PROFESSIONAL SUMMARY

• Business Analyst with over all 6 plus years of consulting experience in different stages of the SDLC (Software Development Life Cycle). Experienced in gathering user requirements, Business process modeling, Business Analysis, System analysis, Testing and implementation of project.
• 5 plus years of experience in the Healthcare Industry. (*Sound domain knowledge on the Healthcare practice management, Physician& patient web portals, Electronic Health Records, RCM /Claim processing, e-Prescription process, HL7,ICD-9,HIPAA 5010 compliance and Healthcare Insurance payer process )
• 3 plus years as a system analyst and authored various project deliverables including Project charter, Business Requirement Document, Functional Specifications, System Requirement Specifications and Use Case Specifications.
• Creator of various project deliverables including Project charter, Business Requirement Document, Functional Specifications, System Requirement Specifications and Use Case Specifications.
• Proficient in conducting JAD sessions and user interviews.
• Expert in conducting SME interviews in order to collect product related information, existing functionalities, system capabilities, enhancement required, etc.
• Well-grounded real time work experience in both the agile and waterfall project environment.
• Extensive experience in developing RUP artifacts including Use Case Specifications, Use Case Diagrams ,User stories and Use Case Realizations using tools like Visio, and Rational Rose.
• Experienced in developing requirements for Web Applications, User Interfaces including screenshots and mockups.
• Good understanding of ‘Data warehousing concept’ and generating reports using reporting tools such as Business objects.
• Well versed in using Microsoft tools –MS Project, Paint, Word, Excel, PowerPoint, Outlook, and MSVisio.
• Expert in collaborating with senior management, business users, different cross functional groups such as marketing, legal and compliance, marketing ,IT and Customer Contact Centre.
• Excellent communication, co ordination, analytical, problem solving, interpersonal and team management skills.
• Experience in QA testing including developing Test Plan, Test Cases and Defect Resolution using Mercury Quality center Tool and Rational Clear Quest.

BA TECHNICAL SKILLS

Methodologies: RUP, OOAD, Data Modeling, Business Modeling, UML.
UI Tools: Rational Rose, Ms Visio, Expression Blend, Balsamic
Project Management: Ms Project 2003, Rational Requisite Pro.
Testing Tool: Test Director, Mercury Quality Center, Rational clear quest, Mantis.
Reporting Tools: Business Objects 4X, MS Report Builder.
Operating Systems: Windows 98/2000/XP/Vista/Windows 7
Office Tools: MS word, Paint, Excel, PowerPoint, Visio, Ms Project, Ms SharePoint, Ms. Outlook , (* IBM Lotus Notes).

PROFESSIONAL EXPERIENCE

Client: Confidential,GA
Senior Business Analyst Mar 10 – July 12
Project Description: Confidential,provides advanced information needs of a wide range of healthcare providers, from physician practices and clinics to health systems. This role required active coordination between onshore and offshore teams in an agile project environment. Worked on multiple projects.

• Performed gap analyses and gathered requirements for multiple components on Prime Suite such as –eRx (*Electronic Prescription),Prime Patient, RCM/AR Management (*Claims Processing, Registration process, Charges page, COB page, Statement Generation, Schedule Actions page, HIPAA 5010 Compliance) and XBAP conversion into Silverlight).
• Defined rules for data migration as part of 5010 project (*Prepared data flow diagrams, identified datasets, defined rules for data fields and data validation).
• Designed mock ups using Balsamic tool for the-Criteria Set Editor page (*Claims Maintenance Page), statement generation wizard (*Statement page), documented rules for user navigation and user control buttons.
• Involved in eliciting requirements via SME interviews, document analysis, requirements workshops, surveys, business process descriptions, use scenarios, and workflow analysis.
• Developed problem statements, system specification document according to the standard templates.
• Decomposed high-level business requirements into system specific details (* use cases and user stories),
• Involved in coordinating between the onshore and offshore technical teams and successfully resolved technical issues.
• Proactively communicated and collaborated with stakeholders as appropriate to achieve consensus on requirements.
• Critically evaluated the information gathered from multiple sources and reconciled conflicts.
• Served as a business process expert/point of contact within the agile project team
• Involved in product implementation and roll out process (*TFS, Sharepoint, SourceSafe)
• Successfully engaged in multiple initiatives simultaneously and involved in testing operations and defect follow up and developed test plans and scenarios (*Mercury Quality Center)
• Provided oversight for application development to both the technical team and QA team
• Worked on developing Greenway Product documentation.
• Provided demo of the applications, obtained user feedback and approval.

