Applications /analyst Resume
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Charlotte, NC
TECHNICAL SKILLS
- Experience in communicating with various levels of management
- Experience working with and troubleshooting Windows 7, 8, 10
- Strong MS Excel skills including V - Lookup function, PivotTables, Excel Solver, and Macros
- Proficient in Word, Access, Outlook and PowerPoint
- Strong written and verbal communication skills developed in customer service settings
- LAN, WAN, Production Data Center
- SAP, MS Office - MS Outlook, Word, Excel, Access, Power Point, Publisher, Visio, Project, SharePoint Workspace, Dreamweaver
- Hardware and software troubleshooting
- Hardware updates including but not limited to RAM, graphics cards, monitors, mother boards
- Can accurately type at over 65 wpm
PROFESSIONAL EXPERIENCE
Confidential, Charlotte, NC
Applications /Analyst
Responsibilities:
- Interact, liaise, and communicate status updates through development cycles.
- Thoroughly test software releases and contribute to strategic product planning.
- Constructing self staging software development packages
- Interact, liaise, and communicate status updates through development cycles.
- Provide pre - sales support including assisting in feature testing, configuration, customer presentations, meetings, high level design reviews.
Confidential, Charlotte, NC
Business Analyst
Responsibilities:
- Improved workflows through automation and macros
- Data entry and validation checks.
- Ensuring data meets documentation and formatting standards
- Maintaining data base information while reconciling contracts and outstanding balances.
- Migrating data from Access to Excel to run reports and data forecasts
- Data analysis and metric generation
Confidential, Charlotte, NC
Data Entry Specialist
Responsibilities:
- Enters customer and account data alphabetically and numerically into the company’s database
- Follows established data program techniques and procedures when inputting client information into the database
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy
Confidential, Charlotte, NC
Personal Computer Technician
Responsibilities:
- Imaged Servers and Personal Computers
- Virus Removal and infrastructure Hardening
- Software, OS and NOS Installations
- Hardware and peripheral fixes
- Data entry and database management
- Cyber Awareness training (mobile devices & home PCs)
- Strong Customer Service Skills
Confidential, Charlotte, NC
Senior Intern Technician
Responsibilities:
- View/Analyzed metrics for the business sector
- Generated reports and forecasts using various forecasting tools
- Assisted with staffing models to account for shrinkage and peak times
- Created presentations, updated workflows, and updated procedures for management
- PTO and sick day reconciliation
- Led classes on updated protocols and procedures
Confidential, Wendell, NC
Intern Technician
Responsibilities:
- Updated and optimized spreadsheets for client and inventory purposes
- Created schematics for LV/MV breaker setup to accommodate client needs.
- Logged information on different parts to ensure accuracy of inventory
- Use of SAP and Microsoft Office
- Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
Confidential, Raleigh, NC
Intern Technician
Responsibilities:
- Monitored quality and accuracy of MRI images
- Assisted in resolving quality issues by troubleshooting known causes of MRI artifacts and ghosting
- Contacted clients / customer support to ensure quality of service and to follow up that issues were resolved
- Managed spreadsheets and contract data to ensure that the most up to date information is available