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Business Analyst Resume

Springfield, IL


  • Over eight years of extensive experience in the field of business analysis, project management, Business process design, data analysis, object oriented analysis, change management, audit compliance, system analysis and design, Quality Assurance and software verification and validation.
  • Expertise in defining scope of projects based on after gathering Business Requirements including Documentation of constraints, assumptions, business impacts, Project risks & scope exclusions.
  • Performed GAP analysis, documenting variances and featuring steps to overcome the gaps.
  • Experience in conducting Joint Application Development (JAD) & Rapid Application Development (RAD) sessions. Deep understanding of Quality Assurance Methodology relative to Software Development Life Cycle (SDLC).
  • Thorough knowledge of industry standards, such as HIPAA, GAAP, SOX, CMM, Six Sigma
  • Over 2 years of experience in Web Development using Macromedia Dreamweaver and database design and programming.
  • Ability to conduct personal interviews, workshops to acquire business requirements from stakeholders and to quantify feasibility
  • Facilitator of JAD sessions with added emphasis on conflict identification and subsequent mediation and resolution
  • User and implementer of SDLC methodologies like Waterfall and Spiral model with majority focus on Rational Unified Process (RUP) along with Agile and Scrum
  • Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML)
  • Expertise in user interface designing and creating screenshots using wire frames and comps, and expert in using tools like MS-Visio, Axure, and Microsoft Silverlight Expression Blend Suite, Adobe Photoshop
  • Created GANT and PERT charts using MS-Project
  • Experience working with teams of developers, testers, QA, customer service and sales personnel to produce effective and complete documentation for end users.
  • Significant contributor to the development of End-User guide and/or brochures for the software application paraphernalia
  • Expertise in broad range of technologies, including business process tools such as CMM, technical assessment tools and Data Warehousing concepts
  • Over 3 years of experience in designing and maintaining databases using the REA ontology and SQL queries
  • Possesses competitive business edge due to successful blending of education, analytical skills and great foresight with added capability of scripting a Business/Marketing and Communications plan
  • Ability to adapt to the constantly evolving Software technologies industry
  • Strengths include recognition of system interrelations, cross applicability of both existing and newly established solutions, translation of business requirements and technology capabilities, and novel problem-solving to improve functionality
  • Greatly motivated team player, self-starter and a fast paced learner especially in a new setting, with great communication, presentation and problem solving skills


Primary Skills: Business Analysis and Design
Development Methodologies: SDLC, JAD, Extreme Programming (XP), REA ontology
Programming Languages: C, ASP, PHP, JavaScript, Visual Basic 6.0, SQL
Database: MS-Access, SQL, Microsoft SQL Server 7

GUI/Tools& Utilities: Axure, Expression Blend Suite, MS Visio Testing Tools: WinRunner, LoadRunner, Quick Test Pro

Networking Protocols: Net BIOS, TCP/IP, FTP

Multimédia Tools: Macromedia Flash 5.0, Macromedia Dreamweaver, Macromedia Fireworks, Adobe Photoshop, Adobe Illustrator

Operating Systems: NT 4.0 Server, NT Workstation 4.0, Windows 2000, Macintosh, Windows XP
Design CASE Tool: COOL, Forte for JAVA, UML, DOORS
Packages: Office XP (MS Word, Excel, Power Point), SPSS, MS Visio, MS Project


Confidential,Springfield, IL Aug 09 – Till Date
Role: Business Analyst

Involved in the conversion of the Department of Transportation’s mainframe Program Planning System (PPS) to a .NET based Windows Program Planning System (WPPS) with Microsoft Silverlight Technology, and from Crystal Reports to SQL Server Reporting Services. The PPS system is used for entering and tracking all the local and statewide projects on an annual and multi-year basis. The PPS system also tracks all the local, state and federal funding associated with all the projects.


