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Business Analyst Resume

New Jersey, NJ

PROFILE
A Senior Business Analyst with over 7+ years of IT experience. Adaptable to new custom applications with five years of testing experience and script design. Possesses extensive working knowledge in the areas of project management, validation, data coordination and needs assessment. Highly organized with a strong data technology background in diverse environments. Demonstrated skills in meeting compressed deadlines with multiple concurrently scheduled projects. Effective communicator and team player with a successful delivery record.

SKILLS SUMMARY

OPERATING SYSTEMS:

Windows, UNIX (HP/ Sun-Solaris), OS/2

LANGUAGES & DEVELOPMENT TOOLS:

Cognos (Impromptu and Power Play), MS FrontPage Web Application, Meta storm Applications, TOAD SQL Query

DATABASE MANAGEMENT SYSTEMS:

MS Access, Oracle Server 11g,10g,9i,8i,SQL Server, Hyperion System 9 BI

COMMERCIAL SOFTWARE:

SIEBEL {8.1,8.0,7.8.x,7.7,7.5.X}SFA Applications, Siebel CRM, Oracle OBIEE, Siebel Correspondence, Siebel Marketing/Sales, Oracle A/R,A/P and GL,MS Office (Word, Excel, PowerPoint), Visio, ReqPro, Rational Database, Oracle Synergy (Custom)

SUBJECT MATTER EXPERTISE & OTHER SKILLS:

Oracle Custom Application for Project Creation, Invoicing and Generation of Revenue
Experienced in writing extensive SQL Queries on AS/400
Development /Revision of Functional Design Documents
Design and Execution of Functional and UAT Test Scripts
Design, Development, Testing & Implementation of Field Sales Reports
Business Analysis / Sales Analysis / Gap Analysis
Needs Assessment for Co-promote Joint Ventures
Call Capacity / Workload Analysis
Data Warehouse Structuring and Data Extraction
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Training Development and Delivery

EXPERIENCE

Confidential, 03/10 – Current
Sr.Business Analyst –Siebel Lead/ Tester / SME

The HYPERLINK "http://www.cpg.org/aboutus/churchinsurance,help protect the Episcopal/United Methodists institution and its community against losses, particularly those to which churches are most vulnerable. Church Insurance Companies fill a unique role in the church, acting as both an agent and as an insurance company for more than 75 years.

UMI PACT (Data Conversion and Analytics);
This Project was a continuation of the previous UMI PACT project. This project focused on enhancements for both domestic and international use. J4DC/Agile methodology was used for the course of this project
Responsibilities:
Worked with key entities including Correspondence, Service Requests, Activities and Contacts.
Utilized Oracle BI to create and export reports from various Siebel Environments.
Created reports based on survey results that were shared with the Business and Stakeholders using Oracle OBIEE.
Created Scope and Functional Specification Documents to be later used by developers and testers in the creation of Test Scripts.
Heavily involved in the creation and refinement of Screen Mockups and the Solution Design Document for Enterprise Correspondence to later be used by the development team and test team.
Created the RTM to record and track requirements and their status.
Created the Data Master Document to record Help Text, LOV’s and Pop-up Messages that were to be used through the Enterprise Correspondence Application.
Developed Definition documents for Data Conversion and Reporting Requirements for both Adhoc and OBIEE
Created System, Interface, and Data Conversion test plans
Excellent Knowledge of ACORD forms and related industry standards
Designed all test cases for functional and data testing.
Designed and implemented a successful methodology for validating migrated record samples
Identified and built a regression testing suite from existing prior test cases
Planned and managed Data Conversion, Data Acceptance, Regression, and System testing cycles
Excellent knowledge of DQXI – to validate Data Quality from third party systems via batch processing and web services
Worked closely with QA and Validation departments to ensure all plans, test cases, documentation, execution, and summary reports met standards for testing in validated environments.
Project was completed two weeks ahead of schedule.

UMI PACT Project; (Church Insurance Agency Corporation)
This project was a continuation of the previous project that I was engaged in at CPG. The focus was to implement Siebel Insurance (CRM System) and add more customizations to Siebel 8.1 application. The Agile methodology was also used during the course of this project.
Responsibilities:
Worked with key entities including Leads, Accounts, Contacts, Terms and Conditions, Opportunities, Assignment Manager and SCON (Siebel Configuratior).
Worked closely with SME’s from the US and Germany for requirement definition and use.
Responsible for analysis, completion and testing of goals specific for the Japanese Organization within this release.
Created Use Cases and Functional Specification Documents to be later used by developers and testers in the creation of Test Scripts.
Daily status reporting to all team members and upper management.
Involved in work sessions with Domestic and International SME’s where key decisions are made as part of analysis.
Assisted in the setup and testing of various rules in Assignment Manager
Worked with DQSI and integrated with Siebel to Validate and data from Interface systems (SAP CRM and ORACLE)
Involved in the setup and execution of Regression Tests where functionality of the previous release was tested by use of HP Quality Center to ensure that each piece of the software was still intact.
Used Quality Center to perform UAT Testing. Directed team to perform UAT Testing. Coordinated the testing between multiple regions. Provided status reports to work on fixing defects faster.
Responsible for full-scale system testing by performing various types of testing including Unit Testing, System Testing, Regression Testing, Smoke Testing, Integration Testing and User Acceptance Testing.

Confidential, 01/08–02/10
Sr.Business Analyst/ Tester / SME

American International Group is one of the leading commercial and personal insurance providers of United States and ranks 9th on the fortune 500 list of largest US corporations. It is the Second- largest Property and Casualty writer in the US.I have been a part of Domestic Brokerage Group and was responsible for Coming up with a Document Management to support /enhance E-delivery and E-prs systems to perform effectively.

