TECHNICAL SKILLS
- Knowledge: Project Management, Business Analysis, Financial Analysis, Digital Marketing, Cloud Computing, Data Analytics, Business Intelligence, Business Process Improvement, Web Development
- Technical: SQL, Ruby on Rails, Python, HTML, CSS, Amazon Web Services (AWS)
- Software: Excel, Word, Visio, MS Project, Tableau, Power BI, Toad, Salesforce, Pipedrive, Wordpress, Magento, Google AdWords, Google Analytics, Photoshop, Illustrator
WORK EXPERIENCE
Business Systems Analyst
Confidential
Responsibilities:
- Collaborated directly with stakeholders to understand and analyze business objectives and processes to recommend improvements and ensure overall technical compatibility and stakeholder satisfaction
- Created and maintained project plans, identified resource needs, and managed project schedules; collaborated effectively across teams to define strategy, goals and commitment to timelines and deliverables
- Supported and coordinated development, quality assurance and user - acceptance testing activities as it pertains to system functionality throughout the project lifecycle
- Created workflows, process maps and summaries to document processes, procedures and possible solutions
Digital Marketing Coordinator
Confidential
Responsibilities:
- Analyzed marketing and sales data to develop insights to make recommendations for optimization and created and maintained dashboards and metrics reports to monitor business impact
- Built real-time dashboards and reports, set industry specific KPI’s and metrics, setting data collecting services and using data from various departments to provide insights and recommendations to management
- Developed a new company website, implemented a customer relationship management (CRM) and integrated multiple systems within the organization to increase efficiency and communication
- Planned and managed a local marketing strategy using a pay-per-click, inbound content marketing, email marketing, social media marketing, and search engine optimization marketing mix to increase traffic and lead generation
Account Coordinator
Confidential
Responsibilities:
- Served as a consultant advising clients on identifying initiatives and ensure successful implementation to achieve the client's critical goals
- Managed and provide day to day oversight of teams members, actively managed scope of 7 work, and responsible for ensuring the effective, efficient and correct flow of communication
- Created and automated reports, perform data analysis, and provided meaningful insights into business results and operational performance to support day to day operations and initiatives for the clients
- Handled assigned special projects on a timely basis. Include sales blitzes, operations project’s, or brand-specific marketing projects
E-Commerce Specialist
Confidential
Responsibilities:
- Monitored key performance indicators and customer feedback to help develop sales and improvement plans
- Managed daily e-commerce activities on Amazon, eBay, and the company website developed by myself using the Wordpress framework
- Provided reporting and analysis using a variety of tools including Google Analytics, Salesforce, Mailchimp, Sprout Social, Wordpress, and Magento
- Maintained and responded to customer complaints on the e-commerce platforms, email, and social media, and deal with interface bugs, usability issues, and other problems