Environment: ASP.net. XBAP, Silver light, Mercury Quality Center, SharePoint, Sql server, Source safe, Balsamic UI tool, Expression Blend, MS Report Builder, TFS.

Client: Confidential, Florida
Business Analyst Jan 09 – Feb 10
Project Description: Confidential,project initiative is to upgrade the main ‘Myblue’ web portal and various other sub portals. The business initiative was to deliver consistent customer experience across multiple contact channels while simultaneously increasing profitability and replacing paper-based procedures that management considered too inefficient and costly.
Responsibilities:

• Prepared ‘Product summery sheet’ that provides end-to-end product related solution.
• Conducted competitor website analyses, compared the key features of Personal Health Record and wellness programs.
• Performed gap analyses, prepared Vision and Scope documents for various managed care services such as, e-PHR (Personal Health Record), PHA and wellness.
• Elicited user needs, defined enhancement features for -Real Time Care Calc and EOB (Explanation of Benefits).
• Identified key risk factors and critical success factors, compared various vision and scope documents and provided a ‘big picture’ of Retail Health Full service model.
• Documented business requirements, prioritised them, prepared a road map for completing those requirements, developed prototypes and upgraded the prototypes.
• Involved in Vendor selection process for e-PHR portal: Prepared vendor selection criteria sheet based on HL7 conditions, researched strengths and weaknesses of tools, competitor website analyses etc.
• Researched and analyzed Claims and enrollment data, verified data elements, data types and descriptions.
• Developed process flow diagrams to show the functionality loop process of Member Information Repository (MIR).
• Defined controls, buttons and objects for enhancements on My Blue GUI (*Graphic User Interface).
• Reviewed Test scenarios via Mercury Quality center to ensure that all business requirements are covered as per the degree of priority.
• Updated ‘Retail Health Full Service Marketing portfolio’ document on weekly basis.
• Participated in Steering committee meetings and communicated the key decisions.
• Assisted Marketing &Sales team to develop ‘Communication Board’ and ‘Mini board’ that summarizes various pre- care and post care health products.

Environment: MS Word, RUP, Excel, Visio, Rational Tools, ASP.net. Mercury Quality Center.

Client: Confidential,CA
Business Analyst/QA/Production support Analyst Aug 08 –Dec 08
Worked on Akamai Readiness project. The aim of the Akamai Readiness project was improving the performance of web applications to provide increased customer satisfaction. This was more of multitasking role.
Responsibilities:

• Gathered business requirements for improvising Macy’s website.
• Created business requirement document, translated business needs into technical requirements, coordinated with business users, vendors etc.
• Prepared test plan and test cases for Akamai Holiday Readiness project phase 1 and 2.
  Facilitated and participated in QA team meetings and delegated the QA tasks to the team members.
• Performed manual testing on various browsers such as, IE, SAFARI and Mozilla and platforms such as MAC and Windows.
• Verified ‘cookie’ profile and executed JavaScript’s to test and verify defects related to ‘cookies’.
• Tested ‘SOAP Exception’ errors, Java application related errors, DB2 defects in both pre prod and production environment and updated the defect status on Clear quest tool.
• Facilitated meetings published most current version of the project artifacts.
• Coordinated between Technical team members and business users to secure clarifications for the off shore team.
• Tracked the QA task progress and provided regular updates to the Project Manager on QA testing tasks.
• Verified defects and met the QA deadlines for each Release and Build.

Environment: IBM Lotus notes, MS office tools, JavaScript, Clear Quest, and Test link, Oracle, Toad and IBM clear Quest.

Client: Confidential,VA
Business Analyst Apr07 –Aug 08
Worked on upgrading the patient centric electronic health record portal called MyPHR portal and synchronizing the subscriber’s data coming from multiple sources ; also involved in Wellness project by utilizing the services of an external third party vendor called American Specialty Health.

