Business Analyst Resume Troy, MI - Hire IT People

SUMMARY

Detail - oriented Business Analyst wif a demonstrated emphasis on increasing business performance and solving problems.
Adept at managing projects of various lengths of time and ensuring business logic and requirements are understood and met by all parties.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Troy, MI

Responsibilities:

Spearheaded the development of a new phone system, which will save a minimum of $20,000.
Delivered the 10 company initiatives to be focused on annually as member of small team dedicated to improving holistic business performance.
Decreased average time spent on finalizing client business requirements by 1 week through the creation of specific documentation to be used during the sales process.
Improved the logic of the existing phone system, halving the customer support maximum turnaround time to 24 hours.
Introduced call metrics, optimizing customer support staffing hours and enabling full visibility to SLAs.
Created company-wide Kanban views to provide visibility and awareness to upcoming due projects.
Provided book of business metrics to leadership in order to make informed decisions.

Implementation Analyst

Confidential, Troy, MI

Responsibilities:

Successfully implemented over 25 client projects, wif up to 5 occurring concurrently.
Achieved 100% on-time completion for all client projects.
Introduced implementation schedule, giving all parties 100% visibility to the status of each phase of the project.
Contributed to company growth of at least $1 million through the creation of Gantt charts and timelines instrumental to the RFP process.
Awarded an average client satisfaction score of over 9 out of 10.

Account Analyst

Confidential, Troy, MI

Responsibilities:

Managed Fortune 500 clients wif a total of over $2 million in revenue between them.
Produced year-end presentations to communicate the TEMPeffectiveness of programs to leadership.