SUMMARY

• Experienced Business Analyst offering 6 years developing solutions to meet system requirements and deliver business value through creative architecting and implementation.
• Advanced Problem Solving Abilities Active Team Member and Collaborator Exceptional Analytical Aptitudes Excellent Documentation Expertise

AREAS OF EXPERTISE

• Business acumen
• Requirements Gathering and Development
• Integration, Regression, and System Testing
• Superb Communication Skills

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Frederick, MD

Responsibilities:

• Lead Support Analyst on teh Product Development Business Analyst Team for product enhancements, new features, and software documentation.
• Developed and maintained business and technical documentation for internal and external stakeholders.
• Critically evaluated information gatheird from multiple sources, reconcile, conflicts, decompose high - level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from teh underlying true needs.
• Analyzed process flows and developed requirements for functional improvements and enhancements.
• Led Requirements Analysis, Design, and Technical Reviews with Subject Matter Experts (SMEs),

Solution Architects

Confidential

Responsibilities:

• Analyzed and interpreted customer business needs and translated needs into applications and operational requirements in teh financial aid industry.
• Experienced in Agile development methodologies and Software Development Lifecycle (SDLC) stages.
• Architected internal development tickets in JIRA.
• Collaborated with product management and development teams to establish teh product vision and analyze tradeoffs between usability and performance needs.
• Exhibited excellent verbal and written communication skills through professional interaction with a diverse group of executives, managers, developers, and SMEs.
• Implemented and tested enhancement requests to functionality.
• Successfully engaged in multiple initiatives simultaneously while working in an environment with constant change.
• Resolved client issues by establishing workarounds and determining appropriate defect fixes.
• Developed and executed test plans for integration, regression, and system testing.
• Assisted qualitative analysis engineers, troubleshooting issues, and determining solutions.
• Developed, edited, and maintained user and product documentation.
• Developed and conducted internal and external user training.
• Conducted interviews on Business Analysts applying at Confidential .
• Traveled to client sites to perform Joint Analysis and Development (JAD) sessions to customize client needs with Regent software products.
• Provided on-call production support outside of business hours to internal and external customers.
• Functioned as teh Product Development Triage Analyst for internally and externally reported system defects.

Information Technology Specialist

Confidential, Fort Meade, MD

Responsibilities:

• Top Secret with Sensitive Compartmented Information, Talent Keyhole, HUMINT Control Systems (TS/SCI/TK/HCS). Single Scope Background Investigation (SSBI),
• Information Technology Unit (ITU) Team Leader of 5 members.
• Responsible for writing team performance evaluations and individual ratings for promotions.
• Functioned as a system engineer by creating solution methods for integrating new technology into Agency spaces and implementing information systems into teh field for NSAP.
• Performed as a network architect through teh design, configuration, and maintenance of all networks systems for projects using teh internet and intranet.
• Operated as a technical liaison by teaming with internal groups and external agencies to facilitate network communications initiatives and coordinate systems development efforts.
• Functioned as a project manager by leading seven mission related systems and projects.
• Ensured successful management of teh projects’ integration, scope, timeline, cost, quality, communication, risks, and procurement.
• Established technical and organizational requirements for new information systems, and provided measurable goals through agreeable timelines across multiple organizations.
• Managed and monitored available funding and acquisition forms to ensure contracts are current.
• Primary liaison between management and other Intelligence Agencies through executive summary reports, meetings, and briefs.
• Operated as a TEMPprincipal advisor and subject matter expert (SME) for modernization efforts involving technological enhancements to support operations.
• Certified System Administer and Trainer for ITU systems: Automated License Plate Reader System (ALPRS), Capital Wireless Information Net (CapWIN), classified projects; some projects are client-based software functioning as a computer aided dispatch (CAD) system to assist with counterterrorism. Other projects involve wireless authentication technologies to assist in front line defenses.
• Assisted teh Commander of teh Mobile Command and Communications Unit (MCCU) and teh leader of Confidential Emergency Management to improve communication interoperability between NSAP and regional public safety counterparts.