfall methodology. Attended stand-up meetings on daily basis and organized walkthrough meetings with Dev & QA teams on weekly basis.
• Conducted various integration sessions with other systems/team in order to accomplish the integration requirements. This involved communicating with various other internal teams within Voya.
• Created various data translation and interface specification documents.
• Created Config-Tech design documents which provided detailed description of various salesforce functionalities implemented.
• Worked on customer data analysis in order to define the duplicate and matching rules. So as to avoid data duplication.
• Worked on Data.com Duplicate management and defined various matching and duplicate rules.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Quote, Activities, Reports and Dashboards.
• Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to provide more clarity on requirements.
• Handled various support issues and defects on day-to-day basis and updated JIRA and HPQC accordingly.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Involved during development of Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for various functional needs and deployed in DEV, TEST and PROD environments.
• Scheduled Batches for sending emails to customers once the plan was live.
• Scheduled various reports to be emailed to the user as per the frequency defined by business.
• Handled Regression testing for various scenarios and logged the bugs in QC.
• Developed SOQL and SOSL queries to get data from different related objects.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Performed various data loads as per the business needs.
• Coordinated with production support team and provided the mapping documents for futuristic data loads.
• Created and maintained the documentation for application Design, data mapping document for Migration and technical design document.
• Good Experience on Resolving Salesforce Tickets raised from various Business users, Acknowledging, Resolving and closing of salesforce tickets on priority basis and communicating to users.
• Worked with release management team for performing various post & pre migration tasks and conducting initial level of BA checkout.
• Assisted users during the Business Check out and worked on consolidating signoffs from various business markets.
• Presentations of weekly progress on salesforce developments for Monthly Productions Releases.
• Communicating with executive management on weekly project status and overall project progress towards the target.
• Closely worked with Salesforce.com consultants for implementing the business solutions for the client requirements.
• Experience in performing smoke test in salesforce and other integrated environments.

Environment: Salesforce.com, Custom Objects, Custom Tabs, Workflow & Approvals, Process Builder, Reports & Dashboards, validation rules, Data.com Duplicate Management, Workbench, Data Loader, QC, SharePoint MS Word, MS Visio, SnagIt and Excel.

Confidential, Hoffman Estates, IL

Salesforce Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Followed agile methodology. Attended stand-up meetings on daily basis and organized meetings with teams on weekly basis.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Reports and Dashboards.
• Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on preparing Use Cases and converting Business requirements to Technical Documents as SalesForce Business Analyst as a replacement for a colleague.
• Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to provide more clarity on requirements.
• Handled various support issues and defects on day-to-day basis and updated JIRA and HPQC accordingly.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Development of Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for various functional needs and deployed in DEV, TEST and PROD environments.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from different objects.
• Implemented service cloud, service console and configured Email-to-Case and enabled communities in cases.
• Scheduled Batches from sending emails to customers once the order was processed.
• Worked on batch Apex and schedule apex for data migrations and Async functionalities.
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types and also work on scheduling them based on requirements using process builder.
• Handled Regression testing for various scenarios and logged the bugs in JIRA.
• Developed SOQL and SOSL queries to get data from different related objects.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Created and maintained the documentation for application Design, data mapping document for Migration and technical design document.
• Good Experience on Resolving Salesforce Tickets raised from various Business users, Acknowledging, Resolving and closing of salesforce tickets on priority basis and communicating to users.
• Worked on implementing, developing and customizing customer communities based on clients' requirements.
• Presentations of weekly progress on salesforce developments for Monthly Productions Releases.
• Communicating with executive management on weekly project status and overall project progress towards the target.
• Closely worked with Salesforce.com consultants for implementing the business solutions for the client requirements.
• Experience in performing smoke test in salesforce and other integrated environments.

Environment: Salesforce.com, Custom Objects, Custom Tabs, Chatter, Email Services, Workflow & Approvals, Process Builder, Reports & Dashboards, validation rules, report, Workbench, Data Loader, Visualforce page, Apex Classes, Apex Custom Controllers, JIRA and Excel

Confidential

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Defined lookup and master-detail relationships on different objects and created junction objects to establish relationships among objects.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Used Apex Data Loader and workbench mapped data sources and loaded data from legacy systems to Salesforce.com.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked on integration of data from SIEBEL team.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating reports and saved them for further access to the users.
• Developed different Visualforce pages to suit to the needs of the application using different Visualforce components.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Administrated and monitored various Salesforce application, hence worked on defects.

Environment: Salesforce.com, Apex, Visualforce, triggers, workflow, validation rules, SOSL, SOQL, report, dashboard, Force.com IDE, HTML, XML, Siebel Excel.

Confidential

Salesforce Business Analyst

Responsibilities:

• Ordering & Delivery - rolled out to 29 countries, 6000 Customer Managers
• Field Operations & KAM - rolled out in 6 countries
• Issue Handling/ Call Centre - rolled out in 6 countries
• Worked on various Salesforce.com standard objects including accounts, contacts, reports, dashboards, cases events and tasks.
• Followed agile development methodology for implementing the project.
• Created various profiles, roles, and page layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed custom tabs, validation rules, approval processes and auto-response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on the call center applications and allowed the end users to maintain a track history of customer's complaints.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Developed business documents for Salesforce.com custom objects.
• Worked on different portals like self-service portal, partner portal and customer portal.
• Developed several custom reports & dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided training for the business users about the system.

Environment: Saleforce.com CRM, Force.com platform, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Dashboard, Security Controls, Workbench and data loader.

Confidential

Siebel Developer

Responsibilities:

• Responsible for developing the Siebel UI, Business and Database layer objects.
• Responsible to script Business Services, server scripts and browser scripts to implement Business functionality.
• Responsible for creating Workflows, Data Maps, web services and IOs.
• Responsible for preparing Unit Test Cases and executing the same.
• Mentored Fresher's who joined the team and conducted training sessions on technical implementation.
• Responsible for analyzing and fixing the defects.
• Responsible for conducting POC's and preparing client presentation documents.
• Responsible for giving Knowledge Transition to new resources and to Production Team.
• Responsible for developing the Siebel UI, Business and Database layer objects.
• Responsible to script Business Services, server scripts and browser scripts to implement Business functionality.
• Responsible for creating Workflows, Assignment and Workload Rules, Web Services, Data Maps Data Validation Manager Rules and IOs.
• Developed .ifb files for data loads through EIM and SQL loader.
• Responsible for creating and modifying reports using BI Publisher and MS Word
• Performed Poe's for new requirements and provided technical solutions.
• Mentored the team members in learning EIM and EAI.
• Responsible for preparing Unit test cases and executing the same.
• Responsible for analyzing and fixing the defects raised.

Environment: Siebel Retail, Siebel Tools 8.1.1.11, Oracle11g, SQL Developer, Oracle BI Publisher, SVN, SOAP UI, HPQC.

Confidential

Siebel Developer

Responsibilities:

• Responsible to analyze/understand the business requirements.
• Responsible for creating High Level and Low Level Design documents.
• Responsible for developing the Siebel UI, Business and Database layer objects.
• Responsible to script Business Services, server scripts and browser scripts to implement Business functionality.
• Responsible for preparing Unit test cases and executing the same.

Environment: Siebel Consumer Goods 8.1.1.9, SQL Developer, Oracle 10, HPQC.