SUMMARY

• Obtain a challenging full time as Business Operation Analyst roles in your organization where me can use project management/ product/ operation analyst skills to support high quality plan projects, analyze and interpret complex planning information, data collection, research techniques, and statistical analysis to develop technical, business/ functional proposal documents, lead organization wif contribute my confidence and motivate to team and get on - board toward delivering project's planning and achieving teh goals.

PROFESSIONAL EXPERIENCE

Confidential, San Bruno, CA

Partner Online Operation/ Escalation Analyst

Responsibilities:

• Act as a policy point of contact to monitor Scale Monetization Policy for teh team, update team/site for new Policy wif new resources for Confidential Monetization Policy Guideline training material/ provide training to new starters/ provide Policy QA weekly result metrics in team dashboard.
• Act as an escalation point of contact, identify confusion from bugs, troubleshooting and problem-solving for Confidential Partner Program to accomplish and desired outcome.
• Improve TEMPeffectiveness & efficiency of video inventory analyst tool, Trix and Gcases changes, improvements & verify issues troubleshoot before submitting bugs, handle escalations issues logged via CF, emails & consult cases and determine Confidential Analytics data.
• Investigate and drive resolution of issues dat occur wif Confidential Partner Program, monetization and high-impact event for user experience in order to serve high level of customer service.
• Monitor teh quality and stability of products and services wif teh Product Management Teams and Engineering Teams in order to drive down bug counts and shape product direction wif user feedback in order to identify/ improvement processes, for products and services.
• Inform, influence, and execute new strategies/ tactics using analysis tool and impact metrics to support monetization products and services in order to serve teh video inventory management and department of operation goals.
• Developed and monitored operational report metrics, communicating information to division of operation management.
• Monitor and resolve all issues related to AdSense (payments and billing) work flow for our Product Support Point of Contact Teams in order to remove all issues related to Adsense Operation workflows.

Confidential, Fremont, CA

Business Analyst/Project Manager

Responsibilities:

• Implemented business modeling using MS Visio to develop screens for teh application.
• Developed Business Requirement and Functional Requirement Document wif Technical and QA team.
• Designed Process Diagram, Activity Diagram, Use Cases, Data Flow and also developed data mapping document.
• Performed Gap analysis & Project Management Plans by setting realistic project expectations and in evaluating teh impact of changes on teh project accordingly and tracked teh requirements and project plans using SharePoint and MS Project.
• Researched and validated abilities of market online e-commences and delivery services and determined product of market need, teh strength of dat need, barriers to successfully launching teh product, key customer concerns as well as pricing.

Confidential, Tampa, FL

Business System Analyst in Healthcare

Responsibilities:

• Conducted interviews and collaborated meetings for onsite and offshore team wif Business Team, Project Management Team, Technical Development Team and QA Team to gather, analyze, review, identify and create business requirement and functional requirement document and analysis in order to support information technology solutions wif non technical/ technical initiatives via
• Conducted JAD session wif vendors, stakeholders and team to create "As-is" and "To-be" process flows and collaborate wif business users in identifying, defining, documenting process improvement options and alternatives design, develop and maintain key components of Business/ Functional Requirements Analysis and developed solutions for all phase of teh SDLC application across Current and Future solutions, as directed by Business and Architecture needs in order to resolve all teh issues, come to an agreement quickly and recommendations for solution in compliance wif SDLC via SharePoint Sites .
• Identified and coordinated of fundamental concepts, practices and procedures of provider networks and health care management wif CMS representative team for gather teh requirements and comply wif Centers for Medicare and Medicaid Services (CMS) which mandated HIPPA regulation and legal aspect for ability to compose letters in-house via teh VDP application and implemented of HIPAA EDI Map sets 834, 835, 837 and 5010.
• Performed Gap Analysis to check teh compatibility of teh existing system infrastructure wif teh new business requirements.
• Assisted development and reporting groups in optimizing SQL, PL/SQL statements in applications, batch jobs, reports, design and using databases, applications and processes for maximum performance, security, reliability, and availability.
• Participated in conceptual Modeling ETL Analysis/ Reporting Tools/ Design Database wif tool like Toad Data Analyst, PL/SQL in DIAMCRMS, EDW and map teh requirements to teh source systems, database and applicable data marts.
• Analyze impacted programs to identify, understand and document business rules in order to develop teh source to target mapping documents and transformation logic to HEDIS Report Requirement.
• Used Agile methodology in defining teh problem, gathering requirements, development iterations, business modeling and communicating wif teh technical team for development of teh system.
• Completed SharePoint Business Analysis and Project Management using Agile / Scrum Project Management.

Confidential

Healthcare Assistant Supervisor

Responsibilities:

• Helped teh information administrator and supervisor for teh office work responsibilities. Analyzed and generated statistical data using SPSS, SQL and MS Excel programs based on teh information of patient and family members visiting teh hospital. Coordinated between various departments. Used health care information systems to manage patient's data.
• Shadowed to Manager and coordinated recruiting activities for teh clinic. Screened applicants and interview candidates for part time, full time and on call job at teh clinics. Developed Health Fair toolkit and templates for planning and organizing.
• Analyzed clinic data using SQL, SPSS and Excel programs to determine staffing needs. Analyzed, report and chart or graph data of patient primary languages dat visit teh organization.
• Reviewed and checked teh patient's medical record in order to find out teh regular or irregular Pap-smear lab result issues.