TECHNICAL SKILLS

• Experience in communicating with various levels of management
• Experience working with and troubleshooting Windows 7, 8, 10
• Strong MS Excel skills including V - Lookup function, PivotTables, Excel Solver, and Macros
• Proficient in Word, Access, Outlook and PowerPoint
• Strong written and verbal communication skills developed in customer service settings
• LAN, WAN, Production Data Center
• SAP, MS Office - MS Outlook, Word, Excel, Access, Power Point, Publisher, Visio, Project, SharePoint Workspace, Dreamweaver
• Hardware and software troubleshooting
• Hardware updates including but not limited to RAM, graphics cards, monitors, mother boards
• Can accurately type at over 65 wpm

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Applications /Analyst

Responsibilities:

• Interact, liaise, and communicate status updates through development cycles.
• Thoroughly test software releases and contribute to strategic product planning.
• Constructing self staging software development packages
• Interact, liaise, and communicate status updates through development cycles.
• Provide pre - sales support including assisting in feature testing, configuration, customer presentations, meetings, high level design reviews.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Improved workflows through automation and macros
• Data entry and validation checks.
• Ensuring data meets documentation and formatting standards
• Maintaining data base information while reconciling contracts and outstanding balances.
• Migrating data from Access to Excel to run reports and data forecasts
• Data analysis and metric generation

Confidential, Charlotte, NC

Data Entry Specialist

Responsibilities:

• Enters customer and account data alphabetically and numerically into the company’s database
• Follows established data program techniques and procedures when inputting client information into the database
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy

Confidential, Charlotte, NC

Personal Computer Technician

Responsibilities:

• Imaged Servers and Personal Computers
• Virus Removal and infrastructure Hardening
• Software, OS and NOS Installations
• Hardware and peripheral fixes
• Data entry and database management
• Cyber Awareness training (mobile devices & home PCs)
• Strong Customer Service Skills

Confidential, Charlotte, NC

Senior Intern Technician

Responsibilities:

• View/Analyzed metrics for the business sector
• Generated reports and forecasts using various forecasting tools
• Assisted with staffing models to account for shrinkage and peak times
• Created presentations, updated workflows, and updated procedures for management
• PTO and sick day reconciliation
• Led classes on updated protocols and procedures

Confidential, Wendell, NC

Intern Technician

Responsibilities:

• Updated and optimized spreadsheets for client and inventory purposes
• Created schematics for LV/MV breaker setup to accommodate client needs.
• Logged information on different parts to ensure accuracy of inventory
• Use of SAP and Microsoft Office
• Performs routine clerical duties, including data entry, answering telephones, and assisting customers.

Confidential, Raleigh, NC

Intern Technician

Responsibilities:

• Monitored quality and accuracy of MRI images
• Assisted in resolving quality issues by troubleshooting known causes of MRI artifacts and ghosting
• Contacted clients / customer support to ensure quality of service and to follow up that issues were resolved
• Managed spreadsheets and contract data to ensure that the most up to date information is available