SUMMARY

• I am a highly effective associate with a record of exceptional performance with direct and indirect sales, customer service, and employee training.
• Generally, I am placed apart of leading teams in any given field of work.
• Throughout my career of work I have become adept at communicating well with decision makers and making decisions for them.
• Advanced listening skills with customer base and management team.
• Naturally I am a born problem solver, team player and leader by example.
• In search for an opportunity in Staff Training or the financial industry.

PROFESSIONAL EXPERIENCE

Appointment Coordinator

Confidential, Detroit, MI

Responsibilities:

Notify customers of their scheduled installations and confirm their availability. Entered changes and notes into company database.

Sales Representative

Confidential, Towson, MD

Responsibilities:

Apart of highest ranking sales team within company. Through designated territory sale value of Confidential telecommunications too existing and new customers.

Business Account Executive

Confidential, Owings Mills, MD

Responsibilities:

Establish credit card processing services to merchants through designated territory.

Personal Trainer / Boxing Trainer

Confidential, Owings Mills, MD

Responsibilities:

Small business built on experience in several different athletic structures. Providing guidance in self - defense and physical health. Helping people in search for fast and consistent results. Created website for clients to schedule appointments, make payments and view services.

Maryland State Board of Elections

Confidential

Responsibilities:

Hired for 2016 United States Presidential Elections by the Maryland state board of elections to train election officials on new voting systems and customer service protocol throughout entire Maryland State. With classes ranging from 20 to 30 of election judges. Supervised Baltimore County State hired Techs prepare voting devices for 2016 Presidential Election.

Customer Service Rep/Call center

Confidential, Maryland

Responsibilities:

Employee responsible for maintaining integral goodwill between Confidential and the customers by answering, solving escalated problems, and providing advice or assistance in utilizing Confidential method of travel. Training new hires on the quality and speed of calls, as well as properly educating customers. High relationships formed by a pure dedication and will to excel. Allowed the provision in departments demanding quick learning skills and high level of focus. Averaging highest standard quality of calls taken on quality chart. Apart of highest ranking team in call center. Data search and entry in company secured database.

Customer Care Financials

Confidential

Responsibilities:

Confidential is a publishing company with a variety of different newsletters and subscriptions of strategic ways to invest in the Stock Market. Editors from the likes of Jim Rickards and many others. In customer care my position is to handle the customer's subscripted accounts and market additional subscriptions based on the likes of the customer.