Business Systems Analyst Resume

TECHNICAL SKILLS

Knowledge: Project Management, Business Analysis, Financial Analysis, Digital Marketing, Cloud Computing, Data Analytics, Business Intelligence, Business Process Improvement, Web Development
Technical: SQL, Ruby on Rails, Python, HTML, CSS, Amazon Web Services (AWS)
Software: Excel, Word, Visio, MS Project, Tableau, Power BI, Toad, Salesforce, Pipedrive, Wordpress, Magento, Google AdWords, Google Analytics, Photoshop, Illustrator

WORK EXPERIENCE

Business Systems Analyst

Confidential

Responsibilities:

Collaborated directly with stakeholders to understand and analyze business objectives and processes to recommend improvements and ensure overall technical compatibility and stakeholder satisfaction
Created and maintained project plans, identified resource needs, and managed project schedules; collaborated effectively across teams to define strategy, goals and commitment to timelines and deliverables
Supported and coordinated development, quality assurance and user - acceptance testing activities as it pertains to system functionality throughout the project lifecycle
Created workflows, process maps and summaries to document processes, procedures and possible solutions

Digital Marketing Coordinator

Confidential

Responsibilities:

Analyzed marketing and sales data to develop insights to make recommendations for optimization and created and maintained dashboards and metrics reports to monitor business impact
Built real-time dashboards and reports, set industry specific KPI’s and metrics, setting data collecting services and using data from various departments to provide insights and recommendations to management
Developed a new company website, implemented a customer relationship management (CRM) and integrated multiple systems within the organization to increase efficiency and communication
Planned and managed a local marketing strategy using a pay-per-click, inbound content marketing, email marketing, social media marketing, and search engine optimization marketing mix to increase traffic and lead generation

Account Coordinator

Confidential

Responsibilities:

Served as a consultant advising clients on identifying initiatives and ensure successful implementation to achieve the client's critical goals
Managed and provide day to day oversight of teams members, actively managed scope of 7 work, and responsible for ensuring the effective, efficient and correct flow of communication
Created and automated reports, perform data analysis, and provided meaningful insights into business results and operational performance to support day to day operations and initiatives for the clients
Handled assigned special projects on a timely basis. Include sales blitzes, operations project’s, or brand-specific marketing projects

E-Commerce Specialist

Confidential

Responsibilities:

Monitored key performance indicators and customer feedback to help develop sales and improvement plans
Managed daily e-commerce activities on Amazon, eBay, and the company website developed by myself using the Wordpress framework
Provided reporting and analysis using a variety of tools including Google Analytics, Salesforce, Mailchimp, Sprout Social, Wordpress, and Magento
Maintained and responded to customer complaints on the e-commerce platforms, email, and social media, and deal with interface bugs, usability issues, and other problems