Responsibilities:

• Created /published Project plan, responsibility Matrix, defined goals and objectives and communicated the timeline for completion of testing tasks to the team members.
• Conducted a research on health care products such as DM, MM,( Maternity Management) HA ( Health Advocate) and wellness .
• Meeting with business users to gather requirements around the various navigation paths of My PHR portal and wellness.
• Developed a structural approach (Traceability Matrix) using mercury tools to organize requirements into logical groupings of essential business processes, business rules to ensure efficiency.
• Interviewed clinical analyst, physicians to prepare a checklist of patient related conditions.
• Worked on adding new features on user interface, defined business rules and conditions, communicated with technical development teams for the development of proposed upgrades on MyPHR portal.
• Defined high level business requirements on wellness product by interviewing the Business users.
• Developed FRD (Functional Requirement Document) by conducting system analyses, defined rules for different scenarios and identified exceptions.
• Used MS Visio to develop system process flow diagram to indicate the different types of member qualification methods.
• Developed sole source scenario matrix, scenario analyses grid, process flow diagrams and use cases.
• Performed system analyses of AHM internal systems to determine the system enhancements.
• Documented the reporting requirements for Quarterly Operation Reports.
• Facilitated weekly meetings with the internal AHM teams in order to improve the technical implementation of the project.
• Coordinated and communicated with various branches (NY, VA, California and Florida) to resolve issues with current business processes.
• Developed technical specification document for ODS (Operational data store), data mapping and set up data transfer rules for both web services and batch process.
• Coordinated with the external vendors and cross functional teams to communicate the business requirements and clarifications.
• Developed and reviewed the test plans and test case scenarios for system integrated UAT (User Acceptance Testing).
• Prepared a list of patient conditions and care considerations for setting up wellness related triggers.
• Assisted the system analyst to develop technical specifications, coordinated with business users, vendors etc.
• Coordinated status meetings for the resolution of business and clinical
  PHR issues.
• Involved in facilitating testing sessions, reviewed test plans and bug tracking operations
• Documented the reporting requirements for Quarterly Operation Reports.
• Provided solutions to the technical developers to resolve ambiguous issues

Environment: MS Word, SharePoint, Excel, Visio, MS Project 2003, Visio, MS Outlook, Rational Tools, Mantis Bug Tracking tool.
Environment: MS Word, RUP, Excel, Visio, Rational Tools, ASP.net. Mercury Quality Center.

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Client: Confidential,DE
Business Analyst Feb 06 – Mar 07
Project Description: The project-assignment involved in development of multiple short term web based projects for improvising the Internal Student Loan Servicing System (SLSS) like 1098E compliance, Automation of Repayment Communications, CMS (Call Management System), improvising the Access Group Website, restructuring the communications sent to borrowers of different loans.
Responsibilities:

• Performed a thorough gap analysis of Access Group’ internal loan systems, methods, processes, data, & structures to determine the enhancements required to bridge the gap between the Access Group’s current state and current requirements.
• Worked with business sponsors, senior management to understand the business objectives, capabilities and the feasibility of the project.
• Extensively interviewed SME’s of internal SLSS system and the business users to collect information’s on loan products, current functionalities and system capabilities.
• Developed Project charter by describing high level requirements, defined the scope, goals and objectives, constraints, risks, estimating costs.
• Gathered user requirements, key assumptions and constraints, developed BRS (Business specifications requirement) document.
• Structured the FRS (Functional Requirement Specification) document for different projects, developed system process diagram and selection criteria rules for different use cases.
• Involved in Data mapping, system analyses, scenario analyses, set up rules for custom query programs, MTE (Mass Transaction Entry) process.
• Collaborated with cross-functional groups such as sales, marketing, IT, and the business units for internal clarity as well as to prepare for enhancements.
• Used Ms Visio to create High level scenario diagram describing Access group’s internal Loan Servicing System, use cases, business cases and system process diagram etc.
• Developed and maintained templates for documentation of scenario analysis workshops.
• Convened, organized weekly status meetings to provide the progress made in the various work streams as well as critical path errors encountered.

Environment: MS office, Ms Visio, Clear quest, Mercury testing tools (Test Director), AS400, MS SharePoint

EDUCATION
Masters in Business Administration ( Project Management)
Associate Degree in HRM
Bachelors of Economics