We provide IT Staff Augmentation Services!

Applications /analyst Resume

Charlotte, NC

TECHNICAL SKILLS

  • Experience in communicating with various levels of management
  • Experience working with and troubleshooting Windows 7, 8, 10
  • Strong MS Excel skills including V - Lookup function, PivotTables, Excel Solver, and Macros
  • Proficient in Word, Access, Outlook and PowerPoint
  • Strong written and verbal communication skills developed in customer service settings
  • LAN, WAN, Production Data Center
  • SAP, MS Office - MS Outlook, Word, Excel, Access, Power Point, Publisher, Visio, Project, SharePoint Workspace, Dreamweaver
  • Hardware and software troubleshooting
  • Hardware updates including but not limited to RAM, graphics cards, monitors, mother boards
  • Can accurately type at over 65 wpm

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Applications /Analyst

Responsibilities:

  • Interact, liaise, and communicate status updates through development cycles.
  • Thoroughly test software releases and contribute to strategic product planning.
  • Constructing self staging software development packages
  • Interact, liaise, and communicate status updates through development cycles.
  • Provide pre - sales support including assisting in feature testing, configuration, customer presentations, meetings, high level design reviews.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

  • Improved workflows through automation and macros
  • Data entry and validation checks.
  • Ensuring data meets documentation and formatting standards
  • Maintaining data base information while reconciling contracts and outstanding balances.
  • Migrating data from Access to Excel to run reports and data forecasts
  • Data analysis and metric generation

Confidential, Charlotte, NC

Data Entry Specialist

Responsibilities:

  • Enters customer and account data alphabetically and numerically into the company’s database
  • Follows established data program techniques and procedures when inputting client information into the database
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy

Confidential, Charlotte, NC

Personal Computer Technician

Responsibilities:

  • Imaged Servers and Personal Computers
  • Virus Removal and infrastructure Hardening
  • Software, OS and NOS Installations
  • Hardware and peripheral fixes
  • Data entry and database management
  • Cyber Awareness training (mobile devices & home PCs)
  • Strong Customer Service Skills

Confidential, Charlotte, NC

Senior Intern Technician

Responsibilities:

  • View/Analyzed metrics for the business sector
  • Generated reports and forecasts using various forecasting tools
  • Assisted with staffing models to account for shrinkage and peak times
  • Created presentations, updated workflows, and updated procedures for management
  • PTO and sick day reconciliation
  • Led classes on updated protocols and procedures

Confidential, Wendell, NC

Intern Technician

Responsibilities:

  • Updated and optimized spreadsheets for client and inventory purposes
  • Created schematics for LV/MV breaker setup to accommodate client needs.
  • Logged information on different parts to ensure accuracy of inventory
  • Use of SAP and Microsoft Office
  • Performs routine clerical duties, including data entry, answering telephones, and assisting customers.

Confidential, Raleigh, NC

Intern Technician

Responsibilities:

  • Monitored quality and accuracy of MRI images
  • Assisted in resolving quality issues by troubleshooting known causes of MRI artifacts and ghosting
  • Contacted clients / customer support to ensure quality of service and to follow up that issues were resolved
  • Managed spreadsheets and contract data to ensure that the most up to date information is available

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