  • Conducted user interviews at both the central office location and off-site district locations to capture the system requirements
  • Worked with the core business user group to establish the functional specifications and baseline the functional requirements after user review
  • Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues
  • Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
  • Worked closely with the User Interface designer to help implement the prototype using the Expression Blend suite
  • Participated in group information sessions consisting of research and development of business ideas, goals and opportunities
  • Presented the iterative prototypes to the core business user groups and the end-user groups at user check point meetings
  • Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
  • Managed, tracked and applied changes requests using Microsoft Excel and implemented an effective change management process using ADKAR principles
  • Developed use cases based on the functional requirements
  • Developed workflows and screen mock-ups using Microsoft Visio and documented the conversion requirements
  • Worked closely with the Mainframe Analyst to manage the data conversion and migration
  • Performed analysis with the reporting group to analyze the migration of existing crystal reports to SQL Server Reporting Services (SSRS)

Environment: MS Windows Server 2003 Enterprise Edition, SQL, Toad, .Net, HTML, XAML, UML, MS-Visio, SDLC, MS Office Suite, SSRS, Microsoft Silverlight Expression Blend Suite

Confidential,Normal, IL Mar 06- July 09
Role: Senior Business/Operations analyst

Confidential,at Illinois State University is a multi million dollar operational unit providing housing to nearly 8000 students on campus. Current project involves redesigning the business processes and migrating from university’s Centralized Accounts Receivable (CARS) mainframe system to a web based system.


  • Participated in group information sessions consisting of research and development of business ideas, goals and opportunities
  • Organized and scheduled One-on-One interviews and group meetings with Business Users and Stakeholders
  • Gathered, analyzed, understood and archived requirements and IT capabilities using past, present and future business scenarios
  • Managed Software Development Lifecycle (SDLC) by implementing RUP
  • Outlined system changes and used GAP analysis to convey the consequent outcome and benefits in a presentation to Stakeholders and Business Users
  • Contributed to the Vision document to establish project scope and prioritize goals and requirements
  • Outlined a Project Plan and facilitated JAD sessions for a small group size
  • Identified and documented possible Risks for future reference
  • Designed, developed and documented Use Cases, Activity Diagrams and Sequence Diagrams using UML tools
  • Traced test cases and functional specifications to SSRs and BPRs using DOORS.
  • Acted as a liaison between Project Manager, Developers, QA team and Business Users
  • Prioritized testing activities based on process sequence and high risk subsequently assisting QA team with the development of comprehensive test scripts
  • Prepared test criteria and conditions for UAT, based on prior Behavioral and Structural testing
  • Actively participated in UAT and submitted quality report
  • Lead the User Interface Design team with the UI designer for prototype development using Adobe Photoshop and Axure
  • Managed and coordinated User Acceptance Testing and end-user training
  • Designed and implemented basic SQL queries for QA testing and report / data validation
  • Managed the Change Control and Defect Processes and used SQL to get data from tables for every defect reporting.
  • Using detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
  • Provided training and support to utilize analytical skills combined with business expertise to streamline various manual processes in the operations area
  • Created customized financial strategies using cost benefit analysis, for the organization and advised on approaches for achieving future financial goals

Environment: MS Windows Server 2003 Enterprise Edition, DB2, DOORS, SQL, Toad, .Net, HTML, XML, UML, MS-Visio, IBM Rational Suite, SDLC, MS Office Suite, Axure

Confidential,Columbus, OH Jan 05 – Feb 06
Role: Senior Business Analyst

The client was McDonald Investments Inc, the investment banking arm of Key corp. The project involved setting up a Performance Attribution System. The Performance Attribution System was designed to develop a simple and flexible methodology to perform performance attributes for an actively managed Investment Fund.


