Sr. Business Analyst/Functional Analyst Resume Atlanta, GA - Hire IT People

SUMMARY

Business Analyst/Project Manager who plans and manage projects with technology solutions that align with business goals and who has a proven record of success with all phases of diverse technology projects.

TECHNICAL SKILLS

Software: Microsoft Office Suite (Word, Excel, Access, Outlook, Project, Publisher), SAP, Qlikview, Protivity, Micros Strategy, Tableau, Active Directory, SharePoint, Remedy, Microsoft Team Foundation Server

Hardware: Cisco/Meraki Routers, Point of Sale devices (Micros Simphony, Agilysys, Volante)

PROFESSIONAL EXPERIENCE

Sr. Business Analyst/Functional Analyst

Confidential, Atlanta, GA

Responsibilities:

Managed a team of Database developers gathering financial data for dashboard reporting using BI software, Qlikview.
Conducted business requirements gathering using Scrum project methodology for multiple projects.
Created Test scripts for user acceptance testing for Quality Assurance.
Created training documents for users for multiple applications developed.
Created project charters for various project for IT development team
Trained end - users on newly developed and enhanced applications.
Managed Point of Sale escalation issues between the business and vendors for 100+ clients.

Business Solutions Manager/Field Systems Specialist

Confidential, Atlanta, GA

Responsibilities:

Implemented new and existing Point of Sale and system software projects.
Managed implementation of SharePoint sites and eCommerce Catering websites.
Worked with all levels of management within organization to implement projects.
Managed mobile data tracking system using devices which tracked nursing and hospital inventory.
Trained director-level and below on newly implemented systems.
Project Managed the successful implementation of time tracking devices in 75 locations across the US within a year’s time.
Project Managed several Point of Sale implementations resulting in projects completed on time, in scope and within budget.

Information Systems Manager

Confidential, Atlanta, GA

Responsibilities:

Managed a staff of team members to support local, visiting staff and guests within corporate office.
Worked directly under VP of technology for budget compliance.
Supported administrative to senior level management for deskside support and network connectivity.
Successfully managed the implementation of projects: Voice Over IP conversion, Hardware server conversion and Windows Operating System conversion.

Customer Support Specialist

Confidential, Atlanta GA

Responsibilities:

Trained and educated the corporate and associate staff on new products and services.
Provided technical support for end users in a Citrix environment using Wyse Thin-clients.
QA Tested new software that was implemented in the work environment.
Researched and Implemented PDF converter software across firm resulting in costs savings exceeding $25,000.

Technical Analyst

Confidential, Marietta GA

Responsibilities:

Provided end-user support for large Medical transcription software company.
Performed daily issue resolution for Medical transcription specialists using VPN software.

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Sr. Business Analyst/functional Analyst Resume

Atlanta, GA

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