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Sr. Business Analyst Resume

Phoenix, AZ

Professional Experience

Confidential

Sr. Business Analyst Vendor Management & Compliance Phoenix, AZ November 2010 to April 2011
Responsible for compiling and maintaining metrics related to vendor via analysis and trending for creating Service Level Scorecards for outsourced technologies-related services
Ensured all vendors are within compliance per contract
Created user desk instructions for compiling Scorecards for all vendors
Monitored Technologies-related audits, SOX compliance and subsequent Management Action Plans
Responsible for special tracking projects as related to missed service levels
Responsible for transferring service level reports from Lotus Notes to SharePoint

Confidential

Co-Owner/Director of Sales & Marketing Phoenix, AZ June 2000 to Present
Responsible for targeted Sales & Marketing campaigns
General office work, invoicing, preparing bid proposals
Hiring, new hire orientation
Filing tax reports
Scheduling Fire Marshall inspection
Customer Service
Web site development

Confidential

Business Analyst/Quality AnalystWorld WideUS Post Sales Support, Chandler AZ August 2000 to Sept 2002
Directed and participated in the analysis, design and evaluation of World Wide Post Sales Supported receiving applications.
Developed and execute test plans; reported results
Gathered and documented requirements for improved processes and system functionality
Performed and documented gap analysis to determine business requirements.
As a result of process and system changes, made recommendations to senior management on policy and service capability improvements
Influenced and negotiated process and system solutions and received commitment across geographies and business units.
Designed screen layouts for new application and related online user documentation
Acted as liaison between system developers and end users
Utilized SQL software to query databases and resolve system-related issues

Confidential

Lead Standards AnalystGlobal Technologies Regulatory Management, Phoenix AZ January 2000 to August 2000
Executed an effective standards and regulatory managed program within American Express Technologies based on external regulatory requirements of all American Express business partners and based on internal business requirements.
Provided consulting and project management expertise for internal processes to ensure those departments develop, publish and enforce applicable standards and develop and implement compliance measurement tools.
Guided functional owners and users in the appropriate use of standards exceptions to track the efficiency of standards and the level of user awareness.

Confidential
Technology Auditor American Express Corporate Audit, Phoenix AZ April 1997 to January 2000
Responsible for the execution of technology, computer security and integrated financial audits and other reviews throughout all of the company's operations.
Applied professional standards and business judgment in the execution of assigned technology audits and responsibilities. Obtain and analyze data and information for decisions in planning, scope, and risk-assessment of assignments; develop detailed work plans to address potential risks, conducted detailed testing of technology systems.
Performed control-focused analysis addressing the significant risks inherent in the company\'s businesses and technology systems. Provide control-oriented consulting to preventive activities, development projects, and special department initiatives.
Worked with technology and business management to develop cost-effective action plans that improve the control environment and operating effectiveness of functions and cross-departmental activities.

Confidential

Network Analyst II Customer Service Center, Phoenix AZNovember 1993 to April 1997
Provided a single point of contact for all internal American Express employees worldwide, who experienced technologies related problems with Mainframe, Midrange or Distributed systems, including LAN, voice, data, software and hardware. (24x7)
Provided front-line problem determination for in-coming calls and provide a concise resolution in an accurate and timely manner. Provided customers with system security assistance.
Served as liaison between the Technologies organization and Travel Related Services organizations.

Education

Post Baccalaureate
Teaching Certificate Rio Salado, Tempe, AZ April 2002-April 2005
Certificate for Elementary Education K-8
SEI Endorsement
Bachelor of Arts San Diego State University, San Diego CA May 1988
Major in Liberal Studies
Emphasis in Education: Kindergarten through 12th Grade
Studies in General Education

Teaching Experience:
Substitute atConfidential, 2005 - 2007
Substitute at Confidential, 2005-2006
Substitute at Confidential, 2005 - 2006
Substitute at Confidential, 2006 - 2010

Technical Experience Includes:
Windows 95, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7
MAC OS X
Microsoft Office Suite
Outlook, Mac Mail
Firefox, IE
Adobe Photoshop
AET Clarity
Some CICS
AS/400
Lotus Notes
Dream Weaver

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