  • Conducting user interviews at both in-house and client locations, gathering and analyzing requirements using Requisite Pro – RUP
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
  • Identify, research, Realize, investigate, analyze, define and document business processes and Use Case Scenarios.
  • Perform Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
  • Conduct workflow, process diagram and gap analyses to derive requirements for existing systems enhancements
  • Assist with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
  • Responsible for identifying and documenting business rules and creating detailed Use Case.
  • Worked with Business Objects Supervisor for creating repository, creating and managing the universes, creating categories, creating and managing the users, giving access permissions for Business Objects Reports.
  • Created Dashboards using Dashboard Manager to track business trends over time.
  • Conduct User Acceptance Testing.
  • Coordinated with external auditors during SOX IT testing
  • Worked with development and testing teams to accomplish timely release objectives.
  • Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications
  • Act as a resource in understanding how IS carry out business functions and assists in ensuring the timely and effective implementation
  • Developed timelines for project delivery, and managed projects and resources to successful completion
  • Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
  • Responsible for all project documentations.
  • Extensively work on Access, Excel, Word, PowerPoint, SQL, MS Project.

Environment: UML, MS Visio, MS Office, Rational Rose, Windows XP, Business Objects 6.5 and Xi

Confidential,Charlotte, NC June 03 – Dec 04
Role: Business Analyst

Confidential,is one of the largest providers of financial transaction processing services including asset and wealth management, corporate and investment banking ,as well as retail banking It is a result of the union between the First Corporation Bank and Wachovia Corporation in 2001.

The aim of the project was to implement a centralized billing system that maximizes automation. The new system is meant to perform all the functions of credit card processes such as marketing, payment, getting bureau report and transaction summary.


  • Conducted user interviews, gathered requirements, analyzed the requirements according to the functional specifications.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
  • Identified, researched, investigated, analyzed, defined and documented business processes.
  • Conducted business workflow, Process Diagrams, Risk Analysis and Mitigation Plans to derive requirements for existing systems enhancements.
  • Responsible for identifying and documenting business rules and creating detailed Use Cases.
  • Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
  • Used detailed knowledge of application features and functions, to assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
  • Developed timelines for project delivery, and managed projects and resources to successful completion.
  • Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
  • Worked closely with project manager in handling whole project throughout the different phases and helped in creating a detailed document for each and every specification of the project.
  • Worked closely as a liaison with the IT auditors to identify risks throughout the design and development phase
  • Worked on MS-Excel and Visio to developing use cases.
  • Consulted with quality assurance (QA) to ensure appropriate testing procedures were defined and administered. Also helped in creation of Production support requirements document and implemented the same.

Environment: MS Power point, MS Excel, Ms Access, NT server, Oracle databases, HTML, RUP, UML, SQL, MS-Office, MS Project, MS Visio, Test Director.

Confidential,Kansas City, (MO) Apr 02– May 03
Role: Business Analyst

Participated in online banking website re-engineering. Analyzed the business workflow for online transactions with the intention of increasing efficiency. Involved in interface redesign in order to better highlight existing features, add new functionality, and improve overall usability. Interacted with end-users to come up with a seamless, scalable solution that provides an uncluttered and easy-to-use interface, and allows consumers to find features faster.


  • Participated in JAD sessions for requirement gathering, analysis, and design.
  • Participated in gathering user requirements, developing functional and non-functional requirements and technical specifications.
  • Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.
  • Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.
  • Responsible for paper prototyping of the interface and usability testing
  • Formulating the TO-BE features based on the business requirements and pain points.
  • Conducted GAP Analysis and created the GAP Analysis document and managed it through the PVCS Dimensions tool.
  • Created and updated project status, requirements, and diagrams using RUP methodology.
  • Extensively involved in coming up with test specifications for the application.
  • Worked with MS Project for project planning, project scheduling, status reporting, cost and time estimation.

Environment: UML, RUP, RequisitePro, MS Visio, MS Office, MS Project

  • Certification in Project Management,
  • Master of Business Administration (MBA),
  • Master of Science in Applied Computer Science,
  • Bachelor of Engineering in Electronics and Telecommunications.

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