Worked with Edelivery and Eprs systems and decomposed their functionalities
Identified GAP between Edelivery and Eprs and came up with a GAP template
Effectively gathered requirements for preparing BRD for Document Management system and its functionalities
Excellent with UML, specifically use case diagram, use case specifications, state chart diagram, sequence/activity diagrams.
Broad understanding of business process analysis/design; business rules, software development lifecycle (SDLC) and web applications.
Manage, plan, direct, and co-ordinate all activities of web application development to ensure the system is developed on time meeting business and functional requirements.
Worked with business owners, managers, programmers to capture requirements, analyze, design, plan, manage, and execute project successfully.
Excellent Knowledge of ISO content supported by automated updates to loss costs, rules, and policy forms through ISO net
Involved in all aspects of project development including Testing Eprs and Edelivery maintenance releases
Performed the requirement analysis and documented the requirements.
Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about Business users sentiments.
Analyzed system requirements, developed detailed Test plan, Test cases, Test scripts for testing the functionality, GUI and security testing.

Confidential, 09/07–01/08
Sr.Business Analyst /Tester

Everest\'s main focus in the primary insurance market is program business. ENIC write program business on an admitted basis through HYPERLINK "http://www.everestnational.com/national/fac_national.shtml" Everest National Insurance Company, HYPERLINK "http://www.everestnational.com/national/fac_reinsurance.shtml" Everest Reinsurance Company and HYPERLINK "http://www.everestnational.com/national/fac_esic.shtml" Everest Security Insurance Company. ENIC targets homogeneous classes of business written through select Program Administrators. ENIC’s initial strategy will be to write Workers\' Compensation, Automobile and General Liability lines of business with the majority of operations and exposures residing in California; and have the capability of writing primary Automobile, Liability and Workers Compensation in all states. Everest delivers claims service on its primary business either directly or through independent claims adjustment firms whose activities are managed by Everest\'s claims staff. This permits us to tailor claims service to the needs of the insured’s in the various programs

Familiarities with UML, specifically use case diagram, use case specifications, state chart diagram, sequence/activity diagrams.
Broad understanding of business process analysis/design; business rules, software development lifecycle (SDLC) and web applications.
Manage, plan, direct, and co-ordinate all activities of web application development to ensure the system is developed on time meeting business and functional requirements.
Worked with business owners, managers, programmers to capture requirements, analyze, design, plan, manage, and execute project successfully.
Excellent with resource management, communication among various teams, documentation and tracking and status reporting.
Involved in all aspects of project development
Experience in managing complex, mission critical internet web applications.
Extensive knowledge of requirement gathering analysis through interviews, workshops and existing systems documentation and procedures.

Confidential,06/06 – 08/07
Sr. Business Analyst

A technology company with proven solutions-both ASP offerings for the insurance industry-and managed infrastructure services for all market segments who can Seamlessly offer web-based solutions and services that meet the demand for accelerated processes. The MFX Quick-solver application system is an easily used, Web-based underwriting system that allows agents, brokers, insurers, consumers and other users to qualify, rate, quote, bind and deliver policy documents virtually in minutes. This ability to process on-line in real time allows insurers to reduce policy issuance from weeks to minutes. And it makes selling even small premium and low limit products worthwhile for agents. End-Users can write all Lob’s includes AL, GL, PK and WC.

Prepared High Level Logical Data Models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
Prepared Logical Data Models using ERWIN that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements.
Built models containing query subjects, query items, and name-spaces from scratch as well as from imported metadata.
Excellent Knowledge of Quick solver rating tools for Auto, GL and Property
Involved in interpretation of the rating rules by ISO line experts and actuaries
Provided Rate/Rule/Form and Adoption support
Excellent Knowledge of Rating/Form/Program/Policy and Security Admin in reference with ISO for all LOB’s
Followed solely RUP methodologies during the course of the project.
Utilized the 80-20 rule to prioritize and incorporate the critical features.
Used Time-Boxing techniques to finish within set time frames.
Responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.

Confidential, 03/05 – 06/06
Business Analyst (Personal Auto Division)

Liberty mutual insurance group is one of the leading commercial and personal insurance providers of United States and ranks 111th on the fortune 500 list of largest US corporations. It is the eighth- largest personal lines writer and fifth-largest commercial lines writer in the US.

Created and reviewed business requirements and functional specifications.
Performed activities supporting the roll out e.g. the UAT template for Business User for QA, QA Action Item Register Template, and the User Sign Off, the Help Desk Script and Action Steps and Site Maintenance document.
Interacted with key business users to collect requirement and business process information.
Developed business process models in RUP to document existing and future business processes.
Designed the business requirement collection approach based on the project scope and SDLC Methodology.
Developed Requirements Traceability Matrix (RTM) using Rational Rose to trace each software requirement to test case.
Developed business requirement documents as well as high-level project plan.
Comprehensively worked with requirement gathering for Enterprise reporting system-using RequisitePro.
Created automated test scripts using QTP and Win Runner.
Designed and developed Use Cases and UML models using Rational and developed Sequence Diagrams, OOD using UML.
Established a Business Analysis methodology around the RUP, helped to develop use cases, project plans and manage scope.
Worked on developing strategic partnerships with the business unit to build a sound knowledge base of the business line, including the business plan, and process and revenue streams.

EDUCATION
MS –Master’s in Computer Science
BS – Bachelor’s in Computer Science
ADDITIONAL TRAINING
Microsoft Excel, Word, Access, Power Point (All Levels)
Data Warehousing & Mining Seminar, CBI, Inc.
Cognos Data Warehouse Reporting Tools – Impromptu & Power Play
MS FrontPage Web Applications (Query)

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