EDUCATION

Master of Science in Instructional Design

PROFESSIONAL TRAINING

RWD Technologies uPerform® technical training, InfoVision® Project training, and Technical Leader training

SAP trainingin SAP modules: Reinsurance (FS-RI), Risk Manager (FS-RM), Policy Management (FS-PM), Master Data Records, Business Warehouse (BW), Finance/Controlling (FICO), Collections/Disbursements (FS-CD), Accounts Receivable (FS-AR), and General Ledger (FI-GL) interfaces

Chartered Property & Casualty Underwriter (CPCU) completed Sections 510, 520, 530, and 553

Designation in General Insurance (INS) designation earned March, 2006

Fellowship Life Management (FLMI) Parts 280, 290, and 310 completed

Registered Professional Liability Underwriter (RPLU) - Completed Parts I and II

Software Training Lotus Notes, Microsoft Office Suite, Oracle Basic Navigation, SAP Navigation, Adobe, Adobe Professional, NetSuite, and Captivate

SOFTWARE PROFICIENCIES

Software Tools: Lotus Notes, PowerPoint, Captivate, uPerform, InfoPak, Microsoft Office Suite, Visio, SERFF, Adobe, SharePoint, Webcasting (WebEx), Paint, Snagit, Deltek and other timekeeping software, LMS, and Ecolab
Web Based Research Databases: LexisNexis, CCH, Westlaw, AKO, and others (such as ISO and State Insurance Departments)
SAP Modules: Financial Services Reinsurance (FS-RI), Insurance (FS-PM), Finance (FICO G/L, FM, and AR), Human Resource Management (HRM/CATS), and Logistics/Materials Management (MM - Acquisitions)
NetSuite: All functional areas
Insurance Underwriting Systems: Visual FoxPro based, AS400, and others

KEY SKILL SETS

Instructional design Graphic design
Instructor led training (ILT In person and distance) Regulatory interpretation and application
Presentation Skills Technical and Business Writing
Business process analysis and documentation Training data testing and documentation
Change Management and post go-live support Computer based training (CBT) design
Business Process mapping and re-engineering System testing and documentation

PROFESSIONAL EXPERIENCE

Independent contractor May 2010 to present

Technical Writer/Business Analyst
Confidential, October 2011 to Present

• Interview internal employees to gather system requirements/relevant business process details
• Process documentation for all functional areas (as is and to be)
• Attend meetings with software vendor
• Compose User Acceptance Test (UAT) scripts/facilitate user acceptance testing
• Create and edit user manual for new software system implementation
• Configure/assign security roles
• Compose system testing scenarios and track and report system bugs
• Provide role based training for employees

Senior Consultant
Confidential,March 2011 to September 2011

• Coordinated and developed subject matter expert (SME) relationships
• Developed work instructions and other training materials for FICO module
• Supported change management via workshops, training, and one-on-one guidance
• Conducted training in Productivity Pak for super users and train-the-trainer
• Scoped data requirements for training delivery
• Provided status reports on work progress via tracker and other tools

Senior Consultant
Confidential,September 2010 to February 2011

• Produced sustainment reference workbooks for the HCM/CATS SAP module
• Provided on the ground change management support via help desk and deskside for the HCM/CATS SAP module
• Conducted post-go live workshops with super users for ANAD personnel and managers
• Developed post-go live training materials

SAP Instructional Designer/E-Learning Developer
Confidential, May 2010 to September 2010

• Coordinated and developed subject matter expert (SME) relationships
• Developed training manuals for functional areas of Funds Management and Labor
• Developed computer based training (E-Learning) for FICO and HR modules
• Developed work instructions and other training materials as required
• Data creation and load for training/test environments in SAP
• Provided status reports on work progress via tracker and other tools

Confidential, November 2007 to April 2010

SAP Instructional Designer
Project 1: Training Developer Preparation and on-boarding

• Developed and delivered course in Basics of Instructional Design for Army LMP project for new training developers

Project 2: Confidential,

• Pre-screened consultant staff and provided feedback
• Development and design of over 10 ILT/E-Learning courses the Financial (FICO), Human Resources (HR), and Acquisition (MM) SAP modules
• Developed real-life business scenarios for training materials
• Developed post-assessments for end users and trainers
• Identified and created training Master Data for Human Resource (HR) and Acquisition (MM) training courses
• Performed data testing
• Performed business process analysis
• Conducted “Train the Trainer” sessions and participated in instructor certification process
• Coordinated and developed subject matter expert (SME) relationships
• Management of the time entry system for Finance/Acquisition team
• Provided field support for deployed trainers
• Provided status reports on work progress via tracker and other tools
• All work products delivered on time and above client expectations

Project 3: Confidential,

• Upgraded, developed and designed over 10 courses the Financial (FICO), Human Resources (HR), and Acquisition (MM) SAP modules
• Developed real-life business scenarios for training materials
• Developed post-assessments for end users and trainers
• Provided field support for deployed trainers
• Coordinated special projects as required
• Development of computer based training (E-Learning) for special topics
• Assisted with curriculum design for special Army units
• Provided status reports on work progress via tracker and other tools
• All work products delivered on time and above client expectations

Confidential, Princeton, NJ October 2006 to October 2007

Consultant/Trainer

• Responsible for design and delivery of training curriculum for new and existing Business and Technical consultants
• Developed curriculum, course design, and supporting training materials and scripts to facilitate end user learning of the architecture and navigation within the msg, Inc. and SAP systems of: FS-RI, FS-RM, and Business Partner as well as the related interfaces to BW, FS-CD, FS-AR, FS-AP, and FI-GL
• Conducted instructor led classes in the basic functions of insurance/reinsurance business processes, structure, recordkeeping, accounting, batch processing, reporting, and basic customization for technical consultants
• Oversaw post-learning evaluation of new hires that consisted of a stand up presentation of a live business case to their manager and select members of the team
• Developed training manuals and reference guides for consultants and end users
• Provided support and training for the key user project for technical consultants
• Responsible for the coordination of on-going training and sales presentation activities for the team and served as the go-to person for trouble shooting on the development system
• Engaged in system testing in tandem with off-site consultants

Confidential, Philadelphia, PA September 2005 to October 2006

Instructor

• Delivered Instructor Led Training (ILT) for insurance professionals for general commercial insurance and commercial property insurance underwriting courses for insurance designations
• Provided off-site support for students
• Developed training manuals including: visual aids, lesson plans, study aides, chapter summaries, and tests