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Sr. Business Analyst/functional Analyst Resume

Atlanta, GA

SUMMARY

Business Analyst/Project Manager who plans and manage projects with technology solutions that align with business goals and who has a proven record of success with all phases of diverse technology projects.

TECHNICAL SKILLS

Software: Microsoft Office Suite (Word, Excel, Access, Outlook, Project, Publisher), SAP, Qlikview, Protivity, Micros Strategy, Tableau, Active Directory, SharePoint, Remedy, Microsoft Team Foundation Server

Hardware: Cisco/Meraki Routers, Point of Sale devices (Micros Simphony, Agilysys, Volante)

PROFESSIONAL EXPERIENCE

Sr. Business Analyst/Functional Analyst

Confidential, Atlanta, GA

Responsibilities:

  • Managed a team of Database developers gathering financial data for dashboard reporting using BI software, Qlikview.
  • Conducted business requirements gathering using Scrum project methodology for multiple projects.
  • Created Test scripts for user acceptance testing for Quality Assurance.
  • Created training documents for users for multiple applications developed.
  • Created project charters for various project for IT development team
  • Trained end - users on newly developed and enhanced applications.
  • Managed Point of Sale escalation issues between the business and vendors for 100+ clients.

Business Solutions Manager/Field Systems Specialist

Confidential, Atlanta, GA

Responsibilities:

  • Implemented new and existing Point of Sale and system software projects.
  • Managed implementation of SharePoint sites and eCommerce Catering websites.
  • Worked with all levels of management within organization to implement projects.
  • Managed mobile data tracking system using devices which tracked nursing and hospital inventory.
  • Trained director-level and below on newly implemented systems.
  • Project Managed the successful implementation of time tracking devices in 75 locations across the US within a year’s time.
  • Project Managed several Point of Sale implementations resulting in projects completed on time, in scope and within budget.

Information Systems Manager

Confidential, Atlanta, GA

Responsibilities:
  • Managed a staff of team members to support local, visiting staff and guests within corporate office.
  • Worked directly under VP of technology for budget compliance.
  • Supported administrative to senior level management for deskside support and network connectivity.
  • Successfully managed the implementation of projects: Voice Over IP conversion, Hardware server conversion and Windows Operating System conversion.

Customer Support Specialist

Confidential, Atlanta GA

Responsibilities:

  • Trained and educated the corporate and associate staff on new products and services.
  • Provided technical support for end users in a Citrix environment using Wyse Thin-clients.
  • QA Tested new software that was implemented in the work environment.
  • Researched and Implemented PDF converter software across firm resulting in costs savings exceeding $25,000.

Technical Analyst

Confidential, Marietta GA

Responsibilities:

  • Provided end-user support for large Medical transcription software company.
  • Performed daily issue resolution for Medical transcription specialists using VPN software.

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