Business Analysis Resume

SUMMARY

Intellectual, progressive, experienced, and passionate leader of product, technology, and strategy organizations with a distinguished career of 20 years building and growing global highly - regulated enterprises from start-up through maturity.
Strong, established reputation for delivering extraordinary results driving top and bottom line profitability through the ever- shifting marketplace with well-rounded products, technology, increased process efficiency, and blissful user experiences.
Highly strategic and technical complemented by a robust business acumen.
Visionary, entrepreneurial, collaborative, and results- oriented with demonstrated experience planning, executing, and measuring the success of initiatives.
Outstanding ability to architect creative solutions for versatile platform capabilities that meet existing and future complex market needs, increase the value of current products and services, and introduce new offers.
SME in financial, marketing, technology, and ecommerce markets, products, operations, regulations, and systems.
Cultivates deep client relationships through a passion for customer experience, being a VoC evangelist, and providing white-glove service.

AREAS OF EXPERTISE

TECHNICAL SKILLS

ITIL, UML, SDLC, SOA, OOD, MVC, MicroServices, UX / UI, C#, VB,ASP, NET, Java, PHP, Javascript, Nodejs, IFX, FIX, MISMO, VS, TFS, JIRA, Confluence, Portfolio, Git, TortoiseSVN, Jenkins, IIS,Apache, AS400, Linux, LAMP, HTML5, XML, XHTML, CSS, SOAP, REST, WSDL Web-Services, MQ, S/FTP, PGP, TLS, SSH, SSL, SAML, TCP / IP, Tivoli
Active Directory, MySQL, MS SQL, SSRS, MongoDB, NoSQL, Hadoop, Tableau, Oracle, JSON, PowerCenter, Crystal, DW, ETL, MIS, BI Data Center Design, Capacity Planning, On-prem & Outsourced DCIM, Cloud - SaaS, DaaS, PaaS, IaaS, UCaaS, AWS, cPanel, Networking, GPU & MIC HPC, NAS, sAn, DAS, Virtualization, VMware / Hypervisor / Xen. DR / BC
MS Office, Clarity, ClearQuest, HP Quality Center, Salesforce.com, Marketo, Remedy, Agile Scrum, Waterfall, & RUP

PROFESSIONAL EXPERIENCE

Confidential

Business Analysis

Responsibilities:

Perform forensic investigation of current business units and technology platforms, identify opportunities for improvement, define and document target solutions, roadmaps, and execution plans.
Interviewing users and stakeholders
Analyzing data, procedures, and processes
Hands-on examination of systems
Lead solution design, validation, and prioritization sessions
Document functional and non-functional requirements, translating them into technical specifications, or new functional processes and procedures.
UML, data modeling / mapping, UI / UX, use cases, user stories, acceptance criteria, etc.
Design and facilitate quality testing and issue remediation.
Train and support users on new systems and procedures while ensuring appropriate feedback loops are in place and effective.
Liaise between all members of the initiative to ensure clear, easy to understand communication.

Product Development, Management, & Marketing

Confidential

Responsibilities:

Hands-on and client facing product owner including market analysis, strategic positioning, product definition and delivery (vision, roadmap, requirements, etc.), designing and delivering successful marketing strategies and sales models that result in high conversion, short cycle, and profitable client acquisition, retention, and growth.
Full P&L, PLM, and SDLC ownership.
Architected, designed, and implemented brand new businesses and high volume product offerings with significant SaaS components including:
B2B personal trust and investment solutions targeting RIAs, FAs, money managers, tax advisors, attorneys, and banks
B2B and B2C retail, commercial, treasury, and lending financial and FinTech solutions
B2B, B2C, and B2B2C AdTech platforms with a focus on social sharing, user generated content, and rewards gamification
Increased Net Promoter Score to 90+ through human behavior / experience monitoring and analysis, Voice of the Customer awareness, and customer-centric experience modeling.
Deliver through all stages of marketing and selling to establish, publicize, and distribute brand and meet / exceed revenue goals.

Program, & Project Management

Confidential

Responsibilities:

Interface with all levels of the organization to plan for organizational initiatives at 1, 3, and 5 year marks with a focus on ROI, competitive advantage, and regulatory compliance.
Use Agile Scrum, Waterfall, RUP, and hybrid methodologies to deliver portfolios on time and within budgets ~$100MM+.
Mentor team on leadership practices, risk identification and mitigation, KPIs / SLAs, and recruiting and growing talent.
Serve as SME for programs providing best single point of contact for any matters relating to the